Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Experis
Key Responsibilities: Managing the day-to-day support operations for our international offices and EUC estate (Laptops, Peripherals and Mobile devices). Assist the ITSM Manager with the End User Device strategy. Asset management, including procurement and issuing through to tracking and processes. Supporting and enhancing the JML (Joiners Movers … Desktop Support teams, ideally at an international level. Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Knowledge of a variety of OS, Wifi, network fundamentals more »
conferencing); Software: M365 E5 suite of products, Citrix, Virtual desktop, Windows 10, Windows 11, public cloud; Containerisation. An understanding of IT operations in an ITSM context (ideally ITIL qualified to at least foundation-level). Broad understanding of software development principles and associated SDLC (Software Development Life Cycle) tooling. Ability more »
such as AWS Certified Cloud Practitioner, or AWS Certified Security Specialty Experience working with NIST, COBIT, ITIL, CSA, and/or ISO risk and ITSM frameworks Familiarity with DevOps and SRE practices Experience with cloud infrastructure and data services (compute, storage, networking and others) Benefits Include (not limited to): Competitive more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
executing large/complex IT migrations and consolidations. Highly motivated individual with leadership skills and exemplary communication skills Experience with discovery, event management and ITSM tools. In-depth understanding of cloud and network topologies, both transport and IP. Customer focused, formulates plans based on the development of innovative new designs more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
incident analysis, and identification of issue trends Experience with server patch management methodologies Time management skills with the ability to work within an ITServiceManagement/ticketing system independently Ability to triage and properly classify incidents and prioritize work efforts accordingly Strong oral and written communications skills Experience establishing more »
Farnborough, Hampshire, South East, United Kingdom
Round Peg Solutions
products Windows Active Directory for administration of AD Security groups and AD User/Computer account management Technical problem-solving skills Technical documentation upkeep ITSM asset management Desirable Knowledge telephony systems administration Azure basic administration Virtual server management If you meet the above criteria for this IT Helpdesk Support role more »
