Redditch, Worcestershire, West Midlands, United Kingdom
Omega Resource Group
Job Role: Technical SupportSpecialist Location: Redditch Salary Range: £45,000 - £50,000 + Benefits Our client, a leading global supplier of equipment and services to packaging and label manufacturers, is on the lookout for a talented and ambitious Technical SupportSpecialist to join their growing … and a presence in more than 50 countries, our client continues to drive innovation and shape the future of packaging worldwide. Key Responsibilities – Technical SupportSpecialist Assist the Field Service Scheduler by advising on appropriate Technicians and managing the planning board in their absence. Follow correct technical procedures … using the Salesforce process. Provide support to the Technical Service Manager on both internal and external projects. Coach and mentor Apprentices and Field Service Technicians. Manage Technical Reports for Service Factories. Aid project teams with major projects, upgrades, and installations. Maintain profitability within the Service Department. Support Business more »
Bridgnorth, Shropshire, West Midlands, United Kingdom
MURRAY MYERS LIMITED
Murray Myers Recruitment is currently collaborating with a renowned company in their pursuit of a diligent Technical SupportSpecialist for their Customer Service and After Sales Support Department. Position: Technical SupportSpecialist Location: Bridgnorth Employment Type: Full-time, Permanent Salary: £22,000.00-£24,000.00 per … solutions to manufacturing challenges, they cater to a diverse clientele, including aerospace and automotive industries, independent workshops, and large OEMs. Role Overview: The Technical SupportSpecialist will play a pivotal role in delivering exceptional after-sales support and customer service. The successful candidate will utilize their technical … customer satisfaction. This role involves liaising closely with customers, engineers, and internal teams to resolve inquiries promptly and efficiently. Responsibilities and Duties: - Provide technical support and assistance to customers via phone, email, and other communication channels. - Troubleshoot issues related to measurement equipment and software, escalating complex problems to the more »
IT SupportSpecialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high … level customer support. The Role As an IT SupportSpecialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and … software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while more »
IT SupportSpecialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high … level customer support. The Role As an IT SupportSpecialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and … software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while more »
Murray Myers Recruitment is currently collaborating with a renowned company in their pursuit of a diligent Technical SupportSpecialist for their Customer Service and After Sales Support Department. Position: Technical SupportSpecialist Location: Bridgnorth Employment Type: Full-time, Permanent Salary: £22,000.00-£24,000.00 per more »
Shrewsbury, Shropshire, West Midlands, United Kingdom
In Technology Group Limited
Job Role: IT Application SupportSpecialist Location: Shrewsbury Salary: Up to £30k My client are a huge Law Firm who are continuing to invest in its IT for consistent, high-quality systems and services. The Legal Applications Specialist provides expert support on key business applications, ensuring … developments and maintain service quality. * Ensure data protection compliance and maintain information security. * Act as an ambassador for IT Service, fostering positive relationships. * Provide support within the department as needed. Technical requirements: * ITIL Foundation * Microsoft Office applications * Windows Server/Exchange * VMware * Citrix * Active Directory, * DNS, DHCP, TCP/ more »
Application Support Analyst - Hybrid currently - 2 days in theBirmingham office - up to £36K per annum My client is a multi-national Software company specializing in providing highly scalable and class-leading ERP business solutions for a broad range of manufacturing, retail and distribution companies. Their ERP Software platform is … resolving technical challenges pertaining to ERP software, all while upholding the highest standards of customer service. It's important to note that the designated support hours align with the UK time zone, spanning from 9:00 AM to 5:30 PM. Main Tasks: Accurately recording customer-reported requests through … individual cases to guarantee satisfactory resolutions for customers. Investigating and resolving intricate customer problems. Maintaining a current skill set and knowledge base to proficiently support the client's product. Coordinating with other departments to ensure timely case resolutions. Thoroughly documenting issues and their corresponding resolutions. Identifying and escalating complex more »
phased approach to supporting our services and helping us create our 24x7 function. The candidate will join a working day shift moving into weekend support onto a full 24x7 rota; the established rota will run as a 12-hour shift, working 4 days on 4 days off. Role Responsibilities … will be required as we move to round-the-clock operations later in the year. Education And Experience Requirements As the 24/7 Support Engineer you will have: The successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some more »