1 to 5 of 5 Permanent ITSM Jobs in West Yorkshire

several sites and the varying companies under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration … to fully understand the issues. Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems. Assist in the monitoring more »

collate, and interpret information and data regarding service desk performance to support continuous improvement. Take responsibility for the day-to-day operation of the ITSM system, contribute to the administration, and liaise with the supplier and other key stakeholders when needed. Evaluate the use of self-service tools, confirming they … necessary. Write and maintain IT documentation for staff and users. Ensure the Digital Service Desk team create and update incidents and requests in the ITSM System including any actions taken. Be part of an out of hours on call rota providing a service to the Trust out of hours, evenings … for staff and users. Highly computer literate. Desirable Experience of working in a health service. Experience of performance management of staff. Experience of IT Service Management and associated systems. Experience of using Microsoft Active Directory and associated administration tools. Skills and Abilities Essential IT troubleshooting and problem solving skills. Ability more »

Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days’ annual leave Birthday privilege day and Christmas shutdown Holiday buy more »

Experience of working in an IT Service Desk environment. Experience of using ITIL processes for IT Incidents and Service Requests. Experience of using IT Service Management tools. Previous NHS experience. Qualifications Essential 3 GCSEs at Grade C or above including English and Mathematics (or equivalent qualification). In exceptional cases more »

and its customers priorities and in line with agreed programmes of work. The post holder will also be responsible for all aspects of IT Service Management functions in line with the Information Technology Infrastructure Library (ITIL) methodology such as Incident, Change, Problem and Release Management.There will be a high level more »