with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. … Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is … articles. To work collaboratively across the IT environment and with customers to ensure delivery of the IT programme of work identified in the Change Management process and IT Roadmap. To deliver the ITSM functions within the IT Service Desk ensuring that services and support are available during service operational more »
in a Prison IT environment. Experience delivering and supporting end user compute environments, at least one of; Microsoft/Apple/Google. Experience of device image deployment solutions such as, Intune, SCCM, MDT, etc. O365 deployment/Azure technologies Experience working in a School IT environment. Experience of MDM … MobileDeviceManagement) solutions. Experience deploying server & storage solutions, on premise and cloud. Virtualization; Hyper-V/VMware. Backup solutions such as Veeam. Networking – switching and routing, VLAN configuration, Wireless configuration and surveying. KEYWORDS : Azure, Prison, School, SCCM, Intune, HyberV, VMWare, Meraki, Cisco, Aruba more »
ideally MSP or educational sector). Excellent design documentation skills Client focussed Confidence/willingness to make decisions; exhibit sound and accurate judgement. Quality management - ability to look for ways to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches … Managed WIFI, Firewalls and Routers Microsoft 365 and Azure with MobileDeviceManagement including Intune and JAMF VoIP Phone Systems Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies Server 2016 onwards, Active Directory, SCCM more »
ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted service management plan, maintain those Reference Facilities that … Hardware Infrastructure Patching • End User Hardware - Laptops/Thin Clients • Networking Fundamentals • Mechanical engineering skills- i.e. using drills, building stands for displays. • ITSM Ticket Management • Enterprise Hardware Solutions i.e. Rack mounted equipment. • Carrying out site surveys and completing site survey reports with accurate write ups and Visio diagrams. Advantageous … Technical Experience: • Anti-Virus Solutions • Enterprise Cloud Platforms – Azure/AWS • MobileDeviceManagement Solutions • VMware Horizon, ESXi & vSphere • Windows Server 2016 to 2022 • Active Directory Administration • VOIP hardware • Enterprise Backup Solutions • Windows RDS (Remote Desktop Solution) • Firewall technologies. • Linux OS • Public Key Infrastructure (PKI) • Switch Technologies more »
will be responsible for generating new business selling technical services to clients in the following areas. General user support: For PCs, Windows, Apple Mac MobileDeviceManagement: Asset management and tracking of devices IT Network infrastructure: Installation, support and maintenance of Servers, Routers, Firewalls, Switches, Wi … the client through the introduction to implementation making sure the client journey is at the heart of each opportunity. Responsibilities New Business Development Pipeline Management-Accurate forecasting Effective account mapping to maximise opportunities. Capability to sell to a tech audience Client facing Experience 3 + years experience within a more »
user authentication, access controls, and privilege management. * Managing and maintaining endpoint security solutions, including endpoint protection platforms (EPP), endpoint detection and response (EDR), and mobiledevicemanagement (MDM) using Microsoft Intune. * Developing and enforcing Data security/Application security policies, standards, and procedures across the organisation. Ensure … with Microsoft Intune, Azure Active Directory, Azure Security Centre, and other Microsoft security solutions. * Strong understanding of network security, endpoint security, identity and access management, and data protection concepts. * Experience with security compliance frameworks (e.g., NIST, ISO 27001, GDPR). * Excellent analytical and problem-solving skills. * Effective communication and more »
will be responsible for generating new business selling technical services to clients in the following areas. General user support: For PCs, Windows, Apple Mac MobileDeviceManagement: Asset management and tracking of devices IT Network infrastructure: Installation, support and maintenance of Servers, Routers, Firewalls, Switches, Wi … the client through the introduction to implementation making sure the client journey is at the heart of each opportunity. Responsibilities New Business Development Pipeline Management-Accurate forecasting Effective account mapping to maximise opportunities. Capability to sell to a tech audience Client facing Experience 3 + years experience within a more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobiledevicemanagement and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent more »
Glasgow Area, Scotland, United Kingdom Hybrid / WFH Options
In Technology Group Limited
to resolve complex technical challenges. Contribute to the creation of technical documentation. Tech Stack: Active Directory Office 365 Windows Server Networking (Routers/Switches) MobileDeviceManagement Hardware support Benefits: Company pension Free on-site parking Discounted or free food provided. Cycle-to-work scheme Sick pay more »
the shift operations, providing leadership and direction to an IT team of 24x7 Support Engineers. Looking for someone with strong ITIL, incident escalation and management, serve as the first point of escalation for complex incidents. You will coordinate with engineers to ensure efficient and timely resolution, maintaining high service … levels. As the team lead you will look at schedule management, organising and managing the shift rota, to ensure optimal staffing levels across all shifts to maintain uninterrupted service. This will include handling shift changes, leave requests, and cover arrangements to ensure a balanced workload. Performance monitoring, monitor system … where you can make a difference, building a solid team in a collaborative environment. Tech stack currently supported but not limited to: Policy & Procedure management Required Experience Patching, patch management Windows 10/11 Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi more »
reliability. This is working in the defence and security industry so there are exciting projects coming live all the time. Responsibilities will include: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if … required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting Documentation Communication Continuous Improvement You will have extensive, recent commercial IT Support, covering 2nd line and 3rd Line duties. Technologies include but not …/11 Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms – Azure/AWS MobileDeviceManagement Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals more »
Newark, Nottinghamshire, East Midlands, United Kingdom
Future Prospects
and Office 365/Azure user and group administration. Microsoft Intune implementation and Admin. Word, Excel, PowerPoint, and Outlook. Excellent Teams and SharePoint administration. MobileDeviceManagement with Android and Apple. Windows 10/11. Remote desktop. Basic hardware diagnostics/triage. I.T asset management. Full Driving more »
Employment Type: Permanent
Salary: 23 days holiday + BH, Pension scheme, Health Insurance
Leader : Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience with mobiledevicemanagement (MDM) and endpoint security. Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.). Experience working with more »
Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobiledevice management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to more »
Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobiledevice management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. AS400 Technical Support Due to more »