101 to 125 of 215 Permanent Incident & Problem Manager Jobs

Cyber Security Manager – Nottingham hybrid - £60,000 - £80,000 + Bonus + Benefits Locke & McCloud are looking for an experienced Cyber security professional to join our client, a dynamic organization with a strong commitment to technological advancement and security. Currently undergoing a strategic change, they are looking … and procedures across the organization to maintain a secure environment. Operations: Oversee day-to-day security operations, including monitoring of security systems, incident response, and investigation of security breaches. Awareness Training: Develop and deliver security awareness training programs to educate employees about cyber security best … compliance with relevant industry regulations and standards (e.g., GDPR, HIPAA, PCI DSS) and lead efforts to maintain certifications and accreditations. Incident Response: Lead the response to security incidents, coordinate with internal teams and external stakeholders, and implement corrective actions to prevent recurrence. Tool more »

our delivery and providing additional services to organisations we work with. We are currently seeking a proactive and analytical Senior IT Manager to lead our Digital Experience Team. In this role, you will be responsible for managing the strategic and operational direction of the End … and enhance the end-user experience by improving Net Promoter Scores (NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed … Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »

the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and … implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager, as required. You will also be involved in project delivery, including but not limited to infrastructure projects, deployments, cloud migrations, as well supporting the … in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills more »

that adheres to industry standards and quality requirements Participate in a collaborative development process that includes peer code reviews. Assist the delivery manager in removing blockers by collaborating across stakeholders and providers. Provide technical input to the analysis of business partner requirements. Develop, document, communicate, and … appropriate to enable delivery of high-quality applications. Provide estimates as part of the estimation process for development activities. Provide technical support in incident and problem resolution. Key Skills Required Substantial experience in .NET framework, and building web applications Experience working with more »

that adheres to industry standards and quality requirements Participate in a collaborative development process that includes peer code reviews. Assist the delivery manager in removing blockers by collaborating across stakeholders and providers. Provide technical input to the analysis of business partner requirements. Develop, document, communicate, and … appropriate to enable delivery of high-quality applications. Provide estimates as part of the estimation process for development activities. Provide technical support in incident and problem resolution. Key Skills Required Substantial experience in .NET framework, and building web applications Experience working with more »

Information Security Manager – Solihull - £69,000 DOE - Hybrid working ISO:27001, Governance Risk, Compliance, Appreciating of security technologies, Cyber Essentials, CISM, CISSP Working for a well know organization based in Solihull we are looking for an Information Security Manager to to join a company with a … -solving ability, with flexibility to think creatively and adapt to and implement rapidly changing environments and services. Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations Apply now for a confidential chat. Nothing ventured more »

Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management … with 6-10 years of prior relevant experience. (Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion). Effective written and oral communication and problem-solving skills Active DoD clearance at the Top more »

Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management … with 6-10 years of prior relevant experience. (Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion). Effective written and oral communication and problem-solving skills Active DoD clearance at the Top more »

Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management … with 6-10 years of prior relevant experience. (Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion). Effective written and oral communication and problem-solving skills Active DoD clearance at the Top more »

Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management … with 6-10 years of prior relevant experience. (Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion). Effective written and oral communication and problem-solving skills Active DoD clearance at the Top more »

Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management … with 6-10 years of prior relevant experience. (Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion). Effective written and oral communication and problem-solving skills Active DoD clearance at the Top more »

Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management … with 6-10 years of prior relevant experience. (Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion). Effective written and oral communication and problem-solving skills Active DoD clearance at the Top more »

Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management … with 6-10 years of prior relevant experience. (Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion). Effective written and oral communication and problem-solving skills Active DoD clearance at the Top more »

Lead development of SOPs/TTPs. Support Continuous Service Improvements (CSI). Support system performance tuning and enhancements. Support tier escalation of incident management support tasks. Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management … with 6-10 years of prior relevant experience. (Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion). Effective written and oral communication and problem-solving skills Active DoD clearance at the Top more »

Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that … are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects more »

and/or modifications to network components. The Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

/or modifications to network components. The Level 1 Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

and/or modifications to network components. The Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

and/or modifications to network components. The Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

/or modifications to network components. The Level 1 Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

/or modifications to network components. The Level 1 Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

/or modifications to network components. The Level 1 Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

/or modifications to network components. The Level 1 Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

/or modifications to network components. The Level 1 Network Engineer (NE) shall possess the following capabilities : Conduct network and telecommunications system incident and problem investigation and diagnostics. Identify and document workaround solutions for errors. Apply workaround solutions per documented … and related telecommunications trunk circuits. Configure, test, install, troubleshoot, and maintain VoIP phone systems, including phone units, voicemail, and call manager systems. Configure, test, install, troubleshoot, and maintain Video Teleconference (VTC) systems and video recording/viewing/distribution systems. Configure, test, install more »

support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting … the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published … in a timely manner, post incident reviews are performed and actions completed. Responsible for identify service risks and proactively seeking mitigations Responsible for the delivery of service reviews with business and suppliers, reviewing any KPIs, defining service improvement plans and solutions for repeat ongoing more »