1 to 25 of 38 Permanent IT Services Manager Jobs

through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be … of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your … and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … luxury skincare brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient … with a strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas … implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The more »

of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves … relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT Service Delivery Manager looks after operational relationship with the service … including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives more »

a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of … lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft more »

of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves … relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT Service Delivery Manager looks after operational relationship with the service … including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives more »

Service Introduction Manager Robert Half is collaborating with a prestigious Global Consulting Firm in their quest for a Service Introduction Manager, entrusted with spearheading the introduction and deployment of cutting-edge IT services. This position presents a unique opportunity to assume a pivotal role more »

Role: Procurement Manager - Services contracts, IT , and Telco Location: Leeds, with 3 days in office Salary: c.£70,000 and excellent benefits package I'm working on behalf of a services based organisation, who are supporting the transformation and promotion of business in local … will be part of the process of further developing their efficiency. We are recruiting a Procurement Manager with a background in broad services/indirect spend categories such as facilities services, professional services, telco, or IT contracts . You will manage the tendering … and contract negotiation for a broad range of services and product. This is a growing and developing organisation and the role offers a great opportunity for you to be part of building and developing a function, and progressing your career by implementing new processes and delivering cost savings. Experience more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who … are looking for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them. Your primary role will be more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … luxury skincare brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient … with a strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT more »

Role: Information Technology Service Delivery Manager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a long … of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology Service Delivery Manager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have hybrid working which is … and enhancements Planning and implementation of upgrades Collaboration with 3rd party partners Line management experience Liaising with internal stakeholders If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »

Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective … Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of improved Incident Management and Service Delivery processes (Proactive … carry out Service Improvement and undertake exercises that will improve levels of User satisfaction. Therefore, this is a key operational role in the Technology Services organisation and requires the ability to operate effectively under pressure and to demanding deadlines. Major/Key Accountabilities Provide Service Delivery and MI Management more »

Role: Information Technology Service Delivery Manager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a long … of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology Service Delivery Manager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have hybrid working which is … and enhancements Planning and implementation of upgrades Collaboration with 3rd party partners Line management experience Liaising with internal stakeholders If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »

Business Development Manager - IT Services Do you have experience selling IT services to the SME market? If the answer is yes, we want to talk to you! Sharp IT Services has an excellent new career opportunity based in London … as a Business Development Manager. Key Responsibilities As a Business Development Manager, you will be growing our list of clients, always on the lookout for new business opportunities while converting existing Sharp Business Systems clients to contracted IT support clients. This includes: Carrying out new business … appointments, offering the best IT support solutions for potential clients. Carrying out follow-ups, both face-to-face and remotely to finalise new client wins. Working with the marketing team to help implement new campaigns. Keeping all CRM systems up to date. Building and maintaining relationships with different more »

Service Introduction Manager Robert Half is collaborating with a prestigious Global Consulting Firm in their quest for a Service Introduction Manager, entrusted with spearheading the introduction and deployment of cutting-edge IT services. This position presents a unique opportunity to assume a pivotal role more »

Role: IT Services & Product Manager Location: Islington Salary: £60,000 + Bonus Why are we all here? Well, the answer is simple. Our purpose is ‘Sharing the Joy of Italian Dining’ and we do this through our menu (our product), our service (our people) and … a friendly, supportive and inclusive environment where you can build genuine relationships… and, importantly, be yourself. What You'll Do: As IT Services and Product Manager you will be responsible for ensuring a working BAU environment for all systems from an IT perspective … support and BAU support documentation, with training for the IT 3rd Line Support Analyst and the separate 7-day One Call Shared Services helpdesk, with assistance from the IT 3rd Line Support Analyst where appropriate, and develop strong relationships with supplier contacts at all levels more »

IT Service Request Manager 💰£40,000 - £45,000 + Benefits ⏰Permanent 🎯Wigan – on-site IT Service Request Manager - Wigan - Permanent A technology solutions provider is seeking an experienced Service Request Manager. The business are undergoing internal investment and changes with this role … a strong customer base within the UK and Europe. As the client base grows there is a requirement for a dedicated and focussed IT Service Request Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support more »

properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Manager, IT Service Desk Job Summary: The Manager, IT Service Desk leads the North America IT Service … as an escalation point for incidents and service request resolution. They are key in making decisions and/or recommendations that include multiyear IT strategies and plans. This person is enthusiastic about customer service and how technology is experienced. They will partner with peer staff members and lead … the IT Service Desk to ensure the best customer support experience possible. FLSA Classification (US Only): Exempt People Manager: Yes What you'll do Oversee a team of service desk support specialists responsible for service request, incidents, and employee onboarding/offboarding processes. Managing team resource more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You … office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General … helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The more »

IT Service Desk Manager Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and … appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer … and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master more »

properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Manager, IT Service Desk Job Summary: The Manager, IT Service Desk leads the North America IT Service … as an escalation point for incidents and service request resolution. They are key in making decisions and/or recommendations that include multiyear IT strategies and plans. This person is enthusiastic about customer service and how technology is experienced. They will partner with peer staff members and lead … the IT Service Desk to ensure the best customer support experience possible. FLSA Classification (US Only): Exempt People Manager: Yes What you'll do Oversee a team of service desk support specialists responsible for service request, incidents, and employee onboarding/offboarding processes. Managing team resource more »

Sales Account Manager/Sales Executive IT Managed Services Solutions Monday to Friday – Hybrid – 1 day a week at HQ (Reading) Salary – up to £50,000 (DOE) + Uncapped OTE Excellent commission structure, personal development, fantastic working culture, ongoing training, endless development + Excellent Other … company benefits! Lucid Connect are working in exclusive partnership with a market leading IT Managed Services Provider to recruit this role due to expansion and ambitious growth plans. This represents an opportunity to join a well-established company who have an excellent team and very well recognisable … Service Desk and Managed Service solutions is absolutely essential, not just licences/hardware, someone who has a great understanding about the industry and services that are provided, and what is required by end organisations. Essential Skills and Experience Experience in a B2B sales roles who possesses excellent verbal more »

Business Development Manager (IT Services) Aberdeen - Hybrid working Package Neg - Depending on experience. My client is looking for an experienced business development manager, with experience in the Oil & Gas sector to strengthen their current market share. The company is looking for a solution more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to … join their IT team. In this role, you will oversee a team of four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a … working arrangement. Opportunity to contribute to a meaningful cause. Supportive and dynamic team environment. If you are passionate about delivering exceptional IT services and want to be part of a charity making a difference, we would love to hear from you more »

of the global supply chain. Unlike many consultancies Squarcle is as equally dedicated to delivery as it is to design. The Technology Services department is responsible for providing expert Technology Services advice to clients that operate within a fast-moving global environment. The team is made … up of subject matter experts that work a manager/senior Services and provide evidence and insight to support the work of the broader department. Working together or independently each role will be expected to work, onsite and remotely, with our clients to help them resolve their … play a pivotal role in driving IT service excellence and process improvement initiatives for our clients. Reporting to the Head of Technical Services whilst collaborating directly with clients, you will lead teams of consultants and analysts to deliver high-quality IT Service Management (ITSM) solutions more »