The Healthcare Management Trust currently have an exciting opportunity for a IT Service Desk Technician to join our team to help us move forward on the next phase of our growth journey. The role will be full time, based in our Swansea office with some travel to HMT sites … incidents are logged and managed appropriately. Administrative tasks in support of the service are also performed. The post holder is responsible for conducting the IncidentManagement, Request Fulfilment and Configuration Management processes to mandated policy and procedures. About HMT The Healthcare Management Trust (HMT) is a more »
pathways and access to further education. Key Duties To act as the Medication Safety Officer (MSO) for The London Clinic To oversee Clinical audit Incidentmanagement (day to day immediate response) Incident investigations (e.g. RCA) Taking the lead for pharmacy at the medicines safety group as well … committee structure including; operational handover meetings, Incidents and Practice Review Group (IPRG), Quality Review Group (QRG), governance basics, ward managers etc. Quality improvement Policy management Clinical effectiveness (NICE reviews against our policy, safety update, accreditations, CQC etc.) Risk management, clinical and non-clinical (risk register, H&S risk more »
Swindon, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »
the managed SOC and associated vendor relationships, as well as the vulnerability, penetration, and application security testing. We are looking for: Proven experience with incidentmanagement and the ability to lead on this Experience leading and managing a team Prior experience managing a 3rd party It would be more »
Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an IncidentManagement system Experience of Cisco Maintenance an advantage IT Support Analyst - Guildford - Permanent - £35,000 - Onsite 5 days per week more »
industry leading digital systems. In this role you will be part of our client’s digital infrastructure team, responsible for the design, build, and management of an extensive hybrid datacentre environment. This will feature an array of computer and storage platforms deployed across multiple on-premises datacentres, as well … storage platforms in the datacentre Installation, configuration and upgrading of Windows Server operating systems Using VMWare to manage server deployments Deploying and automating patch management across the server estate Managing and updating Active Directory, DNS/DHCP services Monitoring system performance and taking corrective actions Managing the backup and … recovery of servers and data Third line support duties including incidentmanagement Benefits: Discretionary bonus scheme Private healthcare Employee discounts and retail offers If this role is of interest, please apply or send your CV to jryder@headresourcing.com for a confidential chat to find out more. more »
include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. You will be responsible … maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management REQUIRED SKILLS • An excellent command of the English language (both spoken and written) • A team player with a desire for continuous improvement and able … to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incidentmanagement and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL more »
Nuneaton, England, United Kingdom Hybrid / WFH Options
Maxwell Bond
from you: Hands on experience (recent) on both on-premise and Azure data centres Experience managing and leading Infrastructure teams Handle change, problem and incidentmanagement Must have a ‘security first’ approach to all systems Data centre experience – absolutely essential Line management duties; 1-2-1 reviews more »
Provide high quality and expert financial systems support to our global user community Manage 3E support calls in a timely manner using the agreed incidentmanagement processes and systems Recording, monitoring and escalation of software bugs and issues Manage user expectations in a professional and customer orientated manner … and coordination of system setups and security Actively engage in projects being undertaken to improve finance systems Experience of Elite 3E finance and practice management system (or similar) is necessary. Willingness to learn new systems and underlying technologies (e.g. SQL and reporting concepts) to problem solve. Finance Systems Analyst more »
suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incidentmanagement and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes, where the Senior Infrastructure Manager more »
there is a requirement for a dedicated and focussed IT Service Request Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support and guidance to the team of engineers in resolution of incidents - circa. 7 Support Engineers To be … considered for the role you must have experience in: Managing an internal team following ITIL principles. You'll be highly experienced in IncidentManagement, Change and Problem Resolution, Process Change and Service Strategy and Design Ensuring that the 1st Line Support Team respond to requests maintaining clients' systems … to an agreed level Responsible for proactive and reactive support activities. Experience supporting customer set-up projects would be highly desirable Regular incident team reporting to drive improvement with 1st Line Support team and other team members Coaching and mentoring of ticket handling Dealing with priority one incidents and more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Sanderson Recruitment Plc
involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incidentmanagement processes and playbooks. Collaborating with third-party led security tests, assessments and audits... more »
the UK. They work with their customers to enable them to unlock the full potential of cloud, datacenter and digital workspace technologies. Key Responsibilities: Management (operational and compliance) and delivery of hardware (underlay) that provides the platform utilized to deploy software define networks and segmentation. 3 platform instances globally … exposure to Software Defined Networks (SDN) and general Network Function Virtualisation (NFV) Awareness of Cloud technologies, including AWS, GCP and Azure Operational support and incidentmanagement would be beneficial but not essential Interested, intrigued or want to find out more? Apply today so that we can start a more »
and or processes that are leading to an increase in incidents and highlighting new and emerging trends to make recommendations that support an efficient IncidentManagement experience. Benefits include: Competitive salary Additional bonus 25 days holiday (plus option to buy/sell 5 days) Excellent Training Career progression more »
