126 to 150 of 215 Permanent Incident & Problem Manager Jobs

IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP is required for a multi-award winning Managed Service Provider based in the City of London. SALARY: £170,000 OTE … scored 25! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/… MSP to help grow and develop the companys client base. Working as the IT Account Manager you will join a company that is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around more »

operations and providing top-notch technical support to our staff and students. You will be working closely with the IT Service Manager to lead the IT Support Team in order to provide accurate technical support and troubleshoot within the team for a range of issues … diagnose the problem and then resolve. You will be acting as an escalation point for the IT support team. This role will involve line management responsibilities, with the aim of continuous development through regular team meetings and performance reviews that empower every team member … key responsibilities within this role: Collaborate with other IT teams to address complex technical challenges and aid in the completion of Critical Incident Reports. Act as escalation point for Service Desk queries. Deputise for the Service Manager where appropriate to respond to or escalate issues more »

As Infrastructure Operations Manager you will lead a team of Platform Infrastructure Engineers. Managing all infrastructure support tickets arising from business and IT support requirements and working to manage service and maintenance tasks. You will report directly to the Head of Infrastructure Services as part … of a growing Service Operations team. The Infrastructure Ops Manager will oversee day-to-day activities of the Infrastructure Ops Team and will be responsible for and be proactive in ensuring that the businesses infrastructure including Data Centres, Azure, Servers, Networks, Storage and related systems … and changes have security at the forefront. Manage the teams to make sure Solid Change, Problem and Incident management processes are followed. Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered by more »

as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the … the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls … are maintained. Ensure relevant processes following Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Reporting Provide more »

Data Security Manager - Permanent - London/Hybrid Join a dynamic team as a Data Security Manager, where you'll play a pivotal role in safeguarding the strategic data and analytics assets. You'll work within a matrix organization to implement top-notch Data Security Controls … Controls Framework, aligning with the '3 Lines of Defense' Governance Model. You'll need to be a proactive IT project and change manager, capable of transforming security and compliance requirements into robust data controls that protect our valuable assets. We're looking for someone with a … commercial awareness Experience with the '3 Lines of Defense' Governance Model Working knowledge of IT security best practices, penetration testing, vulnerability management, Incident, Problem & Change Management, and Business Continuity Robust experience in project management, analytical skills, and continuous improvement methodologies Strategic more »

system performance or availability, and performing security upgrades Deep knowledge of Tenable’ s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io Solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. … and correlations and correlating events from multiple security tools like log correlation engines, Net flow, host monitoring solutions Experience dealing with incident, problem and change management processes. Experience working experience of Windows and Linux operating systems. Understanding of networking technologies more »

looking for new talented team members who share our values and ambitions. Within your #OneTeam We are looking for a Technical Account Manager for our Customer Services department which provides advice, listens and offers solutions to our customers. Our customer service teams are essential to ensure … and central role in supporting our large account customers in the adoption and use of our solutions. As a Technical Account Manager, you will be required to put your relational and technical skills into practice to help bring customer success: support in getting started with … internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc. Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management). Lead crisis units during major incidents involving the customer and various more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps more »

+ bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider … infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd …/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop more »

IT Infrastructure Manager is required by large and very successful organisation. They are currently looking to recruit an experienced and seasoned IT Infrastructure Manager on an interim basis to lead, motivate, manage and direct the work of the third-line technical infrastructure team … issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment possessing a logical and methodical approach to structured problem-solving and critical thinking techniques. Solid understanding of IT security principles and practices (CyberEssentials, GDPR/DPA), including user access control, data encryption, authentication techniques, vulnerability management, the importance of software patching and incident response. Ability to work collaboratively within a team and across departments; willingness to share knowledge, provide guidance and support colleagues; equally willing more »

/or leading technical management of large infrastructure deployment projects supporting large-scale enterprise IT environment and the embedded controls within change, incident, and problem management processes working with Agile working practices and tooling and awareness of security, audit, risk more »

a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst … Desk achieves target SLAs defined by the Head of Technology Delivery & Information Security. Working knowledge of: Microsoft Windows 10 \ 11 Microsoft End Point Manager Microsoft Teams (including Teams Calling) Microsoft Windows Server Microsoft SharePoint Microsoft Exchange Microsoft O365 applications Microsoft Office 365 Active Directory and/or … solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response. Air Partner CHS specialises in conditioning monitoring solutions that predict and prevent the failure of electromechanical systems. Air Partner works with Climate more »

huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all … communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations • Creative and innovative problem-solving skills with an inquisitive nature • Analytical with attention to detail • Ability to work as a team to support and influence team … Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed more »

Looking for a (Project Manager) to join the (Onsite) Reading) Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination … as an Onsite SPOC for an AMS programme Desirable Experience on AMS projects and is aware of the Service processes of AMS – Incident Mgt., Service Request Mgt., Problem Mgt., SLM SAP FI Configuration experience in the following: General Ledger, Accounts Payable, Accounts Receivable more »

