51 to 75 of 213 Permanent Incident & Problem Manager Jobs

IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP is required for a multi-award winning Managed Service Provider based in the City of London. SALARY: £170,000 OTE … scored 25! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/… MSP to help grow and develop the companys client base. Working as the IT Account Manager you will join a company that is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic … ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with … other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem more »

Role: Service Desk Manager Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a … Access and VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set … and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in tackling complex customer issues by leveraging your own technical expertise and more »

Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and … in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools/business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management more »

IT Manager - Hull - £40,000 to £45,000 Principal IT are working with an Microsoft Service Provider based in Hull that are looking for an IT Manager to join their team on a permanent basis. Our client prides themselves or providing a first class IT Service … evolving technology delivered to our customers Experience of managing Continual Service Improvement Plans, Problem Management and Major Incident Management Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and execution against critical deliverables … teams to actively deliver a high level of service. Provide regular reporting, and service improvement plans. Manage any incidents that trigger Major Incident Management process Package: Salary of between £40,000 to £45,000 Yearly Bonus of 5% How to Apply: If you are interested in hearing more »

System Centre Configuration Manager ( SCCM) Infrastructure Engineer Summary of Role An opportunity for an experienced Data Centre Services, SCCM Infrastructure Engineer to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management … in a multi-platform environment and who can drive operational excellence. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management … procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Work on assigned incidents, problems more »

+ bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider … infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd …/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop more »

design and architecture for all VMware-based server and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). ownership of Active Directory and Windows Server infrastructure, service operations and support. on all phases of Active Directory and Windows … from monitoring and alerting systems. in creating/updating the Server/Client Golden image. in Microsoft 365 services and Endpoint Manager PowerShell, SCCM and SCOM skills. support Veeam Back up solution. policies and procedures for change, problem, and incident management. participate in L2/L3 problem escalations and resolve server support issues. in the on-call rotation and planned maintenance activities after hours when needed. operational maintenance of infrastructure such as vSAN, App Volumes, Dynamic Environment Manager more »

corporate social responsibility (CSR) and sustainability to reduce our carbon footprint and fight social inequalities. Join our IT team as IT Manager UK and IRE become part of a diverse community, be part of the new equation shaping the future in close collaboration with Business. … The role of the IT Manager is to ensure optimal performance of information technology systems and operations in alignment with the business objectives. Travel: The role offers hybrid working up to 3 days onsite and will require regular travels to Shepreth, Cambridgeshire, Nottingham, Kilcoole in Ireland. … strategy. Technical Requirements: BSc degree in Computer Science, Information Technology, or equivalent education and experience. Minimum 5-year experience as help desk manager, project manager, application, or infrastructure team manager. Good project management skills including tasks prioritization, meeting deadlines, and managing multiple subjects simultaneously. more »

ensuring improvement plans and actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of the … at various levels. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels. Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts. Experience working within more »

capture, assignment, processing and completion of incidents and service requests • Monitor ticket queues to identify trends and escalate to Major Incident or Problem where appropriate • Knowledge sharing and participation in meetings to ensure an excellent customer experience • Provide advice and … on support issues where appropriate • Ensure that users are kept informed of the status of any outstanding calls • Ensure that documentation (technical notes, incident resolution notes, installation procedures, user guides etc.) are developed and maintained up to date and stored in the appropriate document repository • When … a Major Incident occurs, reprioritise work in accordance with the requirements dictated by the Digital Workplace Manager • Work with other teams within the IT Department to achieve call resolution. Technical Support • Support videoconferencing facilities & meeting room functionality (including tele-conferences, web meetings and room bookings more »

join the core infrastructure team within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is … candidates who do not have a British passport can not be considered. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management … procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Be part of and more »

IT Service Manager - North West London - Up to £50,000 per annum My client is looking for an IT Service Manager to efficiently oversee the Service Desk operations for the entire IT Team. This will involve ensuring prompt and effective handling of incidents and … timely escalation, as needed, ensuring smooth IT/AV support for school staff and students daily. Key Skills the IT Service Manager will have: Experienced IT Manager proficient in M365, demonstrating strong organizational and decision-making abilities from previous IT department leadership roles. … successful candidate will have fantastic skills in: Communication (written and verbal) Organisation Attention to detail. Critical thinking Synthesisation Benefits the IT Service Manager will receive: Starting salary of up to £45,000 - £50,000 per annum Workplace pension scheme with up to 10% employer contributions 50% fee more »

As Infrastructure Operations Manager you will lead a team of Platform Infrastructure Engineers. Managing all infrastructure support tickets arising from business and IT support requirements and working to manage service and maintenance tasks. You will report directly to the Head of Infrastructure Services as part … of a growing Service Operations team. The Infrastructure Ops Manager will oversee day-to-day activities of the Infrastructure Ops Team and will be responsible for and be proactive in ensuring that the businesses infrastructure including Data Centres, Azure, Servers, Networks, Storage and related systems … and changes have security at the forefront. Manage the teams to make sure Solid Change, Problem and Incident management processes are followed. Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered by more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level … SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT more »

Job Title: SOC Manager Company Overview: Our client, a leading organization in the financial services sector, is seeking a dedicated and experienced SOC Manager to join their team. This pivotal role will contribute to safeguarding the organization's digital assets and infrastructure from cybersecurity … threats, ensuring a robust security posture and effective incident response. Starting ASAP, paying up to £90,000 per annum. Role Overview: As the SOC Manager, you will be responsible for providing strategic leadership, technical expertise, and operational oversight to the Security Operations Center (SOC … team. Your role will involve managing both external and internal SOC personnel, overseeing security monitoring and analysis, incident response, threat intelligence, and vulnerability management activities. Key Responsibilities: Act as the subject matter expert on SOC matters for the organization. Manage the external SOC team and more »

responsible for maintaining Security Operations (SecOps) solutions, controls, and processes across the organisation. You will provide proactive risk remediation, will help with incident readiness & response and will also contribute to the continuous improvement of the security environment. As Senior SOC Analyst you will bring a … and procedures Maintain cybersecurity solutions across systems, applications, and infrastructure Investigate security alerts from the SIEM tool and take appropriate incident response actions. Communicate with stakeholders about security incidents, detailing actions taken. Support the Cyber Incident Response Manager by triaging events … and Defender. You will possess a good general understanding of IT/Infrastructure and will have strong analytical and problem-solving abilities. A strong communicator, you will have no trouble explaining complex IT or security problems in a simple manner to non-technical more »

The AV Technical Operations Manager role requires a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and … Working with a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. The AV Technical Operations Manager is a key part of our London team, representing our client and working onsite at a leading Global Law Firm. Strong Incident … life cycle and advise solutions Develop and provide training for new installations, changes to standards etc. Collaborate with onsite teams on incident investigations involving multiple offices/services Manage troubleshooting of major AV-related technology issues until resolution is achieved Desirable skills; Team leadership skills Customer more »

A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. You'll be the ‘go to’ for Customers and Senior Management. Strong stakeholder management skills are a must. … addition to mentoring new and existing team members. Working closely with Senior Managers and stakeholders. On occasion, deputising as TOC Snr Manager where required. Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in … ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes, work instructions and Smart Metering issues. Good understanding of End to more »

Job Title: IT Support Engineer, 2nd Line Department: Service Desk Reporting to: Service Desk Manager Location: London, UK Type: Full-time Start Date: TBC Salary: £36,000 to £38,000 Benefits: Pension Contributions, Team Bonus, Flexible Working and more. Company Overview NVOY Technologies is an IT Managed … set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders as and when required; Provide 2nd line technical support … Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; Provide training and assistance for the 1st line team to progress their skillsets. To allocate more complex service issues to the 3rd line more »

change and this role will be a key appointment in its delivery. The role-holder will report to the IT Service Delivery Manager ensuring that IT systems are well maintained and supportable. We operate within an ITIL framework supporting and managing change of our Enterprise … requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with key business partners and vendors. The successful candidate … gained through helpdesk resolutions. Maintain statutory legislative knowledge where appropriate. Escalation of serious issues to technical team members and/or your manager where necessary. Purchasing of IT equipment for Bighams to ensure that IT can track what is required and what has been ordered. Keep more »

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This role … delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk management and … ensuring effective implementation with minimal disruption and maximum organisational benefit. ▪ Conduct regular strategic evaluations with key IT partners, including the Cloud Infrastructure Manager, to align service delivery and infrastructure management. ▪ Monitor and optimise IT service performance, leveraging metrics and reports to drive quality improvements more »

DOD Enterprise Network Environment. Manage a large technical team virtually, interact directly with and manage the Customer relationship. Manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps … topology, IT device integrity, and common security elements. •Plans and executes network upgrades and maintenance activities with the NMCI Operations Manager, NOC Lead, Release Management team and other key stakeholders. •Tier III escalation support and vendor engagement supporting Incident Management activities. … with 8 years of overall related experience). -Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion. •10+ years' experience engineering and troubleshooting networks, including extensive routing and switching experience such as MPLS, VPNs, routing protocols i.e. more »