76 to 100 of 209 Permanent Incident & Problem Manager Jobs

/or modifications to network components. The Level 1 Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

/or modifications to network components. The Level 1 Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

IT Change & Problem Manager Abingdon Rd, Culham, UK Full-time Salary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pension Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity … plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling. - Coordinate and oversee outputs of the Change Advisory Board (CAB … and act as Change Manager, approving non-escalated changes. - Refine change and problem management processes to meet evolving business needs and industry standards. - Conduct IT problem investigations using root cause analysis and trend analysis to prevent more »

Change & Release Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our customers are at the heart of what we do, and our Support … receive a speedy and professional response to technical issues and incidents. We have a brand new position for a Change & Release Manager to take accountability of full lifecycle engagement. You will support the business and our customers, ensuring all change activity is delivered in an … effective and efficient way and best practice processes are implemented and followed. You will work collaboratively with Incident, Problem, Service Delivery Managers, Software Engineers and Project Managers to deliver and maintain a robust Change and Release management function more »

support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting … the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published … in a timely manner, post incident reviews are performed and actions completed. Responsible for identify service risks and proactively seeking mitigations Responsible for the delivery of service reviews with business and suppliers, reviewing any KPIs, defining service improvement plans and solutions for repeat ongoing more »

and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Security Operations Manager role is integral to BDO, ensuring that we protect our colleagues, clients and partners information as we rapidly expand our digital footprint. Reporting … security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management forums. Serve as an active participant in the information security governance process, working with Business Analysts, Governance and … audit requirements. Contribute to the development of a Cybersecurity Operations Resource and Capacity planner managed through BDO's Azure DevOps environment. Oversee incident response, threat detection, and mitigation efforts You'll be someone with: A good understanding of monitoring frameworks eg MITRE ATT&CK and more »

Are you ready to be part of a dynamic team driving tomorrow's technology forward? We're seeking an IT Manager who has a background in Systems and Networking to join our growing Research and Development client based near Bristol. Key Responsibilities: Maintain and secure … Years experience Nice to Have Skills: Any of Network+, Security+, CCNA, DEVOPS, JUNOS, Salesforce or other recognised IT admin certification Knowledge of Cyber Incident response and Linux environments Non internet facing IT environments Computer Science Degree or any similar field Benefits: Competitive salary and promotions based … GP Opportunities for training and career development. Don't miss this chance to join a team dedicated to innovation and problem-solving using cutting-edge technology. If youre interested please get in touch with your latest CV now more »

SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective … Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when … required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance forSAP operations Perform detailed planning & project management of implementation activities for updates & patching where required more »

SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective … Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when … required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance forSAP operations Perform detailed planning & project management of implementation activities for updates & patching where required more »

our delivery and providing additional services to organisations we work with. We are currently seeking a proactive and analytical Senior IT Manager to lead our Digital Experience Team. In this role, you will be responsible for managing the strategic and operational direction of the End … and enhance the end-user experience by improving Net Promoter Scores (NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed … Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »

people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external … process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering more »

S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other … IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an … attention to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of more »

client expectations Your responsibilities Manage communication with SS&C’s GIDS Digital clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management. Ensure client specific requirements are understood and IT services meet client expectations. Deliver … and standards Strong communication skills: ability to translate complex technical information into digestible updates for clients and stakeholders Skills in problem solving and logical thinking Ability to work in a fast-paced environment and adaptable to continuous change Desirable Experience of Financial more »

corporate social responsibility (CSR) and sustainability to reduce our carbon footprint and fight social inequalities. Join our IT team as IT Manager UK and IRE become part of a diverse community, be part of the new equation shaping the future in close collaboration with Business. … The role of the IT Manager is to ensure optimal performance of information technology systems and operations in alignment with the business objectives. Travel: The role offers hybrid working up to 3 days onsite and will require regular travels to Shepreth, Cambridgeshire, Nottingham, Kilcoole in Ireland. … strategy. Technical Requirements: BSc degree in Computer Science, Information Technology, or equivalent education and experience. Minimum 5-year experience as help desk manager, project manager, application, or infrastructure team manager. Good project management skills including tasks prioritization, meeting deadlines, and managing multiple subjects simultaneously. more »

ensuring improvement plans and actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of the … at various levels. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels. Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts. Experience working within more »

