saint leonards-on-sea, south east england, United Kingdom
MFK Recruitment
high-quality technical solutions: Willing to travel to sites in the South, predominantly within Sussex Familiarity with industry standards and best practices, such as ITIL, ISO Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Cloud technologies Desirable qualifications: Microsoft Certified more »
such as VMWare View or Citrix XenDesktop. Experience with SecureView, XenApp, NetScaler and NetApp. Certifications such as MCSA/MCSE, Server+, CITRIX, NetApp, and ITIL v3. Experience deploying production virtual environments (e.g. thin clients). Experience with Windows software packaging and deployment automation. Operational experience supporting UAV's, specifically Predator more »
such as VMWare View or Citrix XenDesktop. Experience with SecureView, XenApp, NetScaler and NetApp. Certifications such as MCSA/MCSE, Server+, CITRIX, NetApp, and ITIL v3. Experience deploying production virtual environments (e.g. thin clients). Experience with Windows software packaging and deployment automation. Operational experience supporting UAV's, specifically Predator more »
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. more »
Strong analytical, problem-solving, and troubleshooting skills Required certifications: ServiceNow Certified System Administrator, ITSM Professional Suite, Certified Implementation Specialist, and CSM Professional Certification Desirable: ITIL certification, CIS-HAM, CIS-CSM, and Application Developer Core Skills Micro-Certification Suite At boxxe we believe that business should be about more than just more »
experience and customer service • Extensive experience of managing and maintaining SLA’s and KPI’s • Knowledge and understanding of best practice frameworks (such as ITIL,) for the delivery of IT services more »
experience and customer service • Extensive experience of managing and maintaining SLA’s and KPI’s • Knowledge and understanding of best practice frameworks (such as ITIL,) for the delivery of IT services more »
develop a high-performing team. A high level of proven experience in IT support, infrastructure management, or related fields, with a strong grasp of ITIL processes to ensure best practices in IT service management. In-depth knowledge and hands-on experience with user experience tooling, particularly with platforms like Nexthink more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Navisite
users. • Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. • Categorizing tickets based on ITIL principles (Incidents and Service Requests) • Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. • Troubleshooting issues remotely which may include more »
of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution more »
sheffield, south yorkshire, yorkshire and the humber, United Kingdom
Auxilion
particularly Azure Active Directory, Azure SQL Database, and Azure Logic Apps Development experience in another language i.e. C++, Java, .NET. Knowledge and expertise in ITIL service support. Incident, Problem, Change and Release management. Experience of supporting business applications. Interpersonal skills: Strong troubleshooting and problem-solving skills. Excellent communication and customer more »
in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »
in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »
in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »
in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »
in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »
in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »
Skills. Experience with Antivirus Software. Experience with Microsoft Office. Experience installing and troubleshooting software applications. Experience installing and troubleshooting printers. Experience in supporting Citrix. ITIL best practice certification Project methodology and certification · Project involvement and moving projects forward. · Hardware troubleshooting skills. An excellent understanding of computer hardware i.e., CPUs, memory more »
Skills. Experience with Antivirus Software. Experience with Microsoft Office. Experience installing and troubleshooting software applications. Experience installing and troubleshooting printers. Experience in supporting Citrix. ITIL best practice certification Project methodology and certification Project involvement and moving projects forward. Hardware troubleshooting skills. An excellent understanding of computer hardware i.e., CPUs, memory more »
software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITILV3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT … Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands more »
software. Help keep support and operational procedure documents up to date. Support maintaining the Configuration Management Database for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the availability of Racing Post's newspaper production, B2B, and digital presence for our … Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Gmail and Google Apps. Bonus points if you have: An IT qualification or ITILV3/higher certification. Exposure to Google Apps for Business and/or other cloud-based technologies. In-depth knowledge of Microsoft Office Applications. This more »
software. Help keep support and operational procedure documents up to date. Support maintaining the Configuration Management Database for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the availability of Racing Post's newspaper production, B2B, and digital presence for our … Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Gmail and Google Apps. Bonus points if you have: An IT qualification or ITILV3/higher certification. Exposure to Google Apps for Business and/or other cloud-based technologies. In-depth knowledge of Microsoft Office Applications. This more »
mixed on-premises/cloud environments e.g., Azure/AWS Working knowledge of information security threats and the best way to prevent them Minimum ITILV3 Foundation certified and significant experience in ITIL aligned environments Excellent stakeholder management experience Have a broad understanding of relevant technologies and the opportunities they more »
Norwich, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Hays
current environment and resources/equipment. What you'll need to succeed BSc Degree or equivalent in computer studies and a professional IT qualification ITILv3 foundation qualification Wide experience in administering IT systems, providing 3rd line support, within medium/large environments Experience in system/solutions architecture, design more »
broad range of IT disciplines, including network administration, system architecture, cybersecurity, and cloud computing. Experience delivering on a migration to Azure cloud Experience with ITIL or other IT service management frameworks is highly desirable. Knowledge of Microsoft Windows server and desktop operating systems PowerShell scripting, process automation using terraform. A more »
