1 to 25 of 213 Permanent Incident & Problem Manager Jobs

quality product repairs through the workshop, Including accurately recording job and asset details, processing through the system and communicating with Workshop Manager New Equipment Preparation – Prepare new Sales and Hire equipment (Site Positioning Systems and Machine Guidance) and all Trimble SPS and … are checked, tested and returned to the fleet within 5 days. Ensuring fleet availability and invoicing of customers where damage or incident has incurred. Service Spares Inventory – Maintain and record accurate information of parts used for the preparations of products and repairs. Maintain records … and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps more »

Looking for a (Project Manager) to join the (Onsite) Reading) Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination … as an Onsite SPOC for an AMS programme Desirable Experience on AMS projects and is aware of the Service processes of AMS – Incident Mgt., Service Request Mgt., Problem Mgt., SLM SAP FI Configuration experience in the following: General Ledger, Accounts Payable, Accounts Receivable more »

system performance or availability, and performing security upgrades Deep knowledge of Tenable’ s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io Solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. … and correlations and correlating events from multiple security tools like log correlation engines, Net flow, host monitoring solutions Experience dealing with incident, problem and change management processes. Experience working experience of Windows and Linux operating systems. Understanding of networking technologies more »

/or leading technical management of large infrastructure deployment projects supporting large-scale enterprise IT environment and the embedded controls within change, incident, and problem management processes working with Agile working practices and tooling and awareness of security, audit, risk more »

IT Infrastructure Manager is required by large and very successful organisation. They are currently looking to recruit an experienced and seasoned IT Infrastructure Manager on an interim basis to lead, motivate, manage and direct the work of the third-line technical infrastructure team … issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment possessing a logical and methodical approach to structured problem-solving and critical thinking techniques. Solid understanding of IT security principles and practices (CyberEssentials, GDPR/DPA), including user access control, data encryption, authentication techniques, vulnerability management, the importance of software patching and incident response. Ability to work collaboratively within a team and across departments; willingness to share knowledge, provide guidance and support colleagues; equally willing more »

looking for new talented team members who share our values and ambitions. Within your #OneTeam We are looking for a Technical Account Manager for our Customer Services department which provides advice, listens and offers solutions to our customers. Our customer service teams are essential to ensure … and central role in supporting our large account customers in the adoption and use of our solutions. As a Technical Account Manager, you will be required to put your relational and technical skills into practice to help bring customer success: support in getting started with … internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc. Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management). Lead crisis units during major incidents involving the customer and various more »

grow the business, adapt to change and meet the variety of challenges which occur daily. About the role: Integral to the Technical Manager role is the implementation, comprehension, and demonstration of correct processes and procedures across all manufacturing areas, from ensuring products meet the required … teams. Final verifier of specifications, labels, barcode generation and artwork approval to ensure regulatory compliance. Testing, application and development of the incident management and product withdrawal and recall systems. Capable of using root cause analysis to drive robust preventative action plans. Trend microbiological data … audits of our business facilities, technical systems, and those of our suppliers is essential. The ideal candidate will exhibit initiative in problem-solving and leadership, while also prioritising collaboration within our organisational framework. Precision in data analysis and communication is paramount, ensuring timely more »

Data Security Manager - Permanent - London/Hybrid Join a dynamic team as a Data Security Manager, where you'll play a pivotal role in safeguarding the strategic data and analytics assets. You'll work within a matrix organization to implement top-notch Data Security Controls … Controls Framework, aligning with the '3 Lines of Defense' Governance Model. You'll need to be a proactive IT project and change manager, capable of transforming security and compliance requirements into robust data controls that protect our valuable assets. We're looking for someone with a … commercial awareness Experience with the '3 Lines of Defense' Governance Model Working knowledge of IT security best practices, penetration testing, vulnerability management, Incident, Problem & Change Management, and Business Continuity Robust experience in project management, analytical skills, and continuous improvement methodologies Strategic more »

huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all … communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations • Creative and innovative problem-solving skills with an inquisitive nature • Analytical with attention to detail • Ability to work as a team to support and influence team … Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed more »

About the role We are seeking a Technical Services Coordinator to join the business on a permanent basis. Reporting to the Service Desk Manager, the Technical Services Coordinator will be responsible for providing 3rd line support remotely to our customers, acting as a second in command for the … Service Desk Manager, and being a point of escalation for Tier 1, 2 & 3 Technical Support Engineers. The ideal candidate will be the highest point of technical escalation on the Service Desk following processes through the relevant support channels within the Service Desk. You will work with … the Service desk manager to ensure no stone goes unturned when resolving a customer issue. At 848, no working day is the same, every project, every client, and every solution is unique to help businesses achieve their goals and objectives. You’ll develop your ability to more »

Site Engineering Manager | Cross-Border Payment Fintech We are working with the leading cross-border payments provider that went through an IPO last year and is now completing an extensive digital transformation. They are looking for a Site Reliability Engineer to join their greenfield team. You will … You will be responsible for keeping their new technology platforms available 24/7/365 by monitoring the Performance, Reliability, Change Management, Incident Response, and Capacity Planning for a number of their core services. Some of their key technologies are: AWS Cloud, Dynatrace, Terraform, Biztalk, Kafka … the Architecture & Engineering, Product, Application Support, Service Management, Testing, and Security teams to uphold good operational practices. Take ownership of complex Problem Records related to performance, reliability, and scalability and lead the coordination across technology to resolve them Experience Required: 3+ years of more »

+ bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider … infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd …/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the … the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls … are maintained. Ensure relevant processes following Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Reporting Provide more »

a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst … Desk achieves target SLAs defined by the Head of Technology Delivery & Information Security. Working knowledge of: Microsoft Windows 10 \ 11 Microsoft End Point Manager Microsoft Teams (including Teams Calling) Microsoft Windows Server Microsoft SharePoint Microsoft Exchange Microsoft O365 applications Microsoft Office 365 Active Directory and/or … solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response. Air Partner CHS specialises in conditioning monitoring solutions that predict and prevent the failure of electromechanical systems. Air Partner works with Climate more »

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. … changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects … experience working in 1 st and 2 nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and more »

Job Description Information Security Architect/Manager Our Client is an International company with offices in Central London. They are looking to bring on-board an Information Security Architect/Manager with at least 5 to 8 years proven expertise within Information Security. The function of … technology and data landscape. Subject matter expert in application and network security, with operational experience of managing security operations, SIEM solutions, incident, and response management. Collaborate to develop the Infosec strategy and associated operating model. Conduct an in-depth security risk assessment across the … and metrics. Skills/Competencies Required: Experience developing information security policy, process and procedure design and implementation. Excellent troubleshooting, problem solving, and root-cause analytical (RCA) skills. Good working knowledge of Cisco Meraki and associated technologies. Practical knowledge of Continual Service more »

Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that … are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects more »

Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and … in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools/business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management more »

recruit a Cyber Transformation expert with experience of DORA. The purpose for this new role is to support the Business Transformation, Resilience & Oversight Manager and the direct team in both: 1) the execution/ongoing management of the banks Cyber Resilience activities & also 2) the new Cyber … DORA requirements coming into effect in January 2025. Accountabilities and Duties: This is an overview list of responsibilities. Collaborating with your line manager, you will develop your own objectives by focusing on the below and more. Support stakeholders across the Bank in assessing, understanding and … alignment with DORA requirements. Support DORA compliance by coordinating the activities required across all six pillars of DORA: ICT Risk Management, ICT related Incident Reporting, Digital Resilience Testing, Information Sharing, ICT Third Party Risk and General Governance Principles. Stay up to date with the changing cyber risk more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and more »

capital schemes. Act as the first point of contact for enquiries from end users. To manage with the Information and Property manager requests for changes to the above systems in a timely and efficient manner. To generate and provide the information required for Annual … application, training and on-going support on the DATIX, CAFM, Bravo, CASS. Process system change requests in agreement with the Information & Property Manager from end users, in order to resolve problems and update the systems. This will include moving access, unlocking passwords, data backups, IG Auditing … bodies. Will visit end users regarding technical issues if a problem cant be resolved, liaising with the Information & Property Manager/ICT Services or system provider to resolve. Ensuring regular archiving and business continuity processes are in place for all systems used. To more »

IT Service Manager - North West London - Up to £50,000 per annum My client is looking for an IT Service Manager to efficiently oversee the Service Desk operations for the entire IT Team. This will involve ensuring prompt and effective handling of incidents and … timely escalation, as needed, ensuring smooth IT/AV support for school staff and students daily. Key Skills the IT Service Manager will have: Experienced IT Manager proficient in M365, demonstrating strong organizational and decision-making abilities from previous IT department leadership roles. … successful candidate will have fantastic skills in: Communication (written and verbal) Organisation Attention to detail. Critical thinking Synthesisation Benefits the IT Service Manager will receive: Starting salary of up to £45,000 - £50,000 per annum Workplace pension scheme with up to 10% employer contributions 50% fee more »

administration tasks updating customer insurances, and various fleet reports Booking appointments with customers and third-party workshops Maintain and update incident management To assist in managing driver resource daily including all legal requirements To assist in minimising the off-road time for all vehicles and … of order numbers To deal with the control of workshop paperwork Dealing with breakdowns Other ad-hoc duties as requested by the depot manager The ideal Fleet Controller/Fleet Maintenance Controller/Fleet Administrator/Workshop Administrator/Workshop Controller will have: Previous experience in Fleet Administration …/Fleet Control is desirable Effective verbal and written skills Strong decision making and problem solving skills Excellent Customer service skills Previous administrative experience within the commercial vehicle/transport industry If this Fleet Controller/Fleet Maintenance Controller/Fleet Administrator/Workshop more »