issues and working on major projects and deployments. * Respond to escalated incidents * Troubleshooting & fault diagnosis * Investigate, isolate & resolve complex issues * Root cause analysis * Maintain SLA & KPI objectives Qualifications We are looking for someone with at least 3 years' experience in Technical 2nd line Support Services. Able to work as part more »
Bradford, West Yorkshire, Yorkshire, United Kingdom
GXO Logistics
with all ongoing investigations into accidents, incidents and near misses, identifying root causes and ensuring all actions are completed in the site's agreed SLA timings What you need to succeed at GXO: Experience working at a similar level within a logistics/warehousing environment, ideally within 3PL Experience of more »
About Us The Sureserve Group employs over 3,200 people and delivers award-winning projects across the UK. Across the UK, the communities in which we work face the same challenges and aspirations in combatting climate change, ensuring everything is more »
you do! Responsibilities: Install, Configure & Maintain WLAN solutions Support customers with issues relating to their WLAN solution Respond to tickets and resolve within the SLA Contribute to the development of their Network and update documents and procedures accordingly What are they looking for? 2+ Years Wireless Experience Full Understanding of more »
advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed ServiceLevelAgreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »
advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed ServiceLevelAgreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »
poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed ServiceLevelAgreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »
standards, policies and procedures Consistently focuses on best practise sharing to support wider team working Excellent organisational skills and experience and appreciation of customer SLA's Ensures that all work complies with codes of practice, standards and legislation, particularly Health, Safety and Environmental, to ensure the wellbeing of colleagues, customers more »
poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed ServiceLevelAgreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »
advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed ServiceLevelAgreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »
suppliers where necessary Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment Monitor contractor performance against SLA's Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents Check schedule weekly to ensure efficient use of resources and more »
suppliers where necessary Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment Monitor contractor performance against SLA's Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents Check schedule weekly to ensure efficient use of resources and more »
