26 to 50 of 160 Permanent Incident & Problem Manager Jobs

FRM) Team for the First Citizens Wealth Business, which includes Investment Advisory, Trust, Asset Management and Private Banking. The First Line Risk Manager role is part of the first line of defense and is responsible for consulting with, educating and supporting the First Citizens Wealth … the Bank while adhering to the Company's Risk Appetite and Corporate Strategy. A key component of this position is driving problem solving, prioritization and risk identification/mitigation in fast-paced environments and it requires a deep understanding of the business needs … controls monitoring and end-to-end testing; problem solving and relationship management; key indicator reporting; change management, incident response, access entitlement, business continuity, and third-party risk support and administration; all in keeping with corporate tools and methodologies. Risk more »

FRM) Team for the First Citizens Wealth Business, which includes Investment Advisory, Trust, Asset Management and Private Banking. The First Line Risk Manager role is part of the first line of defense and is responsible for consulting with, educating and supporting the First Citizens Wealth … the Bank while adhering to the Company's Risk Appetite and Corporate Strategy. A key component of this position is driving problem solving, prioritization and risk identification/mitigation in fast-paced environments and it requires a deep understanding of the business needs … controls monitoring and end-to-end testing; problem solving and relationship management; key indicator reporting; change management, incident response, access entitlement, business continuity, and third-party risk support and administration; all in keeping with corporate tools and methodologies. Risk more »

models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service Delivery policies and … senior member of the ICT team leading a team of skilled Technology support and delivery staff who are responsible to their Line Manager for the day-to-day operation and support of the staff-facing/end user digital services used by the Group Responsible for … Contribute to building robust processes and procedures adopting disciplines that will add value to the business, these should as a minimum include Incident, Problem and Change Management. Responsible for developing the Service Desk team professionally through being a role model: guidance, coaching more »

customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key … review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits … provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and more »

Our immediate requirement is for an experienced AV Technical Incident Manager to be a key part of our team, taking full responsibility for personally overseeing all P1 incidents and ticket escalation through to resolution. This is an exciting opportunity for an exceptional, experienced Technical Incident Manager to join an established operation with scope to drive and enhance the service at every opportunity. Key Responsibilities -To personally oversee and be responsible for all P1 incidents and ticket escalation through to resolution. -Manage the P1 ticket queue; Priority 1 cases … communications with regards to ticket updates and management including specific reporting to Service Account Managers and Service Delivery Managers -Ensuring the Incident management system is kept up to date throughout the lifecycle of a P1 ticket. -Agree timelines and provide regular updates on a case more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps more »

IT Incident Manager – **HYBRID** 6 Months/£200 - £270 per day/Manchester or Midlands/Hybrid My client is an established UK accountancy firm and is growing rapidly. They are working with us exclusively to urgently acquire an IT Incident manager on an initial 6 month basis. In this role as an Incident Manager, you will focus mostly on documenting and implementing incident management and problem management. You will be responsible for improving incident management … and pushing resolutions, whilst delivering excellent customer service as well as stakeholder management. Key Experience Needed: IT Incident Management Incident resolution Document Creation Process Improvement Stakeholder Management/Customer Service Advantageous (but not essential) experience includes: ITIL or similar Continuous Improvement (CI) Please note, for more »

as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the … the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls … are maintained. Ensure relevant processes following Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Reporting Provide more »

Data Security Manager - Permanent - London/Hybrid Join a dynamic team as a Data Security Manager, where you'll play a pivotal role in safeguarding the strategic data and analytics assets. You'll work within a matrix organization to implement top-notch Data Security Controls … Controls Framework, aligning with the '3 Lines of Defense' Governance Model. You'll need to be a proactive IT project and change manager, capable of transforming security and compliance requirements into robust data controls that protect our valuable assets. We're looking for someone with a … commercial awareness Experience with the '3 Lines of Defense' Governance Model Working knowledge of IT security best practices, penetration testing, vulnerability management, Incident, Problem & Change Management, and Business Continuity Robust experience in project management, analytical skills, and continuous improvement methodologies Strategic more »

system performance or availability, and performing security upgrades Deep knowledge of Tenable’ s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io Solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. … and correlations and correlating events from multiple security tools like log correlation engines, Net flow, host monitoring solutions Experience dealing with incident, problem and change management processes. Experience working experience of Windows and Linux operating systems. Understanding of networking technologies more »

and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we have 2 Central Service Manager positions to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a challenge … the Information Technology Infrastructure Library (ITIL) and how this can be used to drive continual service improvement - specifically in the areas of: incident, major incident, change, problem, security, asset and configuration management. If you think this is the role for more »

and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we have 2 Central Service Manager positions to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a challenge … the Information Technology Infrastructure Library (ITIL) and how this can be used to drive continual service improvement - specifically in the areas of: incident, major incident, change, problem, security, asset and configuration management. If you think this is the role for more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps more »

Service Desk Manager required for a leading financial services organisation in London who are looking for an experienced leader to line-manage a team of eight 1st to 2nd line Support Analysts and Engineers. Our client are looking for someone to be able to manage the day … client are looking for someone with previous knowledge of Azure Cloud and O365 product suite. In addition, ServiceNow experience is essential across Incident and Problem, KBs and Asset Management. Required technical skills: Leadership experience in an ITSM/ITIL V4 environment more »

+ bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider … infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd …/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop more »

Assurance (4 x basic salary) 2 x paid volunteer days per year Development, training, and professional qualification The role The Technical Operations Manager will work alongside the Service Operations Manager to ensure the smooth and efficient functioning of the IT service delivered to the … and ensure the team have the skills and tools needed to be successful. Support the embedding of an automation-first, problem-focused approach to service delivery. Process Ownership Develop, implement, and oversee IT Technical processes and procedures and ensure services delivered … and experience of operating and managing IT security best practices Demonstrable experience if working with ITIL concepts and frameworks, specifically incident and problem management. Experience working towards ISO20000 accreditation highly desirable Excellent communication and relationship-building skills; ability to more »

whilst supporting IT Services to deliver a service that leads to better patient care. Main duties of the job The Service Transition & Improvement Manager has senior management responsibility for the management and performance of the Service Transition, Continuous Service Improvement (CSI) and Problem … training and professional development. *ITIL Foundation. *ITIL Practitioner: Problem Management. *ITIL Lifecycle Certificate in Service Transition. Desirable *ITIL Manager in Service Management or ITIL Expert in Service Management. *Prince2, MSP, Agile, Business Analysis qualifications Experience Essential *Experience of implementing IT change into a … complex ICT Service environment with proven staff management. *ITIL Service Level Management experience. *Experience of ITIL Service Operations Management processes including Service Desk, Incident, Request Fulfilment, Application, Problem and Change Management. *Experience in managing staff. *Process improvement methods. *Capturing user insights and more »

IT Infrastructure Manager is required by large and very successful organisation. They are currently looking to recruit an experienced and seasoned IT Infrastructure Manager on an interim basis to lead, motivate, manage and direct the work of the third-line technical infrastructure team … issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment possessing a logical and methodical approach to structured problem-solving and critical thinking techniques. Solid understanding of IT security principles and practices (CyberEssentials, GDPR/DPA), including user access control, data encryption, authentication techniques, vulnerability management, the importance of software patching and incident response. Ability to work collaboratively within a team and across departments; willingness to share knowledge, provide guidance and support colleagues; equally willing more »

Job summary Gloucestershire ICB have an exciting opportunity for a Senior EPRR Manager in our Emergency Preparedness, Resilience and Response (EPRR) Team. The team works collaboratively across the Integrated Care System to ensure preparedness, response and resilient planning in line with statutory guidance, alongside business continuity … Agency stakeholders where we perform a significant role within the Local Resilience Forum (LRF). Main duties of the job The Senior EPRR Manager will lead the work across the full spectrum of EPRR disciplines including overseeing and delivering risk assessments, planning, training and exercise design … programme of NHS funded providers throughout the Gloucestershire footprint. The successful candidate will have a significant task in managing and maintaining our Incident Co-ordination Centre (ICC) and supporting the Gloucestershire Tactical and Strategic Coordination Centres at Police Headquarters. We are looking for a passionate more »

huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all … communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations • Creative and innovative problem-solving skills with an inquisitive nature • Analytical with attention to detail • Ability to work as a team to support and influence team … Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed more »

Looking for a (Project Manager) to join the (Onsite) Reading) Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination … as an Onsite SPOC for an AMS programme Desirable Experience on AMS projects and is aware of the Service processes of AMS – Incident Mgt., Service Request Mgt., Problem Mgt., SLM SAP FI Configuration experience in the following: General Ledger, Accounts Payable, Accounts Receivable more »

a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line support analyst … Desk achieves target SLAs defined by the Head of Technology Delivery & Information Security. Working knowledge of: Microsoft Windows 10 \ 11 Microsoft End Point Manager Microsoft Teams (including Teams Calling) Microsoft Windows Server Microsoft SharePoint Microsoft Exchange Microsoft O365 applications Microsoft Office 365 Active Directory and/or … solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response. Air Partner CHS specialises in conditioning monitoring solutions that predict and prevent the failure of electromechanical systems. Air Partner works with Climate more »

documents when needed for the regulators in preparation for department assessments. The Quality Information Administrator will provide support to the Pan-pathology quality manager and the Quality team to ensure that the quality of service is enhanced'. Health Careers | Main duties of the job The post … holder is required to provide comprehensive, administrative to the Pan-pathology Quality manager and Quality team using a variety of systems associated with the Laboratory Information System. This will involve accurate inputting and extracting data skills and the ability to perform, charts, graphs, handling enquiries … stringent policies and standards. The Post holder will assist in training such as Audit training and Q-Pulse module (including Document, Incident (CA/PA) , etc.) training to staff within departments of the Pathology department. Provide training and demonstrate office systems to colleagues and more »

About the role We are seeking a Technical Services Coordinator to join the business on a permanent basis. Reporting to the Service Desk Manager, the Technical Services Coordinator will be responsible for providing 3rd line support remotely to our customers, acting as a second in command for the … Service Desk Manager, and being a point of escalation for Tier 1, 2 & 3 Technical Support Engineers. The ideal candidate will be the highest point of technical escalation on the Service Desk following processes through the relevant support channels within the Service Desk. You will work with … the Service desk manager to ensure no stone goes unturned when resolving a customer issue. At 848, no working day is the same, every project, every client, and every solution is unique to help businesses achieve their goals and objectives. You’ll develop your ability to more »

goals and objectives. 2. Conduct regular vulnerability assessments and penetration tests to identify potential security risks. 3. Develop and maintain incident response plans to minimize the impact of security breaches and ensure timely resolution. 4. Perform risk assessments and develop risk mitigation strategies … firewalls, VPNs, and other security technologies. 5. Knowledge of vulnerability assessment and penetration testing tools and techniques. 6. Experience in incident response and managing security incidents. 7. Strong analytical and problem-solving skills. 8. Excellent communication and interpersonal … and external vendors. 10. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), or Certified Information Security Manager (CISM) are a plus. Work Environment: The Cyber Security Officer will primarily work in an office environment, with occasional travel to other company locations more »