Customer Support Administrator
Wigan, Greater Manchester, North West, United Kingdom
Ainscough Crane Hire Ltd
to theCustomerSupport Team and wider Sales Team. Raise Customer quotations & Rental Orders. Use market source data to identify and add sales leads to the CRM for the sales team to qualify. Update and maintain the company CRM in line with process. Compile monthly market insight report for Exec review. Assist … Head of Business Support in CRM data management. Support query investigation and resolution Maintain a central system to monitor crane usage and location. Take miscellaneous calls and advise accordingly. Manage multiple requests at once. Person specification Education/Knowledge/Experience Minimum GCSE or equivalent in Maths & English - Desirable Experience … of working within a team environment in an Admin role. Excellent telephone manner Proficiency with Microsoft office (word, excel, power point) Knowledge of CRM tools such as Salesforce Knowledge and understanding of the requirements of working within a time critical service environment. Skills/Abilities Proactive approach and excellent attention more »
Employment Type: Permanent
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