service availability, able to define, implement and improve business performance SLO’s. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incidentmanagement, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »
Bridgewater, New Jersey, United States Hybrid / WFH Options
Brother USA
the cloud, leveraging Agile methods, aligning and communicating across all cross functional stakeholders on HRIS priorities and issues, driving continuous improvement and managing the IncidentManagement process. WHAT YOU'LL DO Product Strategy Conduct market research, competitive analysis, and user feedback sessions to identify opportunities for product improvement … value and experience for the end users. Develop the annual roadmap and budget for the HRIS area and manages costs against approved budget Product Management Oversee backlog of requests and prioritizes with necessary IT and business stakeholders Manage end to end lifecycle of the data and reporting technology products … members, empowering them to achieve their full potential Promote diversity, equity, and inclusion within the team, creating a supportive and inclusive work environment Vendor Management Manage and optimize the governance structure in place to oversee all vendor delivery and services Provide metric-based scorecard to ensure resources are optimized more »
Core systems delivering services to business units and customers. Performs maintenance tasks, user enrollment in systems, etc. Analyze events and take actions to mitigate incident impact immediately. When needed determine the next level of support and engage via RRT calls. Direct participants in corrective action. Assists on Change Management … external entities information on system availability, performance, and impact. Sends alert communications within the CSMP guidelines to BT and Business management. Creates timelines post incident/change activities. Produces Ready for Business and End of Day reporting. Performs maintenance tasks, user enrollment in systems, etc. Provides guidance to Novice … Specialists. Use SME knowledge in IncidentManagement policy and procedures. Participates in planning activities for future work such as change events. Authors and reviews SOP's and system documentation, procedures as required. Minimum Qualifications At a minimum, here's what we need from you: Associates Degree in Computer more »
Core systems delivering services to business units and customers. Performs maintenance tasks, user enrollment in systems, etc. Analyze events and take actions to mitigate incident impact immediately. When needed determine the next level of support and engage via RRT calls. Direct participants in corrective action. Assists on Change Management … external entities information on system availability, performance, and impact. Sends alert communications within the CSMP guidelines to BT and Business management. Creates timelines post incident/change activities. Produces Ready for Business and End of Day reporting. Performs maintenance tasks, user enrollment in systems, etc. Provides guidance to Novice … Specialists. Use SME knowledge in IncidentManagement policy and procedures. Participates in planning activities for future work such as change events. Authors and reviews SOP's and system documentation, procedures as required. Minimum Qualifications At a minimum, here's what we need from you: Associates Degree in Computer more »
Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Problem/Incidentmanagement experience Responsibilities Analyze and report upon Production capacity CI opportunities. Analyze and report upon Production critical-path processing CI opportunities. Stand-up more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Guarding UK
visitors, tenants, and assets. You will lead a dedicated friendly team, fostering a culture of excellence and continuous improvement in security service delivery. People Management: Leadership: Inspire and lead a diverse security team, ensuring high morale and performance. Training & Development: Conduct thorough inductions, site-specific training, and regular performance … appraisals. Promote ongoing professional development. Operational Management: Coordinate employee holidays, manage sickness absences, and resolve payroll queries efficiently. Equipment Management: Ensure all personnel are properly equipped with uniforms and necessary tools. Security Operations: Policy Development: Develop and implement comprehensive security policies and procedures tailored to the shopping centres … needs. Resource Management: Efficiently schedule and deploy security personnel, monitor CCTV systems, and conduct regular patrols. Crisis Coordination: Work closely with local law enforcement and emergency responders to manage security incidents and emergencies effectively. Risk Management: Risk Assessments: Conduct regular risk assessments to identify vulnerabilities and implement mitigation more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL IncidentManagement Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »
Barnsley, South Yorkshire, Yorkshire, United Kingdom
Ancala Water Services (Defence) Limited
be thrilled to hear from you. What Youll Be Doing: Leading a team as a front-line resource with responsibility for day-to-day management, monthly 1:1s and performance reviews Lead a culture of health and safety behaviour and contribute to our health and safety culture Managing key … key customers Supporting and developing your team staff through a fair and encouraging culture to ensure SLAs are met or exceeded Assessing and supporting incidentmanagement to maintain H&S standards and contribute to timely and positive resolutions Managing all reactive, pre-planned and ad-hoc work allocation … and reliable water supply for customers What Youll Bring: Experience of working collaboratively and cross-functionally to drive performance to meet targets Successful line management experience through inclusive and supportive leadership A high degree of IT Literacy to enable MS Office usage, as well as bespoke IT software packages more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major IncidentManagement and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »
the start and end of each of your shift to ensure all matters of concern are passed on for the purposes of service and incidentmanagement Writing complete and accurate handover/incident reports and taking appropriate action as required on all reports passed to you at more »
South West London, London, United Kingdom Hybrid / WFH Options
Espire Infolabs Limited
Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »