Reigate, England, United Kingdom Hybrid / WFH Options
Jellyfish
and other relevant legislation, including developing templates for data collection, advising on and assisting with data mapping and records of data processing and vendor management reviews. Work with team members in the review of operations and projects and related data processing to ensure compliance with data privacy laws, and … with solutions. Collaborate with the Information Security function(s) to maintain records of all data assets and exports and maintaining a personal data security incidentmanagement plan to ensure remediation of incidents affecting personal data including impact assessments, breach response, complaints, claims or notifications. Respond to and advising more »
a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incidentmanagement tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective more »
Manchester Area, United Kingdom Hybrid / WFH Options
bet365
that operate them. You will work with a wide range of technologies developing solutions, consulting with development teams and working with contemporary observability and incidentmanagement tools to assist the Business. You will be required to make effective decisions to improve the health and maintain the availability and … inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Excellent knowledge of SRE principles, including the creation and management of effective SLI’s and SLO’s for reliability and customer satisfaction. Knowledge of contemporary observability tools, techniques and best practice including Splunk, New more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis, and resolution … and expertise towards consolidation/migration of the voice estate to company standard, and proactively identifying and presenting appropriate improvements. Technical fault finding and incident management. Support IT colleagues with resolving a mixture of 2nd and 3rd line tickets. Provide diagnosis and resolution of voice incidents. Ensure resolutions are … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make more »
Role : Head of IncidentManagement & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of IncidentManagement & Service Operations to … join them during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT … ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incidentmanagement procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of more »
Egham, England, United Kingdom Hybrid / WFH Options
Intersoft
minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … Responsibilities: To Manage and provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK … issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all … their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and more »
Tenable Nessus Vulnerability Management Scanning Engineer GlobalLogic have a new role for an Vulnerability Management Scanning Enginee r with Tenable Nessus expertise. This role is working INSIDE IR35 for an initial 6 months and will be a Hybrid working pattern, 2 days per week onsite at either Cheshire … or Glasgow offices. Any Banking or financial services experience would be an advantage. The core skill is Tenable Nessus Vulnerability Management, and we are looking for someone who can be responsible for maintaining the Tenable product suite and ensure meeting scanning coverage across the organisation .The ideal candidatehas the … following skills and expertise: years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues years of experience with performing systems administration in Windows, Linux, VMware environments, including performing troubleshooting, installation or configuration, monitoring system performance or availability more »
Staines-Upon-Thames, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
an urgent Service Delivery Manager position on a Permanent basis. This is ideal for someone who has an understanding of the change and release management process. You’ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented … and with a salary of up to £50,000 depending on experience. Key Skills and Responsibilities Good understanding of Agile and ITL Experience with incidentmanagement, change/release management and problem management Working with tools such as Jira Service Desk, Service Now highly desired Problem more »
Gloucester, England, United Kingdom Hybrid / WFH Options
Cyber Security Jobsite
produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate more »
City of London, England, United Kingdom Hybrid / WFH Options
Cyber Security Jobsite
produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate more »
Hinckley, England, United Kingdom Hybrid / WFH Options
DP World
Commvault, Veeam, and Zerto for replication and disaster recovery purposes in Tier 4 datacenter environments. Participate in an on-call Rota, providing remote support, incidentmanagement, and problem resolution following ITIL processes. Oversee the installation, configuration, and maintenance of servers, both physical and virtual, to support various applications more »
Swindon, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »
Nuneaton, England, United Kingdom Hybrid / WFH Options
Maxwell Bond
from you: Hands on experience (recent) on both on-premise and Azure data centres Experience managing and leading Infrastructure teams Handle change, problem and incidentmanagement Must have a ‘security first’ approach to all systems Data centre experience – absolutely essential Line management duties; 1-2-1 reviews more »
suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incidentmanagement and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes, where the Senior Infrastructure Manager more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Sanderson Recruitment Plc
involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incidentmanagement processes and playbooks. Collaborating with third-party led security tests, assessments and audits... more »
service availability, able to define, implement and improve business performance SLO’s. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incidentmanagement, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL IncidentManagement Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major IncidentManagement and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »
South West London, London, United Kingdom Hybrid / WFH Options
Espire Infolabs Limited
Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »
Potters Bar, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Canada Life Group (UK) Ltd (The)
ownership of the development and coordination of technology risk and information security operations activities. The OCIO team is also accountable for coordinating Business Continuity Management, Emergency Response, IncidentManagement, and technology resilience processes and standards framework. The second line team has been realigned in terms of accountabilities … European business segment that reflects and supports the current and future needs of the organisation. This will involve significant senior level engagement and stakeholder management across multiple functions and lines of business in Europe and with Lifeco (in Canada). More specific responsibilities will include Leadership: Develop and communicate … of a comprehensive resilience strategy. Foster relationships internally and externally to understand market trends. Provide strategic advice and build partnerships across multiple groups. Resiliency Management and Executive Engagement: Challenge and advise on policies and standards for resilience management. Report on resilience status and escalate concerns as needed. Conduct deep more »
Warwick, Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
MSX International Limited
Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD … Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incidentmanagement, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client; work hand in hand more »
level to manage a complex range of cyber risks impacting the business. T You will act as the SME for IT cyber security risk management across a large multi site global organisation as part of their internal cyber function. Key Responsibilities and Accountabilities Lead cyber security risk management activities Lead the implementation and improvement of policies Incidentmanagement responsibilities Stakeholder management for internal and external entities Mange the implementation of security requirements within a portfolio of IT change projects and act as a cyber risk SME within change delivery, managing risks associated with delivery … and the integration of new processes or tools into business operations. Develop and deploy risk management strategies Threat hunting Desirable Skills & Experience for Cyber Security Risk Manager Experience within a cyber security operating model aligned with ISO27001 or NIST-CSF frameworks. Experience working in a cyber regulated or high more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Systems Engineering and Assessment Limited
protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us. You will have management of SEAs Intelligent Transport Systems Support Service Portfolio. This will include the organisation and management of reactive and contractual services. In this role … you will be responsible for the commercial, customer and service management for our ROADflow Support Service leading a service support team which includes a Service Desk and Implementation Engineers. You will coordinate with the wider Development and Delivery Teams, taking responsible for task management within our matrix organisation. … program of excellent, value added service. Responsibility for the Program and Performance of the ITS support service including the service budget, individual service contracts, IncidentManagement and Continual Improvement. Ensuring our customers receive an excellent service culminating in high availability of assets through both reactive and proactive support more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Raytheon
including IPSA, FSC and IVCO and in line with Raytheon policies, strategy, applicable contractual commitments, legal requirements and industry good practice. Ensuring personnel security management compliance for employees and contractors including correct vetting procedures and the security management of visitors and contractors to meet HMG, UKSV and IPSA … and threat assessments including regular practical exercises to assure effectiveness of measures to meet FSC and IPSA requirements, proactively managing threat detection and vulnerability management and driving the required remediation. Creation and maintenance of security culture in line with UK Government Security requirements providing regular reports and critical metrics … that demonstrate the compliance and effectiveness of security operations. Implementation and management of an effective Raytheon UK incidentmanagement system, developing strong internal and external relationships to promote the early identification and resolution of incidents and lead on any associated investigations. Implementation and management of the more »