JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to more »
experience of leading invite to tenders whilst coordinating internal teams and suppliers deliverables. Experience of working with one or more Service management product e.g. Freshdesk, Jira Experience of successful delivery of one or more Service Improvement initiative/project. ITIL Foundation Certificate (V3 or V4). Project Management qualification (e.g. more »
fit with the existing team culture Excellent communication skills (written and verbal) Ability to work as part of a team IT competent (knowledge of Freshdesk will be advantageous) Good numeracy skills Attention to detail and accuracy in the workplace Ability to identify, investigate and solve problems under pressure Possess strong more »
experience (CX, CRM) and employee experience (ITSM, HRSM).Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk) and Freshteam (HR management system).Job DescriptionThis Job can be located in more »
healthcare domain Experience in product or service support to customers Experience with Jira or a similar software is a distinct at advantage Experience with Freshdesk and Word/Excel If you're interested in this position, apply through the link provided or send your CV to (url removed) Reperio Human more »
Manchester, England, United Kingdom Hybrid / WFH Options
Lorien
CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM Tools (ServiceNow/FreshDesk/etc.) Stakeholder management at varying levels of seniority with the ability to present Excellent documentation and reporting skills The Benefits: Salary £60,000 Company more »
