26 to 50 of 158 Permanent Incident & Problem Manager Jobs

EUX Operations Manager - hybrid working in London An exciting EUX Operations Manager opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the digital transformation … provides to their customers. Purpose of the role Delivery of end user service operations and ITIL operational processes to the business (Event, Incident, Problem, Change and Request) Service restoration for end user incidents and degradations in service, focus on compliance with … SLAs. Lead the activities and operational procedures required to trap and resolve any event/incident, ensuring timely and effective communications to all relevant stakeholders through established channels. Operational command and control through compliance and focus on reduced incidents and fast recovery more »

Data Security Manager - Permanent - London/Hybrid Join a dynamic team as a Data Security Manager, where you'll play a pivotal role in safeguarding the strategic data and analytics assets. You'll work within a matrix organization to implement top-notch Data Security Controls … Controls Framework, aligning with the '3 Lines of Defense' Governance Model. You'll need to be a proactive IT project and change manager, capable of transforming security and compliance requirements into robust data controls that protect our valuable assets. We're looking for someone with a … commercial awareness Experience with the '3 Lines of Defense' Governance Model Working knowledge of IT security best practices, penetration testing, vulnerability management, Incident, Problem & Change Management, and Business Continuity Robust experience in project management, analytical skills, and continuous improvement methodologies Strategic more »

system performance or availability, and performing security upgrades Deep knowledge of Tenable’ s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io Solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. … and correlations and correlating events from multiple security tools like log correlation engines, Net flow, host monitoring solutions Experience dealing with incident, problem and change management processes. Experience working experience of Windows and Linux operating systems. Understanding of networking technologies more »

Change & Release Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our customers are at the heart of what we do, and our Support … receive a speedy and professional response to technical issues and incidents. We have a brand new position for a Change & Release Manager to take accountability of full lifecycle engagement. You will support the business and our customers, ensuring all change activity is delivered in an … effective and efficient way and best practice processes are implemented and followed. You will work collaboratively with Incident, Problem, Service Delivery Managers, Software Engineers and Project Managers to deliver and maintain a robust Change and Release management function more »

the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service … manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV to s.blackman @ioassociates.co.uk more »

Infrastructure Manager - Nuneaton/Hybrid - £65,000 Infrastructure Manager - Nuneaton/Hybrid - £65,000 Maxwell Bond are engaged with one of our top clients, looking for an Infrastructure Manager to join the team. You will be responsible for a team of Infrastructure Engineer with … on-premise and Azure data centres Experience managing and leading Infrastructure teams Handle change, problem and incident management Must have a ‘security first’ approach to all systems Data centre experience – absolutely essential Line management duties; 1-2-1 reviews, mentorship This … chance of interviewing. If you require more information, please get in touch with Dan Rowland on 0161 840 1021 or dan.rowland@maxwellbond.co.uk Infrastructure Manager - Nuneaton/Hybrid - £65,000 Infrastructure Manager - Nuneaton/Hybrid more »

IT Change & Configuration Manager Salary - £50,000 - £60,000 + Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration … Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users. Interface with Incident, Problem and Request Management activities when required. Comply with Information Security processes, privacy, and other applicable regulations. May more »

Role : End User Services Operations Manager Location : West London – hybrid Salary : £70,000 – 85,000 + benefits We have a great opportunity with one of our FTSE100 clients looking for an End User Services Operations Manager to join them during an exciting period of transformation. You … ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with service restoration for end user incidents and degradations in service, alongside more »

services as necessary to ensure continuing monitoring - Organise and prioritise their own workload, in line with business requirements - Work with their line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues - Contribute to the management of disaster recovery processes … providing support within any incident as required and directed by the incident manager - Comply with all legislation and codes of practice appropriate to the role Network Operations Centre (NOC) Analyst - You: Essential: - Previous experience within a NOC environment or similar, on … AWS or equivalent platforms. - Previous experience working and troubleshooting in a Linux/Unix environment. - Demonstrable ability to problem solve both proactively and reactively. Ability to prioritise own workload. Desirable: - Background in technology and knowledge of the Payment Business Industry - Understanding of Payment more »

Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and … best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and … customer perception programme ensuring that feedback is delivered in accordance with procedures and improvements. To work collaboratively with the IT Service Desk Manager, IT Service Desk Engineers, MI/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. more »

S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other … IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an … attention to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of more »

SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective … Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when … required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform detailed planning & project management of implementation activities for updates & patching where more »

models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service Delivery policies and … senior member of the ICT team leading a team of skilled Technology support and delivery staff who are responsible to their Line Manager for the day-to-day operation and support of the staff-facing/end user digital services used by the Group Responsible for … Contribute to building robust processes and procedures adopting disciplines that will add value to the business, these should as a minimum include Incident, Problem and Change Management. Responsible for developing the Service Desk team professionally through being a role model: guidance, coaching more »

client expectations Your responsibilities Manage communication with SS&C’s GIDS Digital clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management. Ensure client specific requirements are understood and IT services meet client expectations. Deliver … and standards Strong communication skills: ability to translate complex technical information into digestible updates for clients and stakeholders Skills in problem solving and logical thinking Ability to work in a fast-paced environment and adaptable to continuous change Desirable Experience of Financial more »

Thursday 9am to 4.45pm & Friday 9am to 5pm (36 hours per week) Location: Enderby, Leicester As a Senior MI Analyst within the Incident Business Systems Team, supporting Senior Management, your role involves creating and enhancing new reporting and analysis using various systems to reduce customer … detriment and business impact through swift and accurate analysis. Additionally, you'll assist the Incident Manager in building and overseeing the reporting and data infrastructure for the Next Customer Service Online Operations across our contact centres. What you’ll be doing: Take … looking for: BI Reporting and Visualisation Tool. knowledge/experience - Cognos, Power BI, Tableau, Looker etc. High level of SQL ability. Problem solving capabilities/critical thinking. Excellent time management skills. High attention to detail. Excellent written & verbal communication skills. Preferable Experience of working with more »

and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we have 2 Central Service Manager positions to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a challenge … the Information Technology Infrastructure Library (ITIL) and how this can be used to drive continual service improvement - specifically in the areas of: incident, major incident, change, problem, security, asset and configuration management. If you think this is the role for more »

and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we have 2 Central Service Manager positions to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a challenge … the Information Technology Infrastructure Library (ITIL) and how this can be used to drive continual service improvement - specifically in the areas of: incident, major incident, change, problem, security, asset and configuration management. If you think this is the role for more »

Security IT Analyst to join their new and growing London based IT team. This role will report to the Cyber Security Manager based in the US and work within the global IT framework, standard hours are 09:30 – 17:30. This is an exciting opportunity … in supporting security systems, including vulnerability management, SIEM, DLP,SOAR, EDR solution, Network Firewalls etc. Working knowledge of IT processes (i.e., ITIL) including incident, problem, defect, change and release management The Cyber Security IT Analyst requirements: 3+ years’ experience in Cyber Security more »

IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP is required for a multi-award winning Managed Service Provider based in the City of London. SALARY: £170,000 OTE … scored 25! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/… MSP to help grow and develop the companys client base. Working as the IT Account Manager you will join a company that is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around more »

the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the umbrella. … General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the … This will include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic … ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with … other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps more »

Service Desk Manager required for a leading financial services organisation in London who are looking for an experienced leader to line-manage a team of eight 1st to 2nd line Support Analysts and Engineers. Our client are looking for someone to be able to manage the day … client are looking for someone with previous knowledge of Azure Cloud and O365 product suite. In addition, ServiceNow experience is essential across Incident and Problem, KBs and Asset Management. Required technical skills: Leadership experience in an ITSM/ITIL V4 environment more »

IT Manager - Hull - £40,000 to £45,000 Principal IT are working with an Microsoft Service Provider based in Hull that are looking for an IT Manager to join their team on a permanent basis. Our client prides themselves or providing a first class IT Service … evolving technology delivered to our customers Experience of managing Continual Service Improvement Plans, Problem Management and Major Incident Management Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and execution against critical deliverables … teams to actively deliver a high level of service. Provide regular reporting, and service improvement plans. Manage any incidents that trigger Major Incident Management process Package: Salary of between £40,000 to £45,000 Yearly Bonus of 5% How to Apply: If you are interested in hearing more »