Job Title: IT Support Engineer, 2nd Line Department: Service Desk Reporting to: Service Desk Manager Location: London, UK Type: Full-time Start Date: TBC Salary: £36,000 to £38,000 Benefits: Pension Contributions, Team Bonus, Flexible Working and more. Company Overview NVOY Technologies is an IT Managed … set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders as and when required; Provide 2nd line technical support … Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; Provide training and assistance for the 1st line team to progress their skillsets. To allocate more complex service issues to the 3rd line more »

members as a Developer. You will provide expertise, addressing areas of known weakness and concern in addition to troubleshooting and incident and problem resolution. Our team are dedicated to providing excellent client service and are always looking to expand on … code during bug fixes, incidents and problem resolves • Working with the Development Team lead and Systems Delivery Manager to design, build and test code • Ensuring the resolution of issues, incidents and problems within systems due to code, design or data more »

Job Title: Customer Technical Manager Location: UK, remote Grade: Individual contributor About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud … GTT’s Technical Management offering is a consultative, value-add professional services that provides a tailored experience to their client base. The Technical Manager is an expert in the (software defined) networking area (VMWare, Aruba Silverpeak and Fortinet) and in the security area (Palo Alto and Fortinet). The Technical Manager is to own the technical integrity of a customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most more »

Center (SoC) in 2023, and most recently our IT Risk & Governance services. Be the best We are looking for an experienced Account Manager to join our team and help grow and develop our account base. You will be responsible for the Clients account development and … with late payments. · Target orientated - Experience of working towards a target – account plans, on-going management. · ITIL - Familiar with the ITIL framework principals (Incident/Problem/Change Management, Service Catalogue, Continuous Improvement) · Multitask/Organisation - Experience of dealing with several different activities and more »

Engineering or Mission Control Expertise: Subject matter expert in Hosting both in an on prem and cloud environment, Network Engineering, or technology incident management, resilience and inventory management. Executive Presence and Interpersonal Skills: Ability to engage diverse set of stakeholders, build long-term relationships to … Technology, markets, and geopolitical trends; ability to synthesize large amounts of information, form and test hypotheses and identify opportunities. Problem-solving: Structured critical thinker with outstanding problem-solving abilities who can organize people under pressure and pull in more »

Our vibrant culture thrives on diversity and connectivity without borders. The role We are currently seeking to recruit a Global Trade Compliance Manager to join our Risk & Legal Compliance team. You will be supporting the Head of Risk & Legal Compliance (HRLC) by developing policies, procedures, trainings, and … and controls Manage all facets of SUSE’s trade compliance program, included restricted party screening, export licensing and control classification, training, incident management and risk assessments Develop and foster relationships with functional areas involved in export activities, including Sales, Product/Engineering, Finance Monitor … UN would be an advantage but willingness to develop this knowledge is a must Process-oriented with strong analytical thinking and problem-solving skills Ability to deal with ambiguity and navigate complex regulations with a pragmatic, solutions-driven mindset Excellent written and oral more »

or issue in agreed timescales; • Software and processes are correctly documented to ensure single points of knowledge do not become a problem and skills are distributed across the team and department; • Ensuring that software Deliverables/Artefacts, as part … of any Change/Project, are progressed providing appropriate status reporting and updates as requested by the Line/Project/Change Manager; Qualifications and skills There is potential for the right individual with the right personal attributes and approach to be trained into this … reviews meeting architectural and quality/coding standards; • % of Releases/Deployments to Production and non-production without issue; • Post deployment Incident levels achieving set targets; • % of formal processes documented. • Number of DSF compatible services approved by the DSF Architects. Competencies Required • Fast learner looking to more »

We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to £550 per day Ir35 status: Inside ir35 Location: London, hybrid Travel: Mostly remote (flexible) Clearance - Active SC preferred … will sponsor the right candidate) We are looking for a Major Incident Manager who has extensive experience in managing Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and … to be successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are more »

has a report Ensuring that all departments and suppliers have reviews and reports Process Improvements for Incident and Problem Management. Ensuring that every incident is linked, where appropriate to a change, another incident or a problem Championing best practice Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following a Major Incidents are adhered to … train in other Governance areas. Provide monthly reports for internal and external review meetings. Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Act as an Incident Manager more »

mission of delivering sustainable fusion energy and maximizing scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change … plays a key role in evaluating organizational readiness for change within UKAEA's Computing Division. Additional Responsibilities: Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling. Coordinate and oversee outputs of the Change Advisory Board (CAB … and act as Change Manager, approving non-escalated changes. Refine change and problem management processes to meet evolving business needs and industry standards. Conduct IT problem investigations using root cause analysis and trend analysis to prevent more »