76 to 100 of 134 Permanent Case Management Jobs

Proficient with SQL and visualisation tools; Power BI, Tableau, Excel Minimum of 2 years' working in a Data Analyst role Experience working with Legal Case Management Systems; Proclaim, Visual Files, Leap etc. Analytical mindset and a methodical approach to tasks Able to translate complex data sets into actionable more »

Provide in-depth knowledge of the D365 CE applications and evaluate the customer’s business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson’s PMO function. Responsible for documenting the business requirements which express …/Quote/Order/Invoice) Marketing and campaigns Including Add-ons e.g., Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform. Dynamics 365 CE/CRM Customisation and more »

essential software products such as Adobe, Mimecast, Docusign, and RMM/MDM. Oversee hosted systems used in the legal profession, including the firm’s Case Management System, to maintain operational efficiency. Skills Requirements: Proven experience providing IT support in a professional environment, preferably within the legal sector. Strong more »

Your new role Develop and maintain the organisation's strategy on information and records governance and leading a programme of works related to information management and data governance. Review data sharing agreements and supplier clauses to ensure all council information is appropriately handled and processed. Review corporate services and … quality assurance and oversight of all FOI/SAR responses, to ensure responses are accurate, responded in time, using the Organisation's corporate FOI case management portal. Direct line report to the Information Governance Officer, providing managerial supervision and support. Ensure the Organisation complies with current and future more »

issues through portfolio monitoring and (2) engaging consultants to undertake assessments if reports and complaints will be managed independently by the office. Throughout the case management process, this role requires continuous liaison with internal and external stakeholders to ensure timely responses and actions and oversee the implementation of more »

for: Providing advice to managers for more complex ER cases which will include a range of issues Identifying, assessing, managing, resolving and mitigating risk. Case management; supporting them through to early conciliation and employment tribunal. Creating and delivering face to face and virtual training of HR related matters more »

Policy Director to join their team. The key objective of this role is to lead employee relations cases, assisting in their day-to-day management and oversight of ER case management. There is a strong relationship with HR Business Partners and business managers aiming to resolve employee issues. … You will be responsible for Policy management working with senior stakeholders in Legal Counsel to implement employment policies and practices in the UK. Key Requirements to be considered: HR qualification or equivalent experience Experience managing a variety of complex ER cases to resolution UK employment law Financial Services experience more »

levels align with operational demands, contributing to overall efficiency and cost-effectiveness. Responsibilities Triaging Assigning a priority/complexity categorization to each task/case based on a criteria which will contain but not limited to : Age, Area, Customer Profile, Number of inbound contacts Work Allocation Maintaining a view … of the overall portfolio and allocation of work Task Management Management of tasks, considering availability and productivity of resources. Forecast task closure rate based on historical data Intraday Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy … while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

We are seeking a driven and passionate Product Manager to take ownership of the strategic development and ongoing success of our empower Employee Relations Case Management solution. You will collaborate with cross-functional teams to define the product vision, roadmap, and execute initiatives aligned with the needs of … outcomes that empower aims to deliver. Conducting market research, analyse competitor offerings, and gather ongoing customer feedback to identify opportunities to enhance empower 's case management capabilities. Working closely with sales, marketing, development, and customer support teams to streamline case workflows, effective go-to-market strategies, and … product change. Serving as an internal and external champion of the empower product, articulating its value proposition and key benefits for HR professionals. Line management of a small team of Product Owners/Business Analysts. Skills and experience required to be a successful Product Manager: Minimum of 3 years more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

and report to insurers on policy cover and claims outside the delegated authority. - Maintain the integrity, accuracy, and quality of data on the electronic case management system. Required Knowledge, Skills, and Experience: - Proven experience in handling technical claims with a deep understanding of relevant legislation and legal frameworks. … challenging situations. - Strong organisational abilities, able to prioritise effectively and deliver quality work under tight deadlines. - Proficiency in Microsoft Office suite and experience with case management systems. Desirable: - Qualifications such as LLB, GDL, ACII, or CILEx. - Familiarity with law firm operations and the pressures they face. - Experience in … relationship management and previous use of a case management system. Please click on apply more »

speaking to those affected by crime & manage a caseload make outgoing calls, assess needs and risks and action plan with callers work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality liaise with other agencies where required to find … to be composed, empathic and be able to quickly assess situations. You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes. Please see attached Job Description and Person Specification for further details. more »

The focus of your role will be managing a range of UK corporate immigration applications, with the focus on Tier 2 and sponsor licence management, as well as ILR, Business Visitor, Family Members, and EEA applications for example. As part of your client service you will also be expected … sound knowledge of Tier 2 relevant policy and practice, as well as other corporate immigration applications including sponsor licence applications and sponsor compliance. * Strong case management skills - able to manage and coordinate your own volume caseload and demonstrate experience of high profile client account management. * Ensuring the case progress and documents are updated on a regular basis on the case management tool. * Familiarity with a process-driven approach to account management, working to KPIs and reporting to clients in respect of key metrics. The Person: * Previous experience of UK corporate immigration * Confidence liaising regularly more »

expected to work from the office two - three days a week, however, initially you would be in the office more regularly. Responsibilities Client Relationship Management: Serve as the main contact for client queries, provide feedback, and foster collaborative relationships with insurer clients. Team Supervision: Manage and mentor Claims Handlers … support to team members and the wider department. Reporting: Maintain account reporting and liaise with internal administration to deliver necessary reports to insurers. Risk Management: Identify trends and escalate risks to the Head of Claims and insurers as needed. Client Needs: Understand and fulfil client needs, ensuring excellent customer … or working towards ACII, CILEx, or equivalent; or significant experience in claims with technical expertise. Skills: Excellent oral and written communication, customer service, relationship management, prioritisation, organisation, and efficiency. Experience: Line management, dealing with demanding situations and clients, and proficient use of Microsoft Office (Excel, Word, PowerPoint, Outlook more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

