76 to 100 of 131 Permanent Incident Management Jobs with Remote Work Options

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

SIEM/Incident SME (Active DV Clearance) ELK (Elastic, Logstash, Kibana) Tanium MITRE ATT&CK Cyber Kill Chain Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton Duration: 6 months We are Global IT Recruitment specialist that provides support … including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

and allow them to offer the best service possible. This is a senior role, so plenty of experience within SecOps is vital, especially within incident response and engaging with the wider business. This role will also see you have direct reports, so experience in a little leadership or mentoring … to further enhance capabilities Experience with malware analysis is essential as you will play a senior role in managing this process. Having ownership over incident management and ensuring incidents are closed out in a timely manner or escalated effectively. Risk analysis across multiple teams and technologies is also … great internal security role, working with a reputable organisation and a talented team. If you have the right experience and are comfortable with your incident response skills then please do go ahead and apply now. more »

National Security consultancy on a permanent basis! You will be working within a secure military environment with other skilled engineers. This will primarily involve incident management on the clients' live system, on FAS App incidents that have been escalated from level 1/2 resources that are often more »

/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incident management, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »

network changes that could affect other business functions, whilst working with experienced team members. Providing professional and helpful assistance to end users. Supporting the incident management process, encompassing everything from minor incidents to critical website related issues. By applying to us you are agreeing to share your Personal more »

Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike … and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership … with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets passed on to downstream resolver groups are documented appropriately. Contribute to and facilitate more »

IO Associates is looking for an Applications 3rd Line Engineer to maintain and support a complex secure solution. This role primarily involves incident management and resolution for the clients' live systems, dealing with issues escalated from 2nd line support in remote environments. You will also be responsible for … infrastructure development and testing. Implement upgrades, patches, and new software solutions. Take ownership of problems and deliver effective solutions. Skills and Experience: SharePoint: Server management, permissions, application integration VMware Horizon VDIs vSphere Virtualization Group Policy Management Skype Server File Share and NTFS Permissions NGINX Hyper V Exchange more »

support and manage incidents as they arise. Act as the single point of contact for all EV charging issues. Manage support tickets through the incident management process. Resolve issues remotely or escalate to 3rd Line Support when necessary. This role requires working 12-hour shifts on a rotating more »

high level API architecture. Key responsibilities: Design, validate and deliver APIs. Ensure best practices and industry standards are followed. Using REST principles. Issue and incident management. Maintain documentation for deliverables. Participate in agile meetings. Required skills: Multiple years of professional Api Design. Multiple years experience with Swagger Hub, Postman more »

Operations. The Team The three Egress security teams report to the Chief Information Security Officer (CISO), these are: Security Operations – the day-to-day management of operational processes and incidents Cyber Security – defining security best practice of technologies and internal pentesting Compliance & Risk – managing accreditations, auditing, and risk management … scope of pentests and manage the process with engineering. Once issues are identified SecOps work closely with operations and engineering teams to resolve them. Incident management. The team manage our security incident response activities, investigating alerts using tools such as Azure Sentinel. SecOps will coordinate the incident … teams and engage with key stakeholders for updates. As the team works office hours, engaging a managed SOC provider who cover 24/7 incident management. Beyond close daily collaboration with other security teams, SecOps engages with all teams across the business at every level. In this role you more »

Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance forSAP operations Perform … detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »

role will involve supporting the onsite tech bar and deskside services as well as remote appointments covering: Windows operating system – all related issues AD Management Management for laptops/desktops and mobile devices Office 365/2019 – all related issues related issues (Standard & Non-Standard) and nonstandard HW … memory, hard drives with network fault troubleshooting with network printer installs and configuration with remote tools to control end user devices understanding of ITIL incident management to work independently (but still part of a larger team) Desirable skills/qualifications: or current SC security clearance desirable license with more »

SQL Database, and SAP MAX Database. Assess and enhance operational quality within the SAP Basis area. Engage in effective error trend analysis and problem management to improve system reliability. Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Other duties not limited more »

pertains to middleware. Participation in establishing and test disaster recovery policies and procedures across all Middleware environments. Ensure adherence to applicable Change and Release Management processes. Develop technical documentation and procedure on monitoring, performance. Lead problem determination on system errors or malfunctions and works with the application team/… may affect decisions on systems building or enhancements Role Requirements: ITIL Foundation-level knowledge. Experience in the following security domain areas; Vulnerability Assessment and Management, Security Risk and Compliance, Cloud Security Architecture, Application Security, Security Operations Centre and Investigations, Incident Management and Security Engineering. Good understanding and … skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individuals. Time management and organisational skills to manage a variety of tasks, prioritise workload and meet deadlines. Excellent attention to detail, analytical skills and an ability to more »

Collaborate with the IT Operations team to ensure the delivery of performant and reliable platforms to our valued clients. Provide expert-level support, including incident/problem diagnosis and resolution escalation to the Customer Support team. Conduct routine checks and triage activities, swiftly addressing any issues to uphold service … standards. Manage event and incident management for our cloud platforms, ensuring seamless operations. Execute planned change requests and maintenance activities on hosted infrastructure, prioritising customer satisfaction. Facilitate customer deployment activities and maintain comprehensive documentation on infrastructure requirements. Offer management and support for on-premises/dedicated clients more »

Maintaining Certification requirements o Monitoring Cyber related threats and act to address the risk o Conduct and maintain supplier audit assessments o Own the Incident management system o Updating and maintain procedures/procedure training and compliance o Conduct Phishing simulations and other cyber related training exercises o … Tools o Maintain the company risk register relating to Information Security and Data Protection o Maintain the Business Continuity Plan o Conduct Disaster and incident simulation exercises o Review and action any identified issues from vulnerability scans or Penetration tests o Work with external Red/Purple/Blue … attacks and similar external attempts to compromise company activities Compliance:o Generate monthly compliance and activity reports and other reports as required by senior management o Internal Audit: Reviewing Financial System compliance activities Performing Internal Information Security Audits Performing Internal Data Protection Auditso External audit: Be the key contact more »

address potential vulnerabilities and risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct root cause analysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly … and infrastructure-as-code (IaC) tools. - Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of … with Company Policies and Security Infrastructure - Familiarity with AWS Security Best Practices and the business Setup - Integration into DevOps Workflow Within 3 months: - Security Incident Handling and Remediation - Security Automation and Tooling - Security Compliance and Auditing - Collaboration with Development Teams Within 6 months: - Threat Modelling and Risk Assessment - Continuous more »

provides many technological opportunities within their business. Providing support for all network-related incidents and projects (3rd line) Providing consultancy to teams Knowledge sharing Incident management This role will be heavily focussed on BAU work Required Skills and Experience: A history of working in Low Latency Environments Experience more »

a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective more »

Our client is a remote-first company with team members across the globe! Offering a SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The … understand the performance of applications.. Educate the rest of engineering about best practices for writing performant code and troubleshoot problematic areas Develop and refine incident management protocols. Lead efforts to troubleshoot and resolve high-impact issues, minimizing downtime and preventing future occurrences. Work closely with other engineering teams more »