1 to 25 of 209 Permanent Incident & Problem Manager Jobs

quality product repairs through the workshop, Including accurately recording job and asset details, processing through the system and communicating with Workshop Manager New Equipment Preparation – Prepare new Sales and Hire equipment (Site Positioning Systems and Machine Guidance) and all Trimble SPS and … are checked, tested and returned to the fleet within 5 days. Ensuring fleet availability and invoicing of customers where damage or incident has incurred. Service Spares Inventory – Maintain and record accurate information of parts used for the preparations of products and repairs. Maintain records … and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build more »

IT Service Manager - North West London - Up to £50,000 per annum My client is looking for an IT Service Manager to efficiently oversee the Service Desk operations for the entire IT Team. This will involve ensuring prompt and effective handling of incidents and … timely escalation, as needed, ensuring smooth IT/AV support for school staff and students daily. Key Skills the IT Service Manager will have: Experienced IT Manager proficient in M365, demonstrating strong organizational and decision-making abilities from previous IT department leadership roles. … successful candidate will have fantastic skills in: Communication (written and verbal) Organisation Attention to detail. Critical thinking Synthesisation Benefits the IT Service Manager will receive: Starting salary of up to £45,000 - £50,000 per annum Workplace pension scheme with up to 10% employer contributions 50% fee more »

vulnerabilities promptly. Documentation: Maintain comprehensive documentation of firewall configurations, policies, procedures, and changes. Ensure documentation is accessible and up-to-date. Incident Response: Support incident response activities related to firewall breaches or anomalies. Conduct root cause analysis and implement corrective measures to prevent … job. Technical Skills: - Extensive knowledge of firewall technologies, including traditional (e.g., Palo Alto, Cisco ASA) and cloud-based solutions (e.g., AWS Firewall Manager, Azure Firewall). - Strong understanding of network protocols, security principles, and best practices. - Proficiency in AlgoSec for firewall policy automation and optimization. … Experience with designing and implementing firewall policies and rules. - Proficiency in network monitoring and management tools. Soft Skills: - Excellent problem-solving and analytical skills. - Strong written and verbal communication skills. - Ability to lead projects and work collaboratively with cross-functional more »

administration tasks updating customer insurances, and various fleet reports Booking appointments with customers and third-party workshops Maintain and update incident management To assist in managing driver resource daily including all legal requirements To assist in minimising the off-road time for all vehicles and … of order numbers To deal with the control of workshop paperwork Dealing with breakdowns Other ad-hoc duties as requested by the depot manager The ideal Fleet Controller/Fleet Maintenance Controller/Fleet Administrator/Workshop Administrator/Workshop Controller will have: Previous experience in Fleet Administration …/Fleet Control is desirable Effective verbal and written skills Strong decision making and problem solving skills Excellent Customer service skills Previous administrative experience within the commercial vehicle/transport industry If this Fleet Controller/Fleet Maintenance Controller/Fleet Administrator/Workshop more »

Service Delivery Manager – Hybrid – Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are … up on and fixed within SLAs. S you will have the following skills/;- knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management. Developing and delivering service improvements Proven experience of service management & application support … knowledge of service recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools. Hands-on experience as Service Delivery lead/manager Extensive problem-solving and debugging skills. more »

the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the umbrella. … General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the … This will include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management more »

MI/Problem Manager Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a … a vast landscape. As we continue to grow and evolve, we're seeking a dedicated MI/Problem Manager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's health … and stability. Your Opportunity: As an MI/Problem Manager, you will play a pivotal role in managing and resolving problems within Haven's IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future more »

Job: Problem Manager Location: Remote, UK Job Type: Contract Inside IR35 Job Description We are seeking a skilled Problem Manager with extensive experience in the financial services sector to join our dynamic team. As a Problem Manager, you will be responsible for identifying, analyzing, and resolving complex problems within our financial services operations. Your primary focus will be on minimizing the impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize … problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. Collaborate with relevant teams to gather necessary data and insights. Develop comprehensive plans for resolving more »

Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident … Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by determining true root cause, and … results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is … Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment … A minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident more »

Managing the lifecycle of all problems. •Preventing incidents from happening. •Minimizing the impact of unavoidable incidents. •Making temporary solutions (workarounds) available to incident management. •Developing final solutions for known errors. •Performing trend analysis of important services or historical incidents more »

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well … interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the … established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions more »

demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing … calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident … making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service more »

and performing security upgrades The candidate should possess deep knowledge of Tenable’ s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io have strong communication skills and a solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. with integrating Cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk to provide support in an IT operations and maintenance, including ticket work information updates, issue response, and remediation by understanding and … security tools like log correlation engines, Net flow, host monitoring solutions troubleshooting/problem solving skills. of dealing with incident, problem and change management processes. working experience of Windows and Linux operating systems. understanding of networking technologies; switches more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

