London, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
provide support to all levels of the business as well as carry out larger projects. 3rd/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth … Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Networking & server management BAU support and being the point of escalation Worked in ITIL frameworks Project management or migration experience Desirable (but not required): Worked within an MSP or IT consultancy Worked in the Financial sector ITILcertificationmore »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
and expertise: A solid background in technology with a focus on IT service management, cloud services (AWS, Azure), and an in-depth understanding of ITIL principles. Leadership acumen: Proven leadership skills with the ability to motivate and guide a team towards achieving excellence in product support and operations. Problem … ability to make swift, informed decisions. Essential: Prior experience in a product support role with a strong foundation in technology systems and services. Desirable: ITILCertification and familiarity with cloud migration strategies. Leadership: Exceptional leadership capabilities with a track record of hiring, training, and developing teams. What’s more »
groups around a common vision Advising of appropriate SLAs in place to support any new services introduced About you What we’re looking for: ITILcertification or relevant equivalent service management experience Solid experience and understanding of how IT service agreements work Agile Methodology e.g. DevOps, Scrum Good more »
groups around a common vision Advising of appropriate SLAs in place to support any new services introduced About you What we’re looking for: ITILcertification or relevant equivalent service management experience Solid experience and understanding of how IT service agreements work Agile Methodology e.g. DevOps, Scrum Good more »
maintenance of data in the CMDB. Also support other IT service management process in their consumption of the CMDB data. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be … troubleshooting issues independently Experience 3 years experience as a Configuration Analyst within the IT Service Management space, with strong knowledge of the ServiceNow platform ITIL certified, or equivalent experience Experience and strong knowledge of IT Service Management practices including Configuration, Change, Incident, and Problem Experience with ServiceNow Discovery and more »
s degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience. Strong understanding of the ITIL principles. Customer focused and is driven to achieve business value relevant outcomes. Works effectively and collaborate with purpose with a wide variety of people. … and able to plan effectively. Manages multiple competing demands on time. Drives results & is motivated to improve. Commercial acumen to drive service value Desirable ITIL Qualification SIAM knowledge Experience Significant End user technology platforms experience and dealing with senior stakeholders. Significant previous experience in customer focused workplace services role. more »
Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A more »
new skills in a fast-paced environment Comfortable working within a team or on own initiative Full UK driving licence Desirable Certifications/Qualifications ITILcertificationCertification and/or excellent working knowledge of windows server 2003/2008/2012/2016 Certification and/ more »
groups around a common vision Advising of appropriate SLAs in place to support any new services introduced About you What we’re looking for: ITILcertification or relevant equivalent service management experience Solid experience and understanding of how IT service agreements work Agile Methodology e.g. DevOps, Scrum Good more »
brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery … role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality … Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services more »
and enhanced services across all offices To define and manage the global IT support and training budget. Minimum 5 years' experience of having delivered ITIL-based IT services in a law firm or similar/professional environment. It is expected that the post-holder will have relevant ITILmore »
team player but capable of self-working Exposure to large financial change management procedures and change management platforms. Strong client focus Nice to have. ITIL accreditation Cisco Certifications Arista Certifications more »
Experience working as a Service Transition Manager ITILCertification and ITIL Service Transition-certified (Nice to Have) Experience in Service Management concepts and ability to apply these in a Service Transition context more »
West Yorkshire, England, United Kingdom Hybrid / WFH Options
Revoco
Anti virus, Server management, DR planning and execution, file serve management, patching, hardware management, database ops, network design, MS 365 and more. Familiar or ITIL Certified. Excellent communication skills and stakeholder/3rd party management. They are looking for passionate, can-do, positive people, that love working with technology more »
groups around a common vision Advising of appropriate SLAs in place to support any new services introduced About you What we’re looking for: ITILcertification or relevant equivalent service management experience Solid experience and understanding of how IT service agreements work Agile Methodology e.g. DevOps, Scrum Good more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand … by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled more »
there are key dependency with our suppliers. Person Specification Knowledge/Experience/Skills: Bachelors degree in computer science, computer engineering, or information technology, ITILCertification or equivalent. Detailed knowledge of IT technical concepts from support through to infrastructure. Technical knowledge and experience of SQL, Visual Studio, SOQL more »
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Sherwin-Williams
present to leadership What we are looking for: Bachelor's degree in related field or equivalent experience (Masters degree preferred) BRMP, PMP, Six Sigma, ITIL certifications preferred 16+ years of IT-related work experience 10+ years in management roles Strong experience in project management and system architecture methodologies Exceptional more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
would be advantageous. Desirable: Degree in Information Technology, Computer Science, or Cyber Security. Information Security related certifications such as Security+, CISSP, CISM, GSEC, SSCP ITIL certifications ITIL Foundation. #LI-MF1 RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without more »
Northampton, Northamptonshire, East Midlands, United Kingdom
GXO Logistics
reduce cost What you need to succeed at GXO: Strong knowledge of IBM AS400 Knowledge and experience in restoring systems from a failed state ITIL qualification is preferred but not required Knowledge of the French language would be beneficial however, not essential We engineer faster, smarter, leaner supply chains. more »
Renton, Washington, United States Hybrid / WFH Options
The Pokémon Company International
Apple macOS environments. 2 years+ experience managing ITSM (Information Technology Service Management) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent customer service and communication to all levels of an organization. Technology support experience with common office … software license tracking. Demonstrated willingness to learn new technologies through self-study and formal training. Bachelor's degree in computer science, Computer Engineering, and ITIL certifications are a plus. How you'll be successful Communication: You have impeccable written and verbal communication with ability to translate technical information in more »
Bellevue, Washington, United States Hybrid / WFH Options
The Pokémon Company International
Apple macOS environments. 2 years+ experience managing ITSM (Information Technology Service Management) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent customer service and communication to all levels of an organization. Technology support experience with common office … software license tracking. Demonstrated willingness to learn new technologies through self-study and formal training. Bachelor's degree in computer science, Computer Engineering, and ITIL certifications are a plus. How you'll be successful Communication: You have impeccable written and verbal communication with ability to translate technical information in more »
Tacoma, Washington, United States Hybrid / WFH Options
The Pokémon Company International
Apple macOS environments. 2 years+ experience managing ITSM (Information Technology Service Management) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent customer service and communication to all levels of an organization. Technology support experience with common office … software license tracking. Demonstrated willingness to learn new technologies through self-study and formal training. Bachelor's degree in computer science, Computer Engineering, and ITIL certifications are a plus. How you'll be successful Communication: You have impeccable written and verbal communication with ability to translate technical information in more »
Seattle, Washington, United States Hybrid / WFH Options
The Pokémon Company International
Apple macOS environments. 2 years+ experience managing ITSM (Information Technology Service Management) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent customer service and communication to all levels of an organization. Technology support experience with common office … software license tracking. Demonstrated willingness to learn new technologies through self-study and formal training. Bachelor's degree in computer science, Computer Engineering, and ITIL certifications are a plus. How you'll be successful Communication: You have impeccable written and verbal communication with ability to translate technical information in more »
Redmond, Washington, United States Hybrid / WFH Options
The Pokémon Company International
Apple macOS environments. 2 years+ experience managing ITSM (Information Technology Service Management) platforms, Atlassian tools are a plus. 2 years+ experience leading ITSM and ITIL processes A successful track record of providing excellent customer service and communication to all levels of an organization. Technology support experience with common office … software license tracking. Demonstrated willingness to learn new technologies through self-study and formal training. Bachelor's degree in computer science, Computer Engineering, and ITIL certifications are a plus. How you'll be successful Communication: You have impeccable written and verbal communication with ability to translate technical information in more »