1 to 25 of 113 Permanent SLA Jobs with Remote Work Options

new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and more »

WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys Planning and scheduling activities (training/ more »

WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys Planning and scheduling activities (training/ more »

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to more »

SQL Client Solutions Engineer - Homebased Location: Homebased, UK Salary : Competitive Benefits: Home Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. At more »

Head Office Competitive Salary You will play a crucial role for the business by proactively receiving, owning, prioritising, documenting, and resolving customer inquiries within SLA, ensuring an ongoing high-quality service is delivered, and making sure problems are appropriately escalated when necessary. What you will be doing as our Digital more »

support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for … improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective actions. Customer Service: Communicate effectively with internal stakeholders, providing clear and concise updates on incident status and resolution. Maintain a customer-centric approach to ensure high levels of satisfaction and adherence to SLAs. Continuous Improvement more »

of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn more »

clients' business systems operate cost-effectively and robustly. You will act as a single point of contact for our customers, managing all tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. About You To be successful in this role you will need more »

a team and foster a collaborative work environment In-depth knowledge of ITIL concepts and best practices including major incident management, problem, change and SLA management Strong analytical & problem-solving skills, must have the vision to anticipate problems and issues as well as the creativeness to provide solutions Team overview more »

the technical services team. Develop and implement effective problem-solving strategies to minimize system downtime and ensure timely issue resolution. 5. Service Level Agreement (SLA) Compliance : Monitor and enforce adherence to SLAs, ensuring that technical services are delivered within agreed-upon timelines and standards. Collaborate with stakeholders to establish realistic more »

efficiency of incident & service request resolution, blameless post-mortems, and problem records. Leading the team to ensure service tickets and incidents are resolved within SLA and effectively passed on to product teams, where L3/L4 support is required. Driving several cloud compliance framework controls such as Annual DR and more »

IT Hardware and Software specifications in line with the business needs, including a technical view on upcoming technology. Experience of managing 3rd party vendors, SLA management, invoicing, and billing queries Self-driven with the ability to identify and drive their own objectives and initiatives with minimum of guidance. Possess the more »

will include: Responsible for cash collection on a Corporate International ledger in excess of 150 customers with an AR balance. Opening new accounts within SLA's. Credit assessment using credit reference agency reports, credit Insurers and companies house financial statements. Review and authorise credit limits for new and existing customers. more »

inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »

providing market insight and benchmarking information Ensuring on-site support and advice is provided to clients and candidates where necessary Ability to deliver against SLA's/KPIs Use of ATS/CRM tools to capture candidate data and manage through the end to end recruitment life cycle Managing all more »

1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »

working from home after probation) Salary: £30,000 - 32,000 + a comprehensive range of Employee Benefits Key Skills: Application support experience, great customer service, SLA's etc. Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large … development and career progression. The Role: Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems/issues). Support a variety of user support queries across payments, BACS transfers, general ledger issues more »

SQL Client Solutions Engineer – Homebased Location: Homebased, UK Salary : Competitive Benefits: Home Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. At more »

experience with common office applications such as Active Directory, Office 365, web conferencing, best practices, and troubleshooting. Experience developing and managing team KPI's, SLA's and reporting. Ability to lead staff through technical decisions, and roadmaps for long-term planning. Solid understanding managing hardware asset and software license tracking. more »

payroll and for the leadership of the daily operations of all payroll activities. Operational performance: Deliver global payroll services, to agreed KPI's and SLA's, achieving a best-in-class service for all employees. Enable process excellence and innovation: Drive operational excellence with best-in-class processes, providing governance … operational service delivery of the global payroll process on a day-to-day, month-to-month basis Establishing clear and relevant KPI's and SLA's on performance, and reporting to stakeholders on a regular basis Identifying development needs within the team and setting training plans to further develop individuals more »

cost-effectively and robustly. What you will do: Acting as a single point of contact for our customers, you will manage all tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About more »

clients' business systems operate cost-effectively and robustly. You will act as a single point of contact for our customers, managing all tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. About You To be successful in this role you will need more »

potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »

advanced replacement part swaps, on-site engineer repair, third party service and return to base repair, missing items and incorrect orders, ensuring that customer SLA are met. · Escalate issues preventing the progress of a customer request to the Head of Support. · Liaise with third party companies to facilitate warranty repairs more »