Role Title : Head of Complex Case Management Location : Hybrid (any location) – open to travel to London on an adhoc basis. 2-3 times. Contract End Date : 6 months Day Rate : Competitive (inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity … Leadership, operational deliv ery a nd HR Transformat ion to join our Employee Relations (ER) team. You will lead a team of 11 complex case managers and report to the Head of HR Operations in addition to driving the transformation/CSI activity for case management across … Deloitte. Deliverables Lead the ER case management team, managing activities such as coaching and development. Proacti vely drive the transform ation/CSI activity for case management in accordance with the milestones identified in the plan. Ensure service delivery standards and measurement against SLAs are met more »

by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. It has been positioned in the Magic Quadrants for Intelligent Business Process Management (iBPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and BPM-Platform-Based Case Management frameworks. Newgen is certified for more »

the development and mentoring of junior analysts, monitoring networks to actively remediate unauthorised activities. Your role • Develop and integrate security event monitoring and incident management services. • Respond to security incidents as they occur as part of an incident response team. • Implement metrics and dashboards to give visibility of the … Enterprise infrastructure. • Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. • Produce documentation to ensure the repeatability and standardisation of security operating procedures. • Develop additional investigative methods using the SOC’s software toolsets to enhance recognition opportunities more »

members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 … and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause … express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the more »

for an experienced Proclaim Developer who is looking for a new challenge to play a key role in designing, developing and maintaining the proclaim case management system. You will work closely with the internal teams to understand business requirements, customise workflows and ensure effective implementation of new flows …/case types. Key Responsibilities: Create sophisticated workflows from both extensive and minimal specifications - ensure these workflows are efficient, user-friendly, and meet business requirements. Confident in identifying and collaborating with third parties for issue resolution. Deep understanding of best practices in Proclaim, including when and where to create … including CSVs, XMLs, CDHs, and understanding all data descriptions. Advanced Reports understanding to build various MI reports to track key milestones within the various case types. Competencies: Strong communication skills, capable of seeking help from team members, sharing concerns, and managing expectations. Strong attention to detail Adaptability and the more »

Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective service management back-office solution. The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised … aspects of Oracle in relation to HR operating model, self-service, service delivery, portal, virtual agent and relevant HR process execution, e.g. Onboarding, Absence Management, Payroll, Offboarding etcContribute to business development and sales initiatives including bid, proposal and contract/commercial negotiations with our Oracle clientsLead the growth of … successfully delivering Oracle programmesAdvanced functional understanding of Oracle productExperience in HR leading transformation projects, leading workstreams and managing teamsDemonstrable knowledge of HR processesExcellent stakeholder management skillsExperience with another HCM cloud product e.g. Oracle, Workday, ServiceNow, SuccessFactors (desirable)Comfortable with agile and waterfall methods of workingExcellent documentation, reporting and presentation more »

across all aspects of the UK immigration process, ensuring day to day execution of service commitments including rigorous quality controls and service enhancements• Oversee case management including review and sign off• Take on case work on an as needed basis• Identify opportunities to use technology to streamline … immigration processes• Implement the SLA framework ensuring timely and accurate escalations in line with service level commitments• Employ strong risk management controls in line with legislation and compliance requirements• Adapt to continuous and ongoing legislative changes ensuring process is ‘fit for purpose’ and supported by ongoing training and development … team receives sufficient support and coaching• Interpret and apply understanding of corporate policies and practices, and other regulations to provide advice, guidance and support• Management of a team: this includes undertaking responsibility for all day-to-day operational matters including managing financials, risk, capacity and performance of the team.Education more »

trust between consumers and businesses, Trust Alliance Group develop diverse capabilities and expertise in a range of areas including digital alternative dispute resolution and case management technology. We are also incredibly proud to be ranked inside the top 40 of the Great Place to work accreditation, ensuring that … and key stakeholders on colleague related principles. Deliver colleague-related training sessions and onboarding sessions. Maintain the HR system and produce analysis reports for management as requested. Work with the colleagues’ team to ensure all starter and leaver processes are completed within the system. Ensure all colleagues’ files are … data cleanse and in line with GDPR compliance requirement. Work with the colleagues’ team to develop and enhance MI, reports and dashboards, providing all management information reports in a professional consistent format. Administering the employee benefit and incentive schemes as appropriate. Align with teams and management to ensure more »

make BJSS a great place to work, and you will contribute to this by ensuring consistency in approach across the company, along with proactive case management, and working with the wider People Team to design and deliver engaging and impactful people initiatives. Your key responsibilities will be: Partnering … business-as-usual People processes when required (e.g. salary and bonus review, benefits administration, payroll change information) Take ownership for gathering and presenting insightful management information, to aid effective decision making Review and advise on change to People processes to drive efficiency and best practice Other relevant duties as … this into clear, usable information/actions Highly adaptable; open to change and willing to ‘muck in’ to get the job done Strong stakeholder management skills; the ability to build relationships, understand needs, and offer considered guidance An enthusiastic team-player, while still self-driven and able to work more »

currently on the lookout for a Proclaim Developer who will be responsible for the design, development, and day to day administration of the Proclaim case management system. You will be working alongside the COO and senior developers to ensure that all identified improvements to the system can be more »