Security IT Analyst to join their new and growing London based IT team. This role will report to the Cyber Security Manager based in the US and work within the global IT framework, standard hours are 09:30 – 17:30. This is an exciting opportunity … in supporting security systems, including vulnerability management, SIEM, DLP,SOAR, EDR solution, Network Firewalls etc. Working knowledge of IT processes (i.e., ITIL) including incident, problem, defect, change and release management The Cyber Security IT Analyst requirements: 3+ years’ experience in Cyber Security more »

join the core infrastructure team within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is … candidates who do not have a British passport can not be considered. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management … procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Be part of and more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level … SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT more »

responsible for maintaining Security Operations (SecOps) solutions, controls, and processes across the organisation. You will provide proactive risk remediation, will help with incident readiness & response and will also contribute to the continuous improvement of the security environment. As Senior SOC Analyst you will bring a … and procedures Maintain cybersecurity solutions across systems, applications, and infrastructure Investigate security alerts from the SIEM tool and take appropriate incident response actions. Communicate with stakeholders about security incidents, detailing actions taken. Support the Cyber Incident Response Manager by triaging events … and Defender. You will possess a good general understanding of IT/Infrastructure and will have strong analytical and problem-solving abilities. A strong communicator, you will have no trouble explaining complex IT or security problems in a simple manner to non-technical more »

IT Service Request Manager 💰£40,000 - £45,000 + Benefits ⏰Permanent 🎯Wigan – on-site IT Service Request Manager - Wigan - Permanent A technology solutions provider is seeking an experienced Service Request Manager. The business are undergoing internal investment and changes with this role being a key … As the client base grows there is a requirement for a dedicated and focussed IT Service Request Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support and guidance to the team of engineers in resolution … be considered for the role you must have experience in: Managing an internal team following ITIL principles. You'll be highly experienced in Incident Management, Change and Problem Resolution, Process Change and Service Strategy and Design Ensuring that the 1st Line more »

configuration profiles and procedures. • Ability to work under pressure in a fast-paced environment. • Possess Strong customer service, analytical, and problem resolution skills. • Strong communication skills; Excellent English (Written and spoken). • Ability to be empathic and sympathetic to our users. • Capturing … point of contact. • Escalate tickets to our deskside support team where a remote resolution is not possible. • Follow high severity and Major incident procedures. • Collecting necessary information to escalate tickets to the relevant support teams when necessary. • Contribute to the Knowledge-base when new work instruction or … working with financial platforms Sage and TruPay. • Working knowledge of the project management platform Monday.com. • Manage Engine suite knowledge ( AD Management, Vulnerability Manager, Patch Manager ). • Mimecast administration knowledge. • Adobe products and DocuSign • Microsoft Certifications. • Apple Certifications. Essential Technologies: • Knowledge of MacOS, Automated Device more »

As a Cyber Security Compliance Manager (Infosec and DPO) you are the guardian of our organisation's data governance and compliance framework. Your expertise will ensure that our data handling practices are in strict adherence to global data protection regulations and standards. This role is … promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management … Work with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. more »

scheduling to ensure adequate resources, conducting quality reviews, and ensuring compliance with established processes and procedures. in for the Cyber Security Manager when needed. and manage the Security cloud migration process, identifying and addressing gaps from experience. one-on-one performance meetings with team … individual and team development. as the escalation point for security response incidents, both during and outside business hours. the Cyber Security Incident process/procedure and Incident Response Team, conducting war games and incident scenarios to prepare the IT department … risk analysis and assessments, the CIA triad, attack vectors (including social engineering), cryptography, confidentiality issues, and best practices for cyber security incident response (including triage and chain of custody). to proactively identify areas for improvement, share lessons learned, and encourage the same behavior more »

Digital Product Support Manager Location: Hybrid (Hemel Hempstead based with a 50% Office/50% Remote working arrangement) Competitive Salary/Bonus/Bens About the Role We are looking for a Digital Product Support Manager to strengthen our Digital Operations team who provide the vital … triage and fix for a range of digital products and services across Haven. As a Digital Product Support Manager, you will be pivotal in safeguarding the integrity of our digital product and technology offerings. You'll lead a dedicated remote-first, multidisciplinary Product Support Team … This role requires a dynamic leader who is adept at managing complex product support scenarios, fostering seamless product adoption, and facilitating rapid incident resolution. Your leadership will directly impact our product management and DevOps practices, driving significant improvements across the board. Your Opportunity Lead and more »

Cyber Security Manager – Nottingham hybrid - £60,000 - £80,000 + Bonus + Benefits Locke & McCloud are looking for an experienced Cyber security professional to join our client, a dynamic organization with a strong commitment to technological advancement and security. Currently undergoing a strategic change, they are looking … and procedures across the organization to maintain a secure environment. Operations: Oversee day-to-day security operations, including monitoring of security systems, incident response, and investigation of security breaches. Awareness Training: Develop and deliver security awareness training programs to educate employees about cyber security best … compliance with relevant industry regulations and standards (e.g., GDPR, HIPAA, PCI DSS) and lead efforts to maintain certifications and accreditations. Incident Response: Lead the response to security incidents, coordinate with internal teams and external stakeholders, and implement corrective actions to prevent recurrence. Tool more »