Minimum of 5 years of experience in IT Service or a related field Minimum 2 years team management experience in an IT related role ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL process Demonstrated ability to successfully lead IT projects and deliver results more »
ServiceNow, JamF, etc. to gain insights and drive actions associated to 3rd party software. Good communication and presentation skills. CAMP, CSAM, and/or ITIL Certification. Application Deadline: The application window for this position is anticipated to close on Apr-29-2024. We encourage you to apply as soon more »
Coventry, West Midlands, West Midlands (County), United Kingdom
Michael Page
service desk, helping to guide and support junior members of the team. In line with project delivery, you will produce documentation in accordance with ITIL standards. The role will be site-based at the company's Coventry head office, but you ill also have the chance to visit customer sites more »
Employment Type: Permanent
Salary: £45000 - £55000/annum Full Corporate Benefits
outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's SLO commitments. Open and close tickets in … User Support operations (Helpdesk, Service Desk, End User Support). U.S. Citizen Must be able to obtain a CBP Background Investigation prior to start ITIL v.4 certification Solid experience with ServiceNow Proficient with Microsoft Windows 10 and 11 servers Knowledge of hardware troubleshooting techniques Experience with Remote Desktop Protocol (RDP more »
consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide … Manager. Maintenance and administration of telephony systems across the group Report Writing and analytical analysis. Administration of MS Dynamics Nav, Office 365, Windows 10 ITIL Promote, champion and drive the use of ICT InfrastructureLibrary (ITIL) (BS15000, ISO20000) best practices across the ICT function. This will include the responsibility for … owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service level agreements and improve call resolution times. more »
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Hays
understanding of ICT security principals and best practices. Up to date technical skills in a range of infrastructure technologies including Microsoft Office365. Knowledge of ITIL principles, processes, and structures. Up-to-date working knowledge of all relevant professional practice and legislation. What you'll get inreturn This is a more »
Employment Type: Permanent, Work From Home
Salary: £18.0 - £18.75 per hour + Up to £18.75 per hour
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
Candidate Requirements Essential Bachelor's degree or higher in Computer Science, InformationTechnology or related field or equivalent work experience Have an understanding of ITIL best practice Working knowledge of Active Directory Working knowledge/experience of scripting languages (e.g. BASH/Python/Powershell) Demonstrable experience of SCCM operations more »
Coalville, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Ibstock PLC
of working to build strong internal relationships and understanding of customer/stakeholder needs Ability to plan, hold and follow up on meetings Desirable: ITIL Customer service experience Think you can make a difference? WE ARE your future. More details: Full time, permanent role - with hybrid working options Competitive salary more »
enabled departmental environment Able to analyse and to present quality and MI along with improvements Good working knowledge of standard Microsoft Office suite desirable ITIL qualifications desirable Excellent interpersonal skills Able to identify problems objectively and subsequently solve them Excellent communication skills including the ability to work collaboratively, negotiate, influence more »
Warwick, Warwickshire, West Midlands, United Kingdom
Telent Technology Services Ltd
You will have IT infrastructure experience, developed technical standards and be able to provide guidance on technical solutions. Key Requirements: A good understanding of ITIL & Agile methodologies. Minimum BEng Degree level of education, or equivalent experience Proven record of implementing, delivering and managing Infrastructure services using and best practices and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
application and software development life cycle. An understanding of release and change management. An understanding of Agile and Product-based development. An understanding of ITIL Service Management practices, processes, and procedures. Experience of higher education environments in genera would be beneficial. Experience of research systems specifically would be beneficial. The more »
West Midlands, United Kingdom Hybrid / WFH Options
National Highways
and external suppliers Experience of leading teams in complex environments, commercial, contractual, and full-service management, and managed service environments Accreditation is desired in ITIL 3 or above in the following areas: ITIL 4 Foundation, ITIL 4 Leader: Digital and IT Strategy, ITIL 4 Specialist: Drive Stakeholder Value (DSV) ITILmore »
Linux operating system (Ubuntu preferred) design, deploy and troubleshoot. Windows OS, active directory and windows centric core services design, deploy and troubleshoot. Familiar with ITIL service management. Security best practices, system and OS level security hardening (CISCAT benchmarking etc) security vulnerability scanning tools such as Nessus. GITOPs experience. Experience in more »
Employment Type: Permanent
Salary: 25 days AL, buy / sell 5 days AL, birthday off, private healthcare
Cheltenham, Gloucestershire, South West, United Kingdom
Sopra Steria Limited
Incident management activities. Triage support tickets and resolve or escalate where necessary. You will be assisting with user support queries. You will be ensuring ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is up to date across the estate, and ensuring more »
vendors on more significant modifications. A tertiary qualification in ICT or a related discipline, or equivalent experience exceeding two years, is essential. Candidates with ITIL certification or formal security certifications, such as Microsoft security, Intune, or Azure, will find themselves at an advantage. Proficiency in Windows Server, GPOs, Active Directory more »
Documenting configuration and developing user support materials Networking, IP schema and associated aspects Key skills we would like to see (Desirable) Relevant qualifications (Microsoft, ITIL) Experience of Microsoft O365 management Experience of an ISO27001/Cyber Essentials Plus environment Location : Leatherhead, Surrey (office based role) Contract: Full Time, Permanent Salary more »
IP, DHCP, DNS, routing and switching) Server & Desktop hardware Ability to contribute to departmental processes Willingness to adapt and think outside the box Desirable ITIL Foundation Automating Technologies, e.g. PowerShell, Salamander Nutanix Microsoft Endpoint Configuration Manager Job Types: Full-time, Permanent Pay: £38,000.00-£43,000.00 per year Benefits: Casual more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Circle Group
be dependent on experience. To apply send your CV to Faye.Landells @ circlerecruitment . com Keywords: IT Service Desk Manager/IT Helpdesk Manager/ITIL/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus more »
Microsoft 365 Administrator/SharePoint Administrator Job Type: Full-time, Permanent Location: Hybrid role with circa 2 days a week on site (Farringdon Central London and potentially Twickenham Office Salary: Up to £61,000 per annum We are seeking a more »
Abingdon, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
UK Atomic Energy Authority
IT support teams to assist or escalate incidents and service requests to completion within a team environment. The role requires supporting or adhering to ITIL best practice or effective IT service management (ITSM), which helps maintain high standards of service delivery with an emphasis on timely and efficient management of more »
concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independently Desirable skills/qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification This is an excellent opportunity to join us and more »
by engaging other members of the team Experience of working in a Support environment or rolling out a new PLM toolset An awareness of ITIL Foundations would be desirable The Air PLM Application Support team: As a senior Application Support Engineer, you will be responsible for troubleshooting technical issues within more »
Hardware Support (Dell, HP and Lenovo) RMM tools A full driving licence Desirable Skills: Degree educated At least one years in a similar role ITIL foundation Benefits: For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, company pension and more »
Lymm, Cheshire, North West, United Kingdom Hybrid / WFH Options
Kids Planet Day Nurseries Limited
Due to rapid growth, we are looking for an experienced IT Technician to join our existing IT team based at our Head Office in Lymm, Cheshire. With more than 190+ settings, Kids Planet Day Nurseries provides the highest standard of more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
deliverable into live service Project Manager - The skills you will need To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructuremore »