76 to 100 of 209 Permanent Incident & Problem Manager Jobs

IT Service Request Manager 💰£40,000 - £45,000 + Benefits ⏰Permanent 🎯Wigan – on-site IT Service Request Manager - Wigan - Permanent A technology solutions provider is seeking an experienced Service Request Manager. The business are undergoing internal investment and changes with this role being a key … As the client base grows there is a requirement for a dedicated and focussed IT Service Request Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support and guidance to the team of engineers in resolution … be considered for the role you must have experience in: Managing an internal team following ITIL principles. You'll be highly experienced in Incident Management, Change and Problem Resolution, Process Change and Service Strategy and Design Ensuring that the 1st Line more »

Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. more »

configuration profiles and procedures. • Ability to work under pressure in a fast-paced environment. • Possess Strong customer service, analytical, and problem resolution skills. • Strong communication skills; Excellent English (Written and spoken). • Ability to be empathic and sympathetic to our users. • Capturing … point of contact. • Escalate tickets to our deskside support team where a remote resolution is not possible. • Follow high severity and Major incident procedures. • Collecting necessary information to escalate tickets to the relevant support teams when necessary. • Contribute to the Knowledge-base when new work instruction or … working with financial platforms Sage and TruPay. • Working knowledge of the project management platform Monday.com. • Manage Engine suite knowledge ( AD Management, Vulnerability Manager, Patch Manager ). • Mimecast administration knowledge. • Adobe products and DocuSign • Microsoft Certifications. • Apple Certifications. Essential Technologies: • Knowledge of MacOS, Automated Device more »

IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is … provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications … upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment more »

members as a Developer. You will provide expertise, addressing areas of known weakness and concern in addition to troubleshooting and incident and problem resolution. Our team are dedicated to providing excellent client service and are always looking to expand on … code during bug fixes, incidents and problem resolves • Working with the Development Team lead and Systems Delivery Manager to design, build and test code • Ensuring the resolution of issues, incidents and problems within systems due to code, design or data more »

Job Title: Customer Technical Manager Location: UK, remote Grade: Individual contributor About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud … GTT’s Technical Management offering is a consultative, value-add professional services that provides a tailored experience to their client base. The Technical Manager is an expert in the (software defined) networking area (VMWare, Aruba Silverpeak and Fortinet) and in the security area (Palo Alto and Fortinet). The Technical Manager is to own the technical integrity of a customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most more »

Center (SoC) in 2023, and most recently our IT Risk & Governance services. Be the best We are looking for an experienced Account Manager to join our team and help grow and develop our account base. You will be responsible for the Clients account development and … with late payments. · Target orientated - Experience of working towards a target – account plans, on-going management. · ITIL - Familiar with the ITIL framework principals (Incident/Problem/Change Management, Service Catalogue, Continuous Improvement) · Multitask/Organisation - Experience of dealing with several different activities and more »

IT Infrastructure Manager is required by large and very successful organisation. They are currently looking to recruit an experienced and seasoned IT Infrastructure Manager on an interim basis to lead, motivate, manage and direct the work of the third-line technical infrastructure team … issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment possessing a logical and methodical approach to structured problem-solving and critical thinking techniques. Solid understanding of IT security principles and practices (CyberEssentials, GDPR/DPA), including user access control, data encryption, authentication techniques, vulnerability management, the importance of software patching and incident response. Ability to work collaboratively within a team and across departments; willingness to share knowledge, provide guidance and support colleagues; equally willing more »

the IT Operations team to ensure the delivery of performant and reliable platforms to our valued clients. Provide expert-level support, including incident/problem diagnosis and resolution escalation to the Customer Support team. Conduct routine checks and triage activities, swiftly … addressing any issues to uphold service standards. Manage event and incident management for our cloud platforms, ensuring seamless operations. Execute planned change requests and maintenance activities on hosted infrastructure, prioritising customer satisfaction. Facilitate customer deployment activities and maintain comprehensive documentation on infrastructure requirements. Offer management … SLAs. Demonstrable expertise in providing technical application-level support and SQL management. Familiarity with enterprise monitoring tools such as System Centre Operations Manager, Azure Application Insights, etc. Strong knowledge of Windows Server administration, troubleshooting, and network traffic analysis. Proficiency in managing, documenting, and optimising multi more »

as required; 6. update the Service Desk Management System to support the provision of performance statistics; 7. be proactive in approach to problem management by identifying multiple instances of incidents, researching possible resolutions in in some cases, undertaking a root cause analysis; 8. record resolution details … possible provide and estimated resolution time; 11. escalate major incidents to Problem Management and contribute to major incident reviews where appropriate; 12. perform a manual closure of resolved incidents, ensuring the customer is satisfied with the resolution before closing the record; 13. … conduct User Satisfaction surveys under the instruction of the Service Desk and Desktop Support Manager; 14. perform Active Directory administration duties; 15. handle fragile components in live environments, replacing live hardware with high degree of precision; 16. create and maintain technical procedures and training documentation more »

As a Cyber Security Compliance Manager (Infosec and DPO) you are the guardian of our organisation's data governance and compliance framework. Your expertise will ensure that our data handling practices are in strict adherence to global data protection regulations and standards. This role is … promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management … Work with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. more »

scheduling to ensure adequate resources, conducting quality reviews, and ensuring compliance with established processes and procedures. in for the Cyber Security Manager when needed. and manage the Security cloud migration process, identifying and addressing gaps from experience. one-on-one performance meetings with team … individual and team development. as the escalation point for security response incidents, both during and outside business hours. the Cyber Security Incident process/procedure and Incident Response Team, conducting war games and incident scenarios to prepare the IT department … risk analysis and assessments, the CIA triad, attack vectors (including social engineering), cryptography, confidentiality issues, and best practices for cyber security incident response (including triage and chain of custody). to proactively identify areas for improvement, share lessons learned, and encourage the same behavior more »

provider, is looking for an Application Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liasing with customers, programmers and database managers. Application Support Analyst - Essential skills … ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to … the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions – status, quality and match to expected requirements Support the Project Manager in customer project more »

is looking for a Junior IT Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liaising with customers, programmers and database managers. Junior IT Support Analyst - Essential … ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to … the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions – status, quality and match to expected requirements Support the Project Manager in customer project more »

Digital Product Support Manager Location: Hybrid (Hemel Hempstead based with a 50% Office/50% Remote working arrangement) Competitive Salary/Bonus/Bens About the Role We are looking for a Digital Product Support Manager to strengthen our Digital Operations team who provide the vital … triage and fix for a range of digital products and services across Haven. As a Digital Product Support Manager, you will be pivotal in safeguarding the integrity of our digital product and technology offerings. You'll lead a dedicated remote-first, multidisciplinary Product Support Team … This role requires a dynamic leader who is adept at managing complex product support scenarios, fostering seamless product adoption, and facilitating rapid incident resolution. Your leadership will directly impact our product management and DevOps practices, driving significant improvements across the board. Your Opportunity Lead and more »

Act as SMEs on fields of expertise, and/or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems … transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of … processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as more »

values Previous motor claims experience would be advantageous however not essential Highly motivated self-starter Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Persuasive, strong, and confident communication skills People Management experience essential About Acorn Insurance: We are … how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered. more »

IT Network Manager Remote (must be willing to travel to office locations when needed) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

IT Network Manager Croydon (will also consider applicants based near Yorkshire or South Wales) £70,000 Are you an experienced IT Network Manager looking for your next challenge? My financial services client has a fantastic opportunity for you to join their established team in a brand … successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incident management, with a strong background in providing third-line support for resolving escalated network issues Proactive problem-solving and more »

vulnerabilities promptly. Documentation: Maintain comprehensive documentation of firewall configurations, policies, procedures, and changes. Ensure documentation is accessible and up-to-date. Incident Response: Support incident response activities related to firewall breaches or anomalies. Conduct root cause analysis and implement corrective measures to prevent … job. Technical Skills: - Extensive knowledge of firewall technologies, including traditional (e.g., Palo Alto, Cisco ASA) and cloud-based solutions (e.g., AWS Firewall Manager, Azure Firewall). - Strong understanding of network protocols, security principles, and best practices. - Proficiency in AlgoSec for firewall policy automation and optimization. … Experience with designing and implementing firewall policies and rules. - Proficiency in network monitoring and management tools. Soft Skills: - Excellent problem-solving and analytical skills. - Strong written and verbal communication skills. - Ability to lead projects and work collaboratively with cross-functional more »

/or leading technical management of large infrastructure deployment projects supporting large-scale enterprise IT environment and the embedded controls within change, incident, and problem management processes working with Agile working practices and tooling and awareness of security, audit, risk more »

Job summary Townside Surgery is a friendly and supportive practice well-organised and high performing. We are looking for a Practice Manager with excellent interpersonal and leadership skills, who is team focussed, compassionate and will foster excellent team working and share our values … excellent care to our list size of 4750 patients and are seeking to recruit an enthusiastic and dedicated full time Practice Manager to join our progressive and hard-working team. Townside is an active member of Bury PCN, and has been enabled to devise … for overseeing the operational management of the practice, CQC compliance, HR, health and safety. The role will be supported by a Deputy Manager, and a Practice team of admin and staff. Our CQC rating is Good Job description Job responsibilities Practice Manager job more »

Cyber Security Manager – Nottingham hybrid - £60,000 - £80,000 + Bonus + Benefits Locke & McCloud are looking for an experienced Cyber security professional to join our client, a dynamic organization with a strong commitment to technological advancement and security. Currently undergoing a strategic change, they are looking … and procedures across the organization to maintain a secure environment. Operations: Oversee day-to-day security operations, including monitoring of security systems, incident response, and investigation of security breaches. Awareness Training: Develop and deliver security awareness training programs to educate employees about cyber security best … compliance with relevant industry regulations and standards (e.g., GDPR, HIPAA, PCI DSS) and lead efforts to maintain certifications and accreditations. Incident Response: Lead the response to security incidents, coordinate with internal teams and external stakeholders, and implement corrective actions to prevent recurrence. Tool more »

our delivery and providing additional services to organisations we work with. We are currently seeking a proactive and analytical Senior IT Manager to lead our Digital Experience Team. In this role, you will be responsible for managing the strategic and operational direction of the End … and enhance the end-user experience by improving Net Promoter Scores (NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed … Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »

the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and … implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager, as required. You will also be involved in project delivery, including but not limited to infrastructure projects, deployments, cloud migrations, as well supporting the … in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills more »