Job summary The Senior Information Governance Manager will be the organisation's subject matter expert on all Information Governance (IG) related matters, and therecognised authority and advisor on all information governance matters. The postholder will provide an organisation-wide advisory and guidance service as well … reports on the ICB's IG 'health' and insight reports on specific risks, issues and opportunities Lead the ICB's IG Incident Management, investigation and learning activities, supporting other functions in conducting local learning activities.: Oversee the collation and submission of evidence for the … and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues. Problem solving skills and ability to respond to sudden unexpected demands. Excellent standards of written English. Proficient in the use of Microsoft Office more »

way for a sustainable future. As the demand for effective flexibility markets continues to grow, they're seeking an adaptable Information Security Project Manager to join the team. This role blends responsibilities across information security and project management, ensuring the security, efficiency, and success of their … maintain up-to-date information security trackers. Coordinate Information Security Management System (ISMS) Board meetings and ensure completion of action items. Support incident response efforts and engage with stakeholders to implement corrective actions. Own the business continuity plan and ensure annual testing. Collaborate with cross … Strong understanding of information security principles, concepts, and technologies. Familiarity with common security frameworks and standards. Excellent analytical and problem-solving skills with attention to detail. Effective communication skills, both written and verbal. Ability to work independently and collaboratively in a more »

About the role We are seeking a Technical Services Coordinator to join the business on a permanent basis. Reporting to the Service Desk Manager, the Technical Services Coordinator will be responsible for providing 3rd line support remotely to our customers, acting as a second in command for the … Service Desk Manager, and being a point of escalation for Tier 1, 2 & 3 Technical Support Engineers. The ideal candidate will be the highest point of technical escalation on the Service Desk following processes through the relevant support channels within the Service Desk. You will work with … the Service desk manager to ensure no stone goes unturned when resolving a customer issue. At 848, no working day is the same, every project, every client, and every solution is unique to help businesses achieve their goals and objectives. You’ll develop your ability to more »

grow the business, adapt to change and meet the variety of challenges which occur daily. About the role: Integral to the Technical Manager role is the implementation, comprehension, and demonstration of correct processes and procedures across all manufacturing areas, from ensuring products meet the required … teams. Final verifier of specifications, labels, barcode generation and artwork approval to ensure regulatory compliance. Testing, application and development of the incident management and product withdrawal and recall systems. Capable of using root cause analysis to drive robust preventative action plans. Trend microbiological data … audits of our business facilities, technical systems, and those of our suppliers is essential. The ideal candidate will exhibit initiative in problem-solving and leadership, while also prioritising collaboration within our organisational framework. Precision in data analysis and communication is paramount, ensuring timely more »

Site Engineering Manager | Cross-Border Payment Fintech We are working with the leading cross-border payments provider that went through an IPO last year and is now completing an extensive digital transformation. They are looking for a Site Reliability Engineer to join their greenfield team. You will … You will be responsible for keeping their new technology platforms available 24/7/365 by monitoring the Performance, Reliability, Change Management, Incident Response, and Capacity Planning for a number of their core services. Some of their key technologies are: AWS Cloud, Dynatrace, Terraform, Biztalk, Kafka … the Architecture & Engineering, Product, Application Support, Service Management, Testing, and Security teams to uphold good operational practices. Take ownership of complex Problem Records related to performance, reliability, and scalability and lead the coordination across technology to resolve them Experience Required: 3+ years of more »

including strong proficiency in Python, Go or other languages. Consulting experience related to helping others gains platform engineering and software engineering skills. Incident response skills including platform and application problem diagnosis and resolution. Experience with Terraform, Concourse. Experience with monitoring systems more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic … ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with … other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem more »

Monitor, report and develop KPI's Lead & develop continuous improvement throughout all areas of the business Deploy quality improvement and problem solving tools e … g. 5 Whys, 8D, Ishikawa etc etc Internal & external auditing Manage and control internal QSE training records and external Manage accident & incident reporting and corrective actions Candidate: You will be a competent Quality Manager ideally with previous health & safety management experience. Ideally you more »

My client is a multinational software organisation, working across multiple channels and services. They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. You will be working as part of a global … requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents more »

to meet the changing expectations of customers and regulators. As a Senior SAP BI Developer,?you will work with the SAP BI Manager and other SAP Technical and Functional leads to deliver a cohesive SAP BI strategy, aligned to the wider Yorkshire Water IT Architecture … dynamic, changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team … oriented, collaborative environment. Creativity and lateral thinking; proven analytical and problem-solving capability. You will also benefit from having: 2-3 years experience of working technical knowledge gained in a complex or varied environment. Experience of using the following tools which will all be more »

culture and offer hybrid working. About the Role We have a new opportunity within Protection and Resilience as Head of Cyber Incident Management , this is a key role within the Operational Resilience Team, where you'll be responsible for ensuring the organisation's ability to respond … effectively to disruptions directly to our organisation or the supplier chain relating to a cyber event. You'll ensure that appropriate cyber related incident and crisis management playbooks exist and are maintained, whilst continually improving the approach to cyber crisis and incident management … on playbook execution for specific crises or incidents. Working closely with the Head of Business Continuity Management and the Crisis and Incident Manager to ensure that the design and execution of a multi-year test plan covers key cyber aspects and proactively more »