151 to 173 of 173 Permanent Incident & Problem Manager Jobs

IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP is required for a multi-award winning Managed Service Provider based in the City of London. SALARY: £170,000 OTE … scored 25! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/… MSP to help grow and develop the companys client base. Working as the IT Account Manager you will join a company that is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around more »

operations and providing top-notch technical support to our staff and students. You will be working closely with the IT Service Manager to lead the IT Support Team in order to provide accurate technical support and troubleshoot within the team for a range of issues … diagnose the problem and then resolve. You will be acting as an escalation point for the IT support team. This role will involve line management responsibilities, with the aim of continuous development through regular team meetings and performance reviews that empower every team member … key responsibilities within this role: Collaborate with other IT teams to address complex technical challenges and aid in the completion of Critical Incident Reports. Act as escalation point for Service Desk queries. Deputise for the Service Manager where appropriate to respond to or escalate issues more »

Job summary The Senior Information Governance Manager will be the organisation's subject matter expert on all Information Governance (IG) related matters, and therecognised authority and advisor on all information governance matters. The postholder will provide an organisation-wide advisory and guidance service as well … reports on the ICB's IG 'health' and insight reports on specific risks, issues and opportunities Lead the ICB's IG Incident Management, investigation and learning activities, supporting other functions in conducting local learning activities.: Oversee the collation and submission of evidence for the … and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues. Problem solving skills and ability to respond to sudden unexpected demands. Excellent standards of written English. Proficient in the use of Microsoft Office more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic … ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with … other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem more »

to meet the changing expectations of customers and regulators. As a Senior SAP BI Developer,?you will work with the SAP BI Manager and other SAP Technical and Functional leads to deliver a cohesive SAP BI strategy, aligned to the wider Yorkshire Water IT Architecture … dynamic, changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team … oriented, collaborative environment. Creativity and lateral thinking; proven analytical and problem-solving capability. You will also benefit from having: 2-3 years experience of working technical knowledge gained in a complex or varied environment. Experience of using the following tools which will all be more »

as required; 6. update the Service Desk Management System to support the provision of performance statistics; 7. be proactive in approach to problem management by identifying multiple instances of incidents, researching possible resolutions in in some cases, undertaking a root cause analysis; 8. record resolution details … possible provide and estimated resolution time; 11. escalate major incidents to Problem Management and contribute to major incident reviews where appropriate; 12. perform a manual closure of resolved incidents, ensuring the customer is satisfied with the resolution before closing the record; 13. … conduct User Satisfaction surveys under the instruction of the Service Desk and Desktop Support Manager; 14. perform Active Directory administration duties; 15. handle fragile components in live environments, replacing live hardware with high degree of precision; 16. create and maintain technical procedures and training documentation more »

IT Manager - Hull - £40,000 to £45,000 Principal IT are working with an Microsoft Service Provider based in Hull that are looking for an IT Manager to join their team on a permanent basis. Our client prides themselves or providing a first class IT Service … evolving technology delivered to our customers Experience of managing Continual Service Improvement Plans, Problem Management and Major Incident Management Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and execution against critical deliverables … teams to actively deliver a high level of service. Provide regular reporting, and service improvement plans. Manage any incidents that trigger Major Incident Management process Package: Salary of between £40,000 to £45,000 Yearly Bonus of 5% How to Apply: If you are interested in hearing more »

Job summary Are you an experienced manager working within the NHS? Have you worked within a Facilities environment? Are you looking to expand your career into managing a range of services within a large Facilities Company? If you answered yes to any of these questions we have an … amazing opportunity for you. We are recruiting to the role of Deputy Portering and Security Manager, within our operational support services. Operational support services include portering, security, waste and transport. Reporting to our Head of Portering and Security, this key role will support in managing … Security and Hotel Service Manager. Monitor the external non-clinical contracts i.e., post room franking machine, Portering software, for task allocation, Security incident reporting system. To assist the Head of Portering and Security to develop and deliver a professional, quality, cost effective service to provide more »

with any issues that arise from the shift debriefs, problem-solving and escalating to the team leader/manager if necessary. Maintain an excellent knowledge of, and adherence to, the operational procedures and policies. Comply with CRGPAs code of conduct and … maintain professionalism. Raise and report incidents, complaints and risks as appropriate and provide guidance to other staff members when an incident needs to be reported. Ensure all tasks, notifications, emails and phone messages are dealt with and responded to in a timely manner. more »

Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and … best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and … customer perception programme ensuring that feedback is delivered in accordance with procedures and improvements. To work collaboratively with the IT Service Desk Manager, IT Service Desk Engineers, MI/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. more »

Senior IT Problem Manager £75k/+£6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to … and ensure the reliability and security of their IT infrastructure. Position Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work … continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner more »

Act as SMEs on fields of expertise, and/or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems … transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of … processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as more »

Information Security Manager – Solihull - £69,000 DOE - Hybrid working ISO:27001, Governance Risk, Compliance, Appreciating of security technologies, Cyber Essentials, CISM, CISSP Working for a well know organization based in Solihull we are looking for an Information Security Manager to to join a company with a … -solving ability, with flexibility to think creatively and adapt to and implement rapidly changing environments and services. Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations Apply now for a confidential chat. Nothing ventured more »

that adheres to industry standards and quality requirements Participate in a collaborative development process that includes peer code reviews. Assist the delivery manager in removing blockers by collaborating across stakeholders and providers. Provide technical input to the analysis of business partner requirements. Develop, document, communicate, and … appropriate to enable delivery of high-quality applications. Provide estimates as part of the estimation process for development activities. Provide technical support in incident and problem resolution. Key Skills Required Substantial experience in .NET framework, and building web applications Experience working with more »

EUX Operations Manager - hybrid working in London An exciting EUX Operations Manager opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the digital transformation … provides to their customers. Purpose of the role Delivery of end user service operations and ITIL operational processes to the business (Event, Incident, Problem, Change and Request) Service restoration for end user incidents and degradations in service, focus on compliance with … SLAs. Lead the activities and operational procedures required to trap and resolve any event/incident, ensuring timely and effective communications to all relevant stakeholders through established channels. Operational command and control through compliance and focus on reduced incidents and fast recovery more »

is looking for a Junior IT Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liaising with customers, programmers and database managers. Junior IT Support Analyst - Essential … ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to … the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions – status, quality and match to expected requirements Support the Project Manager in customer project more »

IT Change & Configuration Manager Salary - £50,000 - £60,000 + Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration … Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users. Interface with Incident, Problem and Request Management activities when required. Comply with Information Security processes, privacy, and other applicable regulations. May more »

customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key … review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits … provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and more »

provider, is looking for an Application Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liasing with customers, programmers and database managers. Application Support Analyst - Essential skills … ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to … the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions – status, quality and match to expected requirements Support the Project Manager in customer project more »

capture, assignment, processing and completion of incidents and service requests • Monitor ticket queues to identify trends and escalate to Major Incident or Problem where appropriate • Knowledge sharing and participation in meetings to ensure an excellent customer experience • Provide advice and … on support issues where appropriate • Ensure that users are kept informed of the status of any outstanding calls • Ensure that documentation (technical notes, incident resolution notes, installation procedures, user guides etc.) are developed and maintained up to date and stored in the appropriate document repository • When … a Major Incident occurs, reprioritise work in accordance with the requirements dictated by the Digital Workplace Manager • Work with other teams within the IT Department to achieve call resolution. Technical Support • Support videoconferencing facilities & meeting room functionality (including tele-conferences, web meetings and room bookings more »

Job Title: SOC Manager Company Overview: Our client, a leading organization in the financial services sector, is seeking a dedicated and experienced SOC Manager to join their team. This pivotal role will contribute to safeguarding the organization's digital assets and infrastructure from cybersecurity … threats, ensuring a robust security posture and effective incident response. Starting ASAP, paying up to £90,000 per annum. Role Overview: As the SOC Manager, you will be responsible for providing strategic leadership, technical expertise, and operational oversight to the Security Operations Center (SOC … team. Your role will involve managing both external and internal SOC personnel, overseeing security monitoring and analysis, incident response, threat intelligence, and vulnerability management activities. Key Responsibilities: Act as the subject matter expert on SOC matters for the organization. Manage the external SOC team and more »

IT Network Manager Croydon (will also consider applicants based near Yorkshire or South Wales) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

inventory of spare parts. The FSE will work in conjunction with Service Administrator, , Specialist Engineers, the Technical Support team and Service Area Manager to deliver support services for instrumentation provided by our client.The role is field based, but will require occasional office attendance for specific duties under … and committed at all times when customer facing and in communication with other employees. Completion of accurate and detailed electronic Incident Reports, , with entry into our clients computer systems following each completed visit. Completion of Preventative Maintenance records as appropriate for instrument type, ensuring all … competence essential Ability to work effectively under pressure Strong IT skills Good communication skills Efficient planning and organisation capability Interest in problem solving and issue identification Positive and Helpful attitude. International Mobility: Required: Yes Infrequent meetings and training Travel requirements: 95% Field more »