1 to 25 of 61 Permanent Customer Retention Jobs with Hybrid or WFH Options

We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. … Plus on target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. … With a helpful and professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. more »

a dynamic individual who can be part of our energetic, friendly, driven and focused team. We’re looking for a talented and experienced Senior Customer Success Manager to join our team and help us drive engagement with our users. Invision360 develop software to ensure positive outcomes for vulnerable children … individuals, that despite working remotely, have formed a cohesive and close working family committed to achieving our company goals. Role Overview As the Senior Customer Success Manager for Invision360, you will be instrumental in ensuring the success and satisfaction of our clients throughout their lifecycle. This role requires a … customer-centric leader with a deep understanding of the unique needs and challenges faced by local government entities. Your primary focus will be on building and nurturing strong relationships with clients, driving adoption and usage of our solutions, and maximizing customer retention and satisfaction. This role more »

to eliminate payment intermediaries such as Stripe, PayPal, card networks and their extortionate hidden fees 👿 We are currently looking for an energetic Head of Customer Success or Senior Customer Success offering an incredible opportunity to receive a competitive salary and meaningful equity shares in the hottest startup in … product team to provide client feedback and contribute to the continuous improvement of our platform. Retention and Growth: Implement strategies to drive customer retention and expansion, identifying upsell and cross-sell opportunities. Monitor client usage and engagement, intervening when necessary to ensure ongoing satisfaction. Feedback … drive product enhancements. Regularly update clients on new features, updates, and industry trends relevant to their business. Who you are Proven experience as a Customer Success Manager or similar role in a B2B environment ideally in payment You have an entrepreneurial spirit/experience with a strong growth mindset more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction. WHAT WILL I BE DOING: Cultivate meaningful customer intimacy with a combined portfolio Improve customer satisfaction scores and NPS Improve customer more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

Technical Customer Success Manager - Middle East - Global Tech -£65k - In Country Applicants only Are you a Technical Customer Success Manager? Our client is looking for a Regional Customer Success Manager to join their team! As a Regional Customer Success Manager, you will be responsible for training … sustainability. Their customers are worldwide and range from the largest national coast guards to individual vessel owners. Responsibilities Develop and maintain a strong, professional customer relationships Work alongside the Product Management Team to define and create an initial concept of operation and system configuration document for each project Coaching … of the customer team to ensure expedient adoption of both concept of operation and training delivered Developing and facilitating workshops with the customer teams on the systems and evaluate the success of the initial adoption and focus on improvements to be made and implemented Creating the Site and more »

Technical Customer Success Manager - South East Asia - Global Tech -£65k Are you a Technical Customer Success Manager living in Asia? Our client is looking for a Regional Customer Success Manager to join their team! As a Regional Customer Success Manager, you will be responsible for training … sustainability. Their customers are worldwide and range from the largest national coast guards to individual vessel owners. Responsibilities Develop and maintain a strong, professional customer relationships Work alongside the Product Management Team to define and create an initial concept of operation and system configuration document for each project Coaching … of the customer team to ensure expedient adoption of both concept of operation and training delivered Developing and facilitating workshops with the customer teams on the systems and evaluate the success of the initial adoption and focus on improvements to be made and implemented Creating the Site and more »

role for the right candidate with the right outlook. This could be a great opportunity for you to further your career in sales and customer account management, working in a sector where customers are going through much digital transformation. Your Idox team of experienced sellers and leaders will provide … you can apply your existing expertise to support our customers and develop new skills. You’ll be involved in capturing new opportunities, forward planning, customer awareness campaigns and the provision of timely and reliable management information to support Idox business strategy, goals and objectives. You will be presenting our … strong relationships with customers, connecting with key stakeholders and delivering to forecast. In this role, you will liaise with cross-functional internal teams (including Customer Services, Marketing, Product and Development) to improve the entire customer experience. This is an exciting time to be joining Idox. The company has more »

realm. Job Overview: As the Marketing Director, you will be responsible for developing and executing comprehensive digital marketing strategies to enhance brand visibility, drive customer engagement, and increase online sales. You will lead a team of digital marketing professionals and collaborate closely with cross-functional teams to leverage digital … and maximize lead generation and sales. Social Media Management: Lead the development and execution of social media strategies to increase brand awareness, engagement, and customer loyalty across key social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and YouTube. Content Marketing: Develop and oversee content marketing initiatives, including the creation … blog posts, articles, videos, infographics, and interactive media to attract and engage target audiences. Email Marketing: Manage email marketing campaigns to nurture leads, drive customer retention, and promote product launches, special promotions, and events, leveraging segmentation, personalization, and automation to optimize performance. Paid Advertising: Plan and execute more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

SaaS Sales & Customer Success Specialist We are seeking a dynamic, experienced and customer-focused Sales and Customer Success Specialist to sell APIMS solutions directly to schools, SMEs and charities, and to work closely with our partners/resellers. As we are a start-up with a small … but growing team of dedicated professionals, you must be willing to undertake related activities, including marketing, sales admin and customer support. As the company grows, you will be able to specialise in the area of work you enjoy most, and have the opportunity to build and lead your own … team. SaaS Sales & Customer Success Specialist Key Responsibilities: Sales Development: Generate direct dales. Work with business partners/resellers to close deals where necessary. Conduct product demos and present solutions to prospective customers. Represent APIMS at conferences to boost brand visibility and generate leads. Customer Onboarding: Guide new more »

SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The platform includes all the tools an organization needs to create, manage, track, and more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm is beginning to use Machine Learning and AI within the role, so the ideal candidate more »

marketing & PR teams Grow client organic search traffic by 20% per year Reach client KPI targets (traffic, keyword rankings, SERP presence) Maintain 95% client retention rate Represent AccuraCast at important SEO conferences. Benefits: Annual training budget to upskill yourself Flexible working Private medical insurance Mental health cover Cycle more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm has some projects to automate in AI and then within 3-6 months will have more »

lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary financial information for business and audits. Operating as a commercial lead for more »

you will create and implement account plans for existing customers who use our OptimiseRx and AnalyseRx technologies. You will focus on objectively measuring usage, customer satisfaction and benefits realisation, which will lead to customer retention and opportunities to upsell. Providing specialist support to our Commercial Management … and nurture broad and deep relationships with key stakeholders - Create and manage account plans which measure customers experience - Become a key voice of the customer - Support customers in achieving timely contract renewals - Effectively recognise and realise upsell and cross-sell opportunities About You To be considered as a Clinical … or deployment management experience - Experience selling and/or delivering services into the NHS Please note, this role combines home working with work on customer sites within your region. You may be required to work outside of normal office hours with occasional overnight stays. Other organisations may call this more »

SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The platform includes all the tools an organization needs to create, manage, track, and more »

really make their own. Ownership of all CRM channels, email and SMS campaigns and referral and loyalty programmes across three brands. Drive brand awareness, customer acquisition and retention. About you: Strong understanding of the behaviour of online buyers Ability to analyse traffic and trends and then make trading decisions more »

your customers? Do you like helping customers but you find the application support role is a bit limited. This role is working as a customer success manager for an ERP software author. You will work with the Account managers (this is not a sales role) and you will deal … processes, how to improve the software, what is urgent , what is an easy quick fix. Here is some more detail on the job: The customer success manager would involve travel in both the UK and Ireland. This would be a home-based/hybrid role, with occasional trips to … the office in the Halesowen. This customer success manager is working directly with clients doing customer success, or customer account management or customer relationship management, working with the clients and liaising with the support team. The sales team and the Implementation team. You will be making more »

Paid Search Manager/Executive - Google Shopping - PPC Do you have a passion for Paid Advertising across search platforms, strong with customer management and a strong ability for driving traffic If so this may be a position below for you! We are partnered with a dynamic data driven marketing … communicate campaign performance and identify areas for improvement. Stay up-to-date on the latest Google Shopping features and best practices. Account management and customer retention What we need: Experience in paid media campaigns with Google Shopping Proven track record of generating ROI Experience in tools such more »

GDPR and the CAN-SPAM Act. Key Responsibilities: Develop and optimise valuable content for communications. Leverage user behaviour data to personalise strategies and maximise customer retention. Collaborate with the Paid Media Specialist to grow lead acquisition and subscriber base. Ensure targeted and accurate database segmentation. Implement a testing strategy … email marketing success and identify performance opportunities. Make data-driven decisions to deliver personalised content at key customer journey points. Develop a client retention strategy to increase customer lifetime value (CLTV). Review and shape the future communication strategy and CRM platform. Experience: Strong understanding of … CRM systems and customer engagement. Experience with WYSIWYG editors, marketing automation, and database segmentation. Basic HTML knowledge. Proficiency with web analytics tools (e.g., Google Analytics). Advanced Excel skills and data-driven insight capability. Experience with A/B testing and digital marketing. Organised, flexible, and capable of managing more »

expertise in e-commerce strategies and website management, you will be responsible for optimising our online store's performance, planning trade activities, and enhancing customer engagement. Responsibilities Oversee the day-to-day operations of our US Shopify Website, ensuring smooth functionality, user experience, and performance optimisation. Manage product listings … our external A/B testing agency to plan and execute a high-impact testing plan, including reporting on results and rolling out optimisations. Customer Experience and Retention Champion a customer-centric approach by ensuring a seamless shopping experience, from browsing to checkout, and post-purchase … quality, understated luxury jewellery and accessories for themselves or as gifts, for those moments that matter. With a laser-sighted focus on our bullseye customer, Abbott Lyon has successfully disrupted the jewellery market and won market share from well-established competitors. Having delivered 130% growth last year, and done more »