Leeds, England, United Kingdom Hybrid / WFH Options
ReCulture
Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike … and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership … with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets passed on to downstream resolver groups are documented appropriately. Contribute to and facilitate more »
is accurate and submitted timeously -Editing and translating reports as needed -Analyse info and reports received and notify relevant department as needed - Lead the incidentmanagement process by recommending appropriate actions ensuring regular follow ups as well as communicating info to stakeholders -Liaise with management and internal … in French is essential - Degree educated in either political science, international relations, politics, economics, social science, law or similar is required - Experience in project management and reporting needed - Ability to process large volume of technical information - Experience working with a Non-profit organisation as well as due diligence beneficial more »
Nuneaton, England, United Kingdom Hybrid / WFH Options
Maxwell Bond
from you: Hands on experience (recent) on both on-premise and Azure data centres Experience managing and leading Infrastructure teams Handle change, problem and incidentmanagement Must have a ‘security first’ approach to all systems Data centre experience – absolutely essential Line management duties; 1-2-1 reviews more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
IO Associates is looking for an Applications 3rd Line Engineer to maintain and support a complex secure solution. This role primarily involves incidentmanagement and resolution for the clients' live systems, dealing with issues escalated from 2nd line support in remote environments. You will also be responsible for … infrastructure development and testing. Implement upgrades, patches, and new software solutions. Take ownership of problems and deliver effective solutions. Skills and Experience: SharePoint: Server management, permissions, application integration VMware Horizon VDIs vSphere Virtualization Group Policy Management Skype Server File Share and NTFS Permissions NGINX Hyper V Exchange more »
Reigate, England, United Kingdom Hybrid / WFH Options
Jellyfish
and other relevant legislation, including developing templates for data collection, advising on and assisting with data mapping and records of data processing and vendor management reviews. Work with team members in the review of operations and projects and related data processing to ensure compliance with data privacy laws, and … with solutions. Collaborate with the Information Security function(s) to maintain records of all data assets and exports and maintaining a personal data security incidentmanagement plan to ensure remediation of incidents affecting personal data including impact assessments, breach response, complaints, claims or notifications. Respond to and advising more »
City Of London, England, United Kingdom Hybrid / WFH Options
Computappoint
provides many technological opportunities within their business. Providing support for all network-related incidents and projects (3rd line) Providing consultancy to teams Knowledge sharing Incidentmanagement This role will be heavily focussed on BAU work Required Skills and Experience: A history of working in Low Latency Environments Experience more »
ground running Confident, able to deliver support both face-to-face and over the telephone Windows MS Office Suite iOS Devices/Operating System IncidentManagement Prioritisation skills Active Directory, SCCM and InTune is very nice to have 1st Line Support Analyst - Hybrid Due to the volume of more »
suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incidentmanagement and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes, where the Senior Infrastructure Manager more »
Our client is a remote-first company with team members across the globe! Offering a SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The … understand the performance of applications.. Educate the rest of engineering about best practices for writing performant code and troubleshoot problematic areas Develop and refine incidentmanagement protocols. Lead efforts to troubleshoot and resolve high-impact issues, minimizing downtime and preventing future occurrences. Work closely with other engineering teams more »
Stowmarket, England, United Kingdom Hybrid / WFH Options
neoci
support and manage incidents as they arise. Act as the single point of contact for all EV charging issues. Manage support tickets through the incidentmanagement process. Resolve issues remotely or escalate to 3rd Line Support when necessary. This role requires working 12-hour shifts on a rotating more »
high level API architecture. Key responsibilities: Design, validate and deliver APIs. Ensure best practices and industry standards are followed. Using REST principles. Issue and incident management. Maintain documentation for deliverables. Participate in agile meetings. Required skills: Multiple years of professional Api Design. Multiple years experience with Swagger Hub, Postman more »
in Microsoft 365 services and Endpoint Manager PowerShell, SCCM and SCOM skills. support Veeam Back up solution. policies and procedures for change, problem, and incident management. participate in L2/L3 problem escalations and resolve server support issues. in the on-call rotation and planned maintenance activities after hours … golden image creation with the usage of clones and templates. verbal and written communication skills. Strong customer service and professional client facing skills. time management and organizational skills and ability to meet project deadlines. of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and firewalls within the more »
Manchester Area, United Kingdom Hybrid / WFH Options
bet365
that operate them. You will work with a wide range of technologies developing solutions, consulting with development teams and working with contemporary observability and incidentmanagement tools to assist the Business. You will be required to make effective decisions to improve the health and maintain the availability and … inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Excellent knowledge of SRE principles, including the creation and management of effective SLI’s and SLO’s for reliability and customer satisfaction. Knowledge of contemporary observability tools, techniques and best practice including Splunk, New more »
service availability, able to define, implement and improve business performance SLO’s. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incidentmanagement, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »
Operations. The Team The three Egress security teams report to the Chief Information Security Officer (CISO), these are: Security Operations – the day-to-day management of operational processes and incidents Cyber Security – defining security best practice of technologies and internal pentesting Compliance & Risk – managing accreditations, auditing, and risk management … scope of pentests and manage the process with engineering. Once issues are identified SecOps work closely with operations and engineering teams to resolve them. Incident management. The team manage our security incident response activities, investigating alerts using tools such as Azure Sentinel. SecOps will coordinate the incident … teams and engage with key stakeholders for updates. As the team works office hours, engaging a managed SOC provider who cover 24/7 incident management. Beyond close daily collaboration with other security teams, SecOps engages with all teams across the business at every level. In this role you more »
Eastleigh, Hampshire, South East, United Kingdom Hybrid / WFH Options
Ageas Insurance Limited
business. Here are some of the main responsibilities of the IT Risk Analyst role: To support first line owners in the appropriate identification, prioritisation, management and reporting of IT Risks and Controls. To be a designated point of contact for IT Risk Management for the quarterly control evaluation. … strong ability to analyse and interpret complex data. Able to tailor messaging to a variety of audiences with varying levels of technical or risk management knowledge, as well as good negotiation and relationship building skills to be able to coordinate activity across multiple teams. Proactive and able to work … on own initiative. Familiarity with the working practices and operations of an IT environment. An understanding of risk management processes, including risk identification and assessment, risk mitigations, and risk incident management. At Ageas we offer a wide range of benefits to support you and your family inside and more »
Employment Type: Permanent, Part Time, Work From Home
Eastleigh, Hampshire, United Kingdom Hybrid / WFH Options
Ageas Insurance Ltd
business. Here are some of the main responsibilities of the IT Risk Analyst role: To support first line owners in the appropriate identification, prioritisation, management and reporting of IT Risks and Controls. To be a designated point of contact for IT Risk Management for the quarterly control evaluation. … strong ability to analyse and interpret complex data. Able to tailor messaging to a variety of audiences with varying levels of technical or risk management knowledge, as well as good negotiation and relationship building skills to be able to coordinate activity across multiple teams. Proactive and able to work … on own initiative. Familiarity with the working practices and operations of an IT environment. An understanding of risk management processes, including risk identification and assessment, risk mitigations, and risk incident management. At Ageas we offer a wide range of benefits to support you and your family inside and more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis, and resolution … and expertise towards consolidation/migration of the voice estate to company standard, and proactively identifying and presenting appropriate improvements. Technical fault finding and incident management. Support IT colleagues with resolving a mixture of 2nd and 3rd line tickets. Provide diagnosis and resolution of voice incidents. Ensure resolutions are … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make more »