76 to 100 of 320 Permanent Incident Management Jobs

offering second and third line support. Create and deploy PowerShell scripts providing a range of business functions. Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between... more »

Legal experience • CIPP/E certified. • Certifications in data privacy, legal, compliance information risk or information technology • BCS qualification in Data Protection • Data breach incident management more »

contract basis. We are looking for a 3rd line Core Application Support Engineer to maintain a complex secure solution. The role will primarily involve incident management on our clients' live system, on incidents that have been escalated from 2nd line resources that are often remotely based environments. Additional … for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Mandatory Skills: * SharePoint - Server management, SharePoint permissions, SharePoint Application integration * VMWare Horizon VDIs * VSphere virtualization * Group Policy management * SKYPE server * File Share and NTFS permissions * NGINX * Hyper V more »

and other relevant legislation, including developing templates for data collection, advising on and assisting with data mapping and records of data processing and vendor management reviews. Work with team members in the review of operations and projects and related data processing to ensure compliance with data privacy laws, and … with solutions. Collaborate with the Information Security function(s) to maintain records of all data assets and exports and maintaining a personal data security incident management plan to ensure remediation of incidents affecting personal data including impact assessments, breach response, complaints, claims or notifications. Respond to and advising more »

a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective more »

that operate them. You will work with a wide range of technologies developing solutions, consulting with development teams and working with contemporary observability and incident management tools to assist the Business. You will be required to make effective decisions to improve the health and maintain the availability and … inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Excellent knowledge of SRE principles, including the creation and management of effective SLI’s and SLO’s for reliability and customer satisfaction. Knowledge of contemporary observability tools, techniques and best practice including Splunk, New more »

On site installation support, working with senior IT staff on new installations and break fix to onsite equipment including networking, servers and cloud platforms. Incident Management, working with senior IT staff on critical incidents and outages. Troubleshooting hardware and software issues and escalating or remediating as required. About more »

lead the security operations efforts and contribute to the enhancement of the security posture. Key Responsibilities: Hands-on technical involvement in security operations. Line management of a dedicated team member. Implementation and management of security measures across both on-premises and Azure environments. Utilisation of security engineering principles … implement effective security solutions. Proficiency in system networking and secure protocols. Working with a mixture of Microsoft technologies. Experience in infrastructure or DevOps environments. Management of cyber incidents and response procedures. Possession of OSP certification or equivalent. Familiarity with DevOps practices including Infrastructure as Code (IaC), Continuous Integration/… communication skills. Ability to work collaboratively within a team environment. Strong problem-solving abilities and attention to detail. Proactive approach to security issues and incident management. Ability to adapt to evolving technologies and security threats. If you are passionate about security, possess the necessary skills and experience, and are more »

development team. Skills Required: Bachelor's degree in Computer Science, Information Technology, or related field. Minimum 4 years of experience in operations or infrastructure management within the FinTech industry, preferably with exposure to FX trading platforms. Proficiency in FIX protocol implementation within financial markets. Strong understanding of technical infrastructure … components, network protocols, and trading environments. Experience with operating systems and scripting languages (e.g., Python). Familiarity with monitoring and alerting tools for incident management. Excellent problem-solving skills and ability to work effectively under pressure in a dynamic startup environment. more »

will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis, and resolution … and expertise towards consolidation/migration of the voice estate to company standard, and proactively identifying and presenting appropriate improvements. Technical fault finding and incident management. Support IT colleagues with resolving a mixture of 2nd and 3rd line tickets. Provide diagnosis and resolution of voice incidents. Ensure resolutions are … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make more »

a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service … Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating … future reference. Continual service improvement ensuring that repeat tickets are escalated and that documentation/self-help is in place where possible. Instigate major incident management for all P1 and P2 tickets by working with the service delivery management team. Addressing and managing any internal or external more »

Data Governance and broader IT Security compliance knowledge? Have experience of taking responsibility for information or data security as an officer or at a management level? Want to join a global leader in Healthcare? If so we could have the job for you Role - Information Governance Manager aka Data … Private Health, 25 Days rising to 30 on service The role As the Information Governance Manager, you will be responsible for data protection, risk management, records management, and the development and implementation of related policies and training. Your role is critical in mitigating risks to our data and … Develop and implement company-wide policies and procedures for information governance and data protection, ensuring they comply with legislative changes and national mandates. Risk Management: Conduct risk assessments, develop action plans to address findings, and ensure proper asset and records management. Incident Management: Lead governance and incident more »

centralizing all configuration information, leaders can better understand critical CIs and their relationships. CMDBs are important in impact analysis, root cause analysis, legal compliance, incident management, and change management. Ideally holding a degree in computer science, with focus on processes and data. Data analysis, Data processing, Creating reports more »

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and … and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … vendors that are integrated in the organizations overall business strategy and increase revenue and profits Working with leadership teams, including facilitating board and senior management cybersecurity awareness workshops Embedding product security and DevSecOps practices into the software development lifecycles, system designs, and IT architectures Utilizing cyber risk quantification to more »

Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and implementation of documented Processes and Procedures. You will also be responsible … issues are followed up on and fixed within SLAs. S you will have the following skills/;- knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management. Developing and delivering service improvements Proven experience of service management & application support knowledge of service … recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools. Hands-on experience as Service Delivery lead/manager Extensive problem-solving and debugging skills. Experience in providing services to agreed SLAs Experienced in Problem and Incident Management more »

resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore … services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching … for the role of Head of Product/Application Support , you will possess the following skills, experiences and qualifications: Proven experience in product support management, preferably within the logistics and transport industry. Strong technical background and familiarity with logistics and transport systems, databases, and software development life cycle. Excellent more »

minimising losses from failed internal processes, inadequate controls, and emerging risks. Who you are • Experienced risk professional and have worked in 1st line risk management (desirable but not essential) • Relevant regulatory/prudential regulatory experience in financial services • Have experience in Risk & Control Assessments, Audit Management, Regulatory Compliance … Incident Management and Event & Action Management • Resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing • Hands-on and great at delivery & execution • Curious and collaborative - you're great at asking incisive questions to pick things up more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £40,000 Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication to their values and their standing in … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to … join them during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT … ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of more »

minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … Responsibilities: To Manage and provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »

manage the Service Desk team, ensuring the delivery of high-quality IT services in line with NHS standards and best practices. Provide effective line management and leadership to the Service Desk team, overseeing their day-to-day operations, and ensuring timely incident resolution, problem management, and service … and collaboration within teams/departments and across organisational boundaries. Person Specification Qualifications Essential Educated to degree level or equivalent experience, demonstrable in team management plus additional expert specialist knowledge in ITSM and ITIL methodology. Desirable Project management methodology Experience Essential Significant experience in an ITSM leadership or … managerial role Proven experience in managing and leading a team within an ITSM environment. Demonstrable experience in implementing and managing ITSM processes like Incident Management, Problem Management, Change Management, and Service Request Management. n-depth knowledge of ITSM best practices, preferably demonstrated by ITIL certification. Strong more »

Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK … issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all … their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and more »

Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and … the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident more »

Cyber Incident Manager with excellent stakeholder and team management skills as well as a technical mindset. This role will require you in the office at least twice a week and be on-call one in every four weeks. You will be required to go through SC clearance so … need to have been a UK resident for the past five years, unfortunately we will not be able to provide sponsorship. The Cyber Incident Manager role will be working in the Cyber Response Services (CRS) Team within our Risk Consulting practice, reporting directly into the head of cyber response. … threat. Responsibilities Manage and co-ordinate cyber security incidents for our clients, working closely with the head of cyber response. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on more »

ensuring the smooth operation and support of our client's digital technologies. Your primary duties will include: Line managing a team, focusing on performance management, development, and retention. Establishing and operating a new Digital Support Center of Excellence (CoE), encompassing service and incident management, vendor management, and 1st and 2nd line support. Developing a comprehensive service strategy for the client's digital technologies, covering service levels, incident prioritization, resolution times, major incident management, and more. Translating the service strategy into support contracts with partners. Monitoring, reporting, and governing service levels to ensure … capabilities. Encouraging the adoption of digital support principles across the organization. Engaging with product and project teams to enhance ongoing product supportability. Establishing vendor management capabilities and driving partner performance. Planning for digital peak volumes and supporting relevant teams accordingly. Setting up automation processes to streamline department operations. Collaborating more »