1 to 25 of 346 Permanent Incident Management Jobs

ensuring the protection of our systems and data against cyber threats. The Cyber Resilience Manager supports the Head BISO in all aspects of risk management and assurance, providing a leading role in the Customer Business’s cyber security function program to reduce risk, achieve compliance, and deliver a cyber … you’ll be doingThe Cyber Risk & Resiliency Manager will provide expert guidance on modern applications, application redundancy arrangements, and application resiliency, enhancing security risk management, security controls, and compliance requirements. You’ll lead the development and maintenance of our Risk and Resiliency Strategy, delivering a program of resiliency improvements … applications adopt best practices and provide best value Risk and Resiliency solutions.Other aspects of the role include carrying out independent reporting of organisational risk, management of internal and external dependencies, budgets of up to 2m per annum and management of 3rd party vendors at a senior level.You’ll more »

also supporting implementation of the National Patient Safety Strategy; Implementing and managing the organisational audit framework, providing oversight of patient safety alerts; Lead on Incident management, closure and lessons learnt, analysis of incident themes and trends also finding innovative ways to learn from incidents; Reviewing safety information … on cross-Group IG governance meetings; Liaising with the Group Data Protection Officer (DPO) and information governance lead; Handling statutory and regulatory notification and management (CQC and HSE); Liaising with colleagues across the organisation to ensure high-quality patient care; Coordinating efforts to enhance patient care; Experience: Extensive experience more »

Risk Directorate OverviewThe Bank operates a three lines of defence model for the management of risk. Enterprise Risk and Resilience Division sits within the Risk Directorate, the ‘second line of defence’ in the Bank’s Risk Framework. Risk Directorate is led by the Executive Director for Risk, who reports … that are resilient to shocks, with an ability to respond to recovery quickly and effectively; andthe development and implementation of the Bank’s Risk Management Framework, risk management systems and tools.The division comprises four teams: Operational Risk and Resilience Team; Framework, Systems and Analytics Team; RTGS Second Line … and validate critical metrics and key risk indicators to ensure they are appropriately described, and trends explained with action plans included where necessary.Participate in incident management, specifically supporting post-incident reviews for technology and security related incidents to identify root cause and remediations.Coordinate risk reporting on a more »

are changing our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading … IT services, and the continuous improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery … including event, incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and more »

our applications and infrastructure, contributing to the growth and success of our business.As a member of our team, you'll be involved in the management of all our business-facing IT systems, overseeing application upgrades, spearheading vulnerability remediation efforts, and developing leading edge automation and observability tools. Your expertise … effectiveness of our technology solutions. Acting as a liaison for the line of business, you'll provide valuable support for daily inquiries, problem and incident management, and project delivery. Additionally, you'll collaborate with peers to recommend solutions for technical issues and drive automation initiatives to enhance platform … capabilities spans multiple technology disciplines and strategic innovations. CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.Join us at Wells Fargo, where you'll have the opportunity to more »

Data & Analytics Re. In this critical position, you'll be at the forefront of ensuring the smooth operation of our data infrastructure by overseeing incident resolution and data quality management. Your primary focus will be on leading the L2 operations team, driving continuous improvement initiatives, and collaborating closely with … areas for improvement, and opportunities for optimization.Stay Updated on Industry Trends: Stay abreast of industry trends, best practices, and emerging technologies related to data management, quality assurance, and operational excellence. Continuously seek opportunities to enhance skills and knowledge to drive innovation and excellence.About youThe ideal candidate will possess extensive … leading Reinsurance company.Your experienceMinimum of 7 years of experience in data operations or a related field.Proven track record in managing operational teams and driving incident resolution in data feed and load environments.Strong leadership skills with the ability to mentor and guide a team effectively.Experience in incident management more »

complex problems and major incidents.Experience in design, build and support of campus and data centre network architectures.An understanding of ITIL processes, including change and incident managementDesirable:Experience of telephony technologies including SIP, dialer, SBC etc.TOGAF architecture frameworkAzure experience, including design best practice and networking principles, configuration, and support.What happens more »

of our Critical National Infrastructure systems. The ideal candidate will combine technical expertise and ability to work on engineering tasks, with strong leadership and management skills to guide and work alongside a team of talented engineers in delivering world-class infrastructure solutionsAbout you and your experience Proven experience in … a Site Reliability Engineering related role with at least 3 years in a leadership or management capacity. Note that we consider experience in DevOps or Platform Engineering roles to be as relevant as SRE experience. Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP) and container orchestration tools (e.g. … Prometheus, Grafana, ELK stack). Excellent leadership and interpersonal skills, with a track record of building and developing high-performing engineering teams. Experience in incident management and a strong understanding of reliability best practices. Strong communication skills with the ability to convey complex technical concepts to both technical more »

that we need ever stronger protections and more resilient infrastructure.Purpose:Reporting to the RTGS Service Owner, The Service Operations Manager is a senior technical management role with accountability for the operation of all RTGS services in a complex technical environment. The Service Operations Manager is responsible for driving overall … RTGS service with a focus on quality and improvement of the new payments platform. You will have the ability and experience to lead senior management forums, operating with appropriate gravitas and impact. You will need to be flexible to meet different demands from both business and technology stakeholders. You … handling relationships with business and IT contacts and influencing others to achieve positive outcomes.You must hold a strong understanding of modern software delivery and management principles to contribute to the performance and governance of the RTGS System team. During any disruption to the service, you will represent the RTGS more »

capabilities spans multiple technology disciplines and strategic innovations. CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.Join us at Wells Fargo, where you'll be part of a … solid understanding of technical process controls or standardsAct independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooksLiaise with functional or operational managers to understand their current and future information needs and … availability by automating platform activities to lower human intervention time on related tasksReview and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availabilityFacilitate discussions on preventative action, root cause analysis and resolutions with service managementCollaborate and more »

face a challenging cyber threat and look to us to help them understand and respond to that threat.This is a hands-on and operational management role with opportunities to grow into service line leadership. The successful candidate is expected to manage a broad range of cyber-security incidents as … well as perform digital forensics (disk, volatile memory, network packets, logfiles) and help advance KPMG’s incident response processes and methodologies. In this role we are looking for a person who can demonstrate strong technical background, significant experience in incident response and digital forensics and is looking to … grow into an incident response leadership role as part of a growing team. You will be expected to lead a number of incident response case managers and practitioners, as well as have the opportunity to work with, and learn from, the service leadership as part of your continuous more »

and maintain standard operating procedures and response plans. Your team will coordinate and execute purple team exercises with the USDS red team to practice incident response processes and hone procedures. Finally, your team will be responsible for data collection and analysis of cyber threat investigation data.Tasks and Responsibilities:- Develop … to ensure that log sources meet analyst needs and that sensors and collection devices are placed strategically throughout the environment- Work with Crisis and Incident Management to enable procedures and execute them when necessary- Work with Human Resources and Recruiting to build a staffing and development plan to … attract, develop, and retain world-class talent at all levels- Synthesize technical details of critical incidents to executive management and provide immediate containment and eradication recommendationsQualificationsMinimum QualificationsEducation: - Bachelor's degree or industry-equivalent work experience in Computer Science, Information Security, Computer Engineering, or a related discipline- CISSP, GCIA, GCIH more »

and analytics needs and to ensure the team is delivering solutions that meet those needs.Lead the D&A Support team and Platform team, including Incident Management, Capacity Management, Technical strategyDrive self-service model for the businessHandle the overall resource allocation and prioritisation of the delivery team across … data privacy and security regulations, and that all data is handled in a safe and responsible manner.Responsible for working in accordance with the Risk Management Framework, and compliance with the Aon UK and corporate policies, including participation in the management of risks (including completion of required training) that … data and analytics and be able to evaluate their potential impact on the organisation.Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level … ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and development in a large team • A passion to deliver excellent service with service level management and experience • Previous people management experience … customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs more »

Service Delivery Manager - ITIL Permanent Must be able to obtain SC Clearance Bristol - Hybrid working Contribute to the Incident Management, Service Request, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Take ownership of major incidents to … ensure coordination of resolving parties, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Drive continuous service improvement within the account. Set an example of what great Service Delivery Management looks like, ensuring … and attention to detail is embedded throughout our work. Make timely decisions, communicate them clearly and action them swiftly. Provide a focus for SLA management and customer satisfaction across the account. Report performance metrics on a monthly basis to Senior Management within the account. Flexible working - We are more »

an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer directly The role will primarily involve incident management escalated from 2nd line team and you will be responsible for resolving these on the customer’s live systems The 3rd Line … for maintaining a complex secure solution Additional responsibilities will include delivering infrastructure development and testing of upgrades, patches and new software solutions. SharePoint – Server management, SharePoint permissions, SharePoint Application integration Strong PowerShell and other scripting experience As many of the following as possible: VMWare Horizon View VDI, VSphere virtualization … Group Policy management, Microsoft SKYPE server, File Share and NTFS permissions, NGINX, Microsoft Server 2012\2016 Hyper-V, Exchange 2013/2016 This is an urgent requirement; please apply as soon as possible if you would like to be considered. Please apply via this site in the first instance more »

Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. Senior more »

Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management system Experience of Cisco Maintenance an advantage Benefits Bonus scheme Private Medical Life assurance Income protection + much more more »

across the Group. Working with the Information Security function to maintain records of all data assets and exports, while supporting with a data security incident management plan ensuring the timely remediation of incidents including impact assessments, security breach response, complaints, claims or notifications, and responding to subject access … worldwide data protection legislation. Good interpersonal skills with the ability to interact with people at all levels within the organisation. Effective change and project management skills, with great time management skills and the ability to handle multiple deadlines prioritising as necessary. Excellent written and presentation skills. Detail orientated more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

IT Incident Manager - London - £70,000 - £80,000 Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. They are looking for a new addition to their IT Incident Management team who has relevant experience and is looking to join a growing team and to Own, manage and run the Incident Management processes within Technology This position will require the following: Good experience Incident Management preferably from a similar technical environment. Experience working with a more »

time to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the … SME on the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant … processes following Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing more »

a Service Desk Specialist role (24*7 environment) which involves end user support on Service Desk escalated tickets. It also includes handling user access management tasks (Onboarding/Offboarding/Distribution List/Shared mailbox etc.) in Active Directory and Exchange/O365 environments. Responsibilities: Troubleshoot Service Desk escalated … issues. Handle User Access Management tasks Use the Ticketing system to document and manage incidents and work requests and their respective resolutions and circumvention's. Assign work orders/incidents to appropriate support teams (2nd & 3rd level) and follow up until closure. Coordinate and manage relationships with vendors and … network problem resolution. Additionally, work closely with peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with Incident Management support staff to obtain technical knowledge and to permanently solve problems. Perform effectively as project team member as required for help desk more »

of appropriate SLAs in place to support any new services introduced Your Profile What we’re looking for: ITIL certification or relevant equivalent service management experience Solid experience and understanding of how IT service agreements work Agile Methodology e.g. DevOps, Scrum Good understanding of service and incident management more »