1 to 2 of 2 Permanent IVR Jobs with Remote Work Options

Communications Manager (CUCM) & Unified Contact Center Enterprise (UCCE): Configuration and management. ICM Script Creation and Monitoring: To optimize performance, develop and monitor ICM scripts. IVR and Menu Options within Unity Voice Mail: Create and manage IVR systems and menu options. Video Technologies: Support and manage WebEx, CMS, and TMS platforms. more »

Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »