51 to 75 of 160 Permanent Incident & Problem Manager Jobs

Site Engineering Manager | Cross-Border Payment Fintech We are working with the leading cross-border payments provider that went through an IPO last year and is now completing an extensive digital transformation. They are looking for a Site Reliability Engineer to join their greenfield team. You will … You will be responsible for keeping their new technology platforms available 24/7/365 by monitoring the Performance, Reliability, Change Management, Incident Response, and Capacity Planning for a number of their core services. Some of their key technologies are: AWS Cloud, Dynatrace, Terraform, Biztalk, Kafka … the Architecture & Engineering, Product, Application Support, Service Management, Testing, and Security teams to uphold good operational practices. Take ownership of complex Problem Records related to performance, reliability, and scalability and lead the coordination across technology to resolve them Experience Required: 3+ years of more »

salary of up to £36,000 per annum is on offer for the right candidate plus benefits as below! Reporting into the Operations Manager, the SHEQ Coordinator will be managing a Quality Assistant and together you will support the business to ensure the products and manufacturing … product testing Critique manufacturing data to ensure product compliance Provide advice and recommendations for improvements Provide support to the manufacturing team in incident investigations and risk assessments Create and review work instructions, Quality plans and safe systems of work SSOW Provide the business management … a SHEQ role or similar from a manufacturing/production environment Qualified to IOSH managing safety or NEBOSH general certification Experience in problem solving techniques Ideally ISO 9001 auditor trained Experience in quality management and systems Knowledge of lean six sigma and experience of more »

IT Change & Problem Manager Abingdon Rd, Culham, UK Full-time Salary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pension Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity … plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling. - Coordinate and oversee outputs of the Change Advisory Board (CAB … and act as Change Manager, approving non-escalated changes. - Refine change and problem management processes to meet evolving business needs and industry standards. - Conduct IT problem investigations using root cause analysis and trend analysis to prevent more »

managed and that configuration items (CIs) are accurately recorded, maintained, and reported. The Analyst works closely with the Change Manager and various departments to minimize service disruptions and optimize the efficiency and reliability of the APFN network & its associated infrastructure. What … required; ensuring timeliness of communication to facilitate authorisation and scheduling. Support Change Advisory Board (CAB) activities and deputise for the Change Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and … ensures the information in Change and Configuration systems is correct to support reporting; follows up on any corrective action needed. Work with Incident Management and Problem Management teams where incidents have been caused by change activity to understand the impact, track incident more »

MI/Problem Manager Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a … a vast landscape. As we continue to grow and evolve, we're seeking a dedicated MI/Problem Manager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's health … and stability. Your Opportunity: As an MI/Problem Manager, you will play a pivotal role in managing and resolving problems within Haven's IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future more »

Job: Problem Manager Location: Remote, UK Job Type: Contract Inside IR35 Job Description We are seeking a skilled Problem Manager with extensive experience in the financial services sector to join our dynamic team. As a Problem Manager, you will be responsible for identifying, analyzing, and resolving complex problems within our financial services operations. Your primary focus will be on minimizing the impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize … problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. Collaborate with relevant teams to gather necessary data and insights. Develop comprehensive plans for resolving more »

Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident … Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by determining true root cause, and … results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques more »

Job title: Service Delivery Manager 📌 Location: Egham, Surrey, UK 💰 Salary: £45,000 per annum (DOE) 🕔 Working hours: 35 hours a week, flexible between 8:00am to 6:00pm 🏢 Hybrid Working: A minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & Service … provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem … achieved. Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents. As a Service Delivery Manager you will be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to more »

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well … interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the … established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions more »

demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing … calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident … making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service more »

and performing security upgrades The candidate should possess deep knowledge of Tenable’ s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io have strong communication skills and a solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. with integrating Cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk to provide support in an IT operations and maintenance, including ticket work information updates, issue response, and remediation by understanding and … security tools like log correlation engines, Net flow, host monitoring solutions troubleshooting/problem solving skills. of dealing with incident, problem and change management processes. working experience of Windows and Linux operating systems. understanding of networking technologies; switches more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

Infrastructure Manager - Nuneaton/Hybrid - £65,000 Infrastructure Manager - Nuneaton/Hybrid - £65,000 Maxwell Bond are engaged with one of our top clients, looking for an Infrastructure Manager to join the team. You will be responsible for a team of Infrastructure Engineer with … on-premise and Azure data centres Experience managing and leading Infrastructure teams Handle change, problem and incident management Must have a ‘security first’ approach to all systems Data centre experience – absolutely essential Line management duties; 1-2-1 reviews, mentorship This … chance of interviewing. If you require more information, please get in touch with Dan Rowland on 0161 840 1021 or dan.rowland@maxwellbond.co.uk Infrastructure Manager - Nuneaton/Hybrid - £65,000 Infrastructure Manager - Nuneaton/Hybrid more »

Security IT Analyst to join their new and growing London based IT team. This role will report to the Cyber Security Manager based in the US and work within the global IT framework, standard hours are 09:30 – 17:30. This is an exciting opportunity … in supporting security systems, including vulnerability management, SIEM, DLP,SOAR, EDR solution, Network Firewalls etc. Working knowledge of IT processes (i.e., ITIL) including incident, problem, defect, change and release management The Cyber Security IT Analyst requirements: 3+ years’ experience in Cyber Security more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level … SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT more »

responsible for maintaining Security Operations (SecOps) solutions, controls, and processes across the organisation. You will provide proactive risk remediation, will help with incident readiness & response and will also contribute to the continuous improvement of the security environment. As Senior SOC Analyst you will bring a … and procedures Maintain cybersecurity solutions across systems, applications, and infrastructure Investigate security alerts from the SIEM tool and take appropriate incident response actions. Communicate with stakeholders about security incidents, detailing actions taken. Support the Cyber Incident Response Manager by triaging events … and Defender. You will possess a good general understanding of IT/Infrastructure and will have strong analytical and problem-solving abilities. A strong communicator, you will have no trouble explaining complex IT or security problems in a simple manner to non-technical more »

IT Service Request Manager 💰£40,000 - £45,000 + Benefits ⏰Permanent 🎯Wigan – on-site IT Service Request Manager - Wigan - Permanent A technology solutions provider is seeking an experienced Service Request Manager. The business are undergoing internal investment and changes with this role being a key … As the client base grows there is a requirement for a dedicated and focussed IT Service Request Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support and guidance to the team of engineers in resolution … be considered for the role you must have experience in: Managing an internal team following ITIL principles. You'll be highly experienced in Incident Management, Change and Problem Resolution, Process Change and Service Strategy and Design Ensuring that the 1st Line more »

configuration profiles and procedures. • Ability to work under pressure in a fast-paced environment. • Possess Strong customer service, analytical, and problem resolution skills. • Strong communication skills; Excellent English (Written and spoken). • Ability to be empathic and sympathetic to our users. • Capturing … point of contact. • Escalate tickets to our deskside support team where a remote resolution is not possible. • Follow high severity and Major incident procedures. • Collecting necessary information to escalate tickets to the relevant support teams when necessary. • Contribute to the Knowledge-base when new work instruction or … working with financial platforms Sage and TruPay. • Working knowledge of the project management platform Monday.com. • Manage Engine suite knowledge ( AD Management, Vulnerability Manager, Patch Manager ). • Mimecast administration knowledge. • Adobe products and DocuSign • Microsoft Certifications. • Apple Certifications. Essential Technologies: • Knowledge of MacOS, Automated Device more »

Role : Service Delivery Manager Location : Staines-Upon-Thames Salary : Up to £50,000 Hybrid : 2 days on site per week A key client of ours reached out today looking to fill an urgent Service Delivery Manager position on a Permanent basis. This is ideal for someone … live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented the successful Service Delivery Manager will be professional and diplomatic and have a client awareness. The company are based in Staines-upon-Thames and they work … salary of up to £50,000 depending on experience. Key Skills and Responsibilities Good understanding of Agile and ITL Experience with incident management, change/release management and problem management Working with tools such as Jira Service Desk, Service Now highly more »

an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident Management Deliver client satisfaction … Educated in Computer Sciences or have operated at this level of complexity in a workplace environment MANDATORY Customer-service oriented with a problem-solving attitude MANDATORY Be an advocate of ITIL best practice processes within the business MANDATORY ITIL V3 Certification DESIRABLE ITIL V4 PREFERRED Previous … team Confident demeanour Organisational, time management, work prioritisation skills Ability to work on own initiative Excellent written and verbal communications skills Problem solving skills i.e. can think creatively to solve problems Ability to record detailed information accurately, reviewing with the customers and prompting for more »

As a Cyber Security Compliance Manager (Infosec and Data Privacy) you are the guardian of our organisation's data governance and compliance framework. Your expertise will ensure that our data handling practices are in strict adherence to global data protection regulations and standards. This role … promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management … Work with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. more »

scheduling to ensure adequate resources, conducting quality reviews, and ensuring compliance with established processes and procedures. in for the Cyber Security Manager when needed. and manage the Security cloud migration process, identifying and addressing gaps from experience. one-on-one performance meetings with team … individual and team development. as the escalation point for security response incidents, both during and outside business hours. the Cyber Security Incident process/procedure and Incident Response Team, conducting war games and incident scenarios to prepare the IT department … risk analysis and assessments, the CIA triad, attack vectors (including social engineering), cryptography, confidentiality issues, and best practices for cyber security incident response (including triage and chain of custody). to proactively identify areas for improvement, share lessons learned, and encourage the same behavior more »

Digital Product Support Manager Location: Hybrid (Hemel Hempstead based with a 50% Office/50% Remote working arrangement) Competitive Salary/Bonus/Bens About the Role We are looking for a Digital Product Support Manager to strengthen our Digital Operations team who provide the vital … triage and fix for a range of digital products and services across Haven. As a Digital Product Support Manager, you will be pivotal in safeguarding the integrity of our digital product and technology offerings. You'll lead a dedicated remote-first, multidisciplinary Product Support Team … This role requires a dynamic leader who is adept at managing complex product support scenarios, fostering seamless product adoption, and facilitating rapid incident resolution. Your leadership will directly impact our product management and DevOps practices, driving significant improvements across the board. Your Opportunity Lead and more »

Cyber Security Manager – Nottingham hybrid - £60,000 - £80,000 + Bonus + Benefits Locke & McCloud are looking for an experienced Cyber security professional to join our client, a dynamic organization with a strong commitment to technological advancement and security. Currently undergoing a strategic change, they are looking … and procedures across the organization to maintain a secure environment. Operations: Oversee day-to-day security operations, including monitoring of security systems, incident response, and investigation of security breaches. Awareness Training: Develop and deliver security awareness training programs to educate employees about cyber security best … compliance with relevant industry regulations and standards (e.g., GDPR, HIPAA, PCI DSS) and lead efforts to maintain certifications and accreditations. Incident Response: Lead the response to security incidents, coordinate with internal teams and external stakeholders, and implement corrective actions to prevent recurrence. Tool more »

the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and … implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager, as required. You will also be involved in project delivery, including but not limited to infrastructure projects, deployments, cloud migrations, as well supporting the … in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills more »