101 to 125 of 215 Permanent Incident & Problem Manager Jobs

as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management … team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will … be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and more »

the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service … manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV to s.blackman @ioassociates.co.uk more »

Thursday 9am to 4.45pm & Friday 9am to 5pm (36 hours per week) Location: Enderby, Leicester As a Senior MI Analyst within the Incident Business Systems Team, supporting Senior Management, your role involves creating and enhancing new reporting and analysis using various systems to reduce customer … detriment and business impact through swift and accurate analysis. Additionally, you'll assist the Incident Manager in building and overseeing the reporting and data infrastructure for the Next Customer Service Online Operations across our contact centres. What you’ll be doing: Take … looking for: BI Reporting and Visualisation Tool. knowledge/experience - Cognos, Power BI, Tableau, Looker etc. High level of SQL ability. Problem solving capabilities/critical thinking. Excellent time management skills. High attention to detail. Excellent written & verbal communication skills. Preferable Experience of working with more »

Role: Service Desk Manager Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a … Access and VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set … and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in tackling complex customer issues by leveraging your own technical expertise and more »

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This role … delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk management and … ensuring effective implementation with minimal disruption and maximum organisational benefit. ▪ Conduct regular strategic evaluations with key IT partners, including the Cloud Infrastructure Manager, to align service delivery and infrastructure management. ▪ Monitor and optimise IT service performance, leveraging metrics and reports to drive quality improvements more »

as Solution Outline and High-Level Design as well as authoring Low Level Designs and technical specifications · Office 365 · MS Endpoint Manager (Intune/Autopilot) · Windows Server 2019/2022 · Server build process · Powershell · Design and Management of Virtual Desktop Infrastructure · Windows 11 · VMware including … highest standard by following industry best practice · Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes · Actively contribute to the development of existing and new IT process and procedures to more »

Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. more »

IT Network Manager Remote (must be willing to travel to office locations when needed) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

that adheres to industry standards and quality requirements Participate in a collaborative development process that includes peer code reviews. Assist the delivery manager in removing blockers by collaborating across stakeholders and providers. Provide technical input to the analysis of business partner requirements. Develop, document, communicate, and … appropriate to enable delivery of high-quality applications. Provide estimates as part of the estimation process for development activities. Provide technical support in incident and problem resolution. Key Skills Required Substantial experience in .NET framework, and building web applications Experience working with more »

training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the … innovative solutions, AR/VR capability to enable smart hand and offshore/nearshore/onshore support model, leading to increase in incident resolution, improving FCR, reducing MTTR Operationalize a self-healing/self-servicing digital solution using RPA that assists employees to resolve most of the … Certification: Working knowledge and understanding of Service Management tools. Understanding of ITIL framework Extensive Experience of EUC & Service Desk and Onsite manager experience. Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system. Demonstrated success with unit-based more »

Job: Tanzu Platform Manager Location: London/Sheffield, UK (Hybrid) Job Type: Contract Inside IR35 Job Description • Manage a team that will work to improve the deployment and operations processes related to container orchestration platforms (Tanzu Application Service). • Play an integral role in ensuring our platforms … including strong proficiency in Python, Go or other languages. • Consulting experience related to helping others gains platform engineering and software engineering skills. • Incident response skills including platform and application problem diagnosis and resolution. • Experience with Terraform, Concourse. • Experience with monitoring systems more »

areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings Attend leadership meetings and provide input Manage personnel with ultimate goal of “best … and knowledge of the OSI model. Flexibility around being on-call or a scheduled rotation Service-oriented approach to resolving customer escalations, incident handling, and response Superior written communication skills Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills. Ability more »

guides our every action and charts a sustainable path to a better future. An opportunity has become available for an Application Security Manager who will be responsible for evaluating products and applications to ensure they are being designed and deployed in compliance with information security … and work closely with the Product Managers to ensure this work is scheduled Improve and maintain secure development standards Support the incident response and architecture review processes whenever application security expertise is required Manage application framework and perimeter security improvement projects Assist with the … Interview Process: Online interview with the Senior Talent Partner. This should last no longer than 40 minutes Online interview with the Cyber Security Manager In-person interview in our office with the Director of Information Security and the Cyber Security Manager Be comfortable. Be you. more »

Incident Manager – Financial Services A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd … and establish a robust Service Management function and will go on to take operational responsibility for this specific technical estate. The Incident Manager will also be the primary point of ownership for the identification and resolution of problems. Additionally, the Incident Manager will drive reporting processes to actively identify and manage service trends and risks as well as recommend interventions before problems impact service levels. Typically, solutions delivered to the business are complex and span across technologies, networks and hardware. Required Knowledge; Experience more »

our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects … of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems … development plan asap. Language English - Excellent: professional level both in writing and speaking. Main characteristics of an Incident and Problem Specialist To successfully complete all tasks, an IP Specialist needs to possess strong problem solving, analytical and more »

DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process … role: Responsible for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally … service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem management. Responsible for continuously reviewing and improving incident, change, and problem more »

ll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for Incident Management, Operational Resilience, and Business Continuity. This is a really varied role would suit someone who is a self-starter, enjoys being hands … welcome the opportunity to work closely with a wide range of stakeholders in an ever-changing and growing business. As Operational Resilience Manager, you will find yourself: Managing and co-ordinating all problems and incidents to help minimise the impact for our customers and … Resilience roadmap to help prevent, adapt, respond to, recover from, and learn from operational disruptions. Capture relevant information to determine whether an incident needs to be declared and then classifying the severity of the incident (minor to critical). Leading improvements in Business Continuity more »

Role : End User Services Operations Manager Location : West London – hybrid Salary : £70,000 – 85,000 + benefits We have a great opportunity with one of our FTSE100 clients looking for an End User Services Operations Manager to join them during an exciting period of transformation. You … ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with service restoration for end user incidents and degradations in service, alongside more »

developing our people. Scope of Role Reporting directly to ITRS Global Head of IT, Risk and Security, the IT Global Infrastructure Manager is responsible ITRS on-premises Infrastructure, Global network, Data Centres, Cloud Infrastructure and Applications, providing leadership and strategic direction for the departments … ensure they are available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global … of managing Firewalls and Global Network Infrastructure 8+ years of managing Internal and External Data Centres 8+ years management of infrastructure incident, problem, capacity, lifecycle and change management Experience of Azure infrastructure and applications An understanding of Databases and more »

user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels. Function To ensure quality and timely delivery of … builds and repairs Attend meetings as required based on work being undertaken Escalate quality matters to the Team Leader/Service Delivery Manager Assist fellow team members in identifying solutions to problems Be flexible and be able to work out of hours on occasion when necessary more »

design and architecture for all VMware-based server and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). ownership of Active Directory and Windows Server infrastructure, service operations and support. on all phases of Active Directory and Windows … from monitoring and alerting systems. in creating/updating the Server/Client Golden image. in Microsoft 365 services and Endpoint Manager PowerShell, SCCM and SCOM skills. support Veeam Back up solution. policies and procedures for change, problem, and incident management. participate in L2/L3 problem escalations and resolve server support issues. in the on-call rotation and planned maintenance activities after hours when needed. operational maintenance of infrastructure such as vSAN, App Volumes, Dynamic Environment Manager more »

A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. You'll be the ‘go to’ for Customers and Senior Management. Strong stakeholder management skills are a must. … addition to mentoring new and existing team members. Working closely with Senior Managers and stakeholders. On occasion, deputising as TOC Snr Manager where required. Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in … ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes, work instructions and Smart Metering issues. Good understanding of End to more »

the IT Operations team to ensure the delivery of performant and reliable platforms to our valued clients. Provide expert-level support, including incident/problem diagnosis and resolution escalation to the Customer Support team. Conduct routine checks and triage activities, swiftly … addressing any issues to uphold service standards. Manage event and incident management for our cloud platforms, ensuring seamless operations. Execute planned change requests and maintenance activities on hosted infrastructure, prioritising customer satisfaction. Facilitate customer deployment activities and maintain comprehensive documentation on infrastructure requirements. Offer management … SLAs. Demonstrable expertise in providing technical application-level support and SQL management. Familiarity with enterprise monitoring tools such as System Centre Operations Manager, Azure Application Insights, etc. Strong knowledge of Windows Server administration, troubleshooting, and network traffic analysis. Proficiency in managing, documenting, and optimising multi more »

Network Operations Manager (Electric Networks) As part of the operations team this role will ensure that operation and maintenance processes are in place and followed allowing ESPUG to adopt, operate and maintain electrical networks in a safe, compliant and efficient manner. ESPUG’s success … our customers, contractors and service providers for the construction, maintenance and operation of our electrical distribution assets. The Electrical Network Operations Manager will have responsibilities for operational matters associated with the day to day running of the electricity business. This will be achieved in conjunction with … technical evaluation and report on private networks. Manage external service providers under COMA agreement or contractual arrangement for managing EHV assets. Undertake incident investigations and root cause analysis when necessary Key Skills Specific key skill requirements: Several years’ experience in electricity distribution. Authorised to SAP (ideally more »

focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective communication and exceptional service delivery. We are looking for an energetic, outgoing, and … patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act as the single point of contact for all types of service … concisely, and precisely, both verbally and in writing. Ensure customer satisfaction through continuous status updates and information sharing. Input problem descriptions and resolutions into our standardized company support centre application. Improve client service, perception, and satisfaction by developing and managing more »