Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
ServiceDeskAnalyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the ServiceDesk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the ServiceDesk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »
Rotherham, South Yorkshire, Yorkshire, United Kingdom
Exemplar Health Care
IT ServiceDeskAnalyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT ServiceDeskAnalyst (1st line) Position :IT ServiceDeskAnalyst (1st line) Location :Rotherham, S61 1AJ Contract type :Permanent, full time Rate : £23,690 per annum This is an exciting opportunity to join our IT Department where youll play a crucial role in providing IT support across our rapidly growing organisation. As an IT ServiceDeskAnalyst with Exemplar Health Care, youll work alongside a second IT ServiceDeskAnalyst to answer support calls and create tickets from both remote and on-site locations. Youll be responsible for completing the majority of 1st line support queries. About Exemplar Health more »
Widnes, Cheshire, North West, United Kingdom Hybrid / WFH Options
Suttons Group
Job Opportunity: ICT ServiceDeskAnalyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT ServiceDeskAnalyst to join our fabulous team … in Hemel Hempstead! The Role As an ICT ServiceDeskAnalyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure ServiceDesk Tickets are managed within SLAs Provide site visits more »
frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT ServiceDeskAnalyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT ServiceDeskAnalyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
ServiceDeskAnalyst Our client is looking for an experienced ServiceDeskAnalyst to join their team based near Reading on a permanent basis. You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme … scheme, training and development, funding for personal qualifications and many, many more perks! You will provide first line IT support as part of the ServiceDesk team and you will be responsible for triaging and assigning support calls for the wider IT team as well as providing first …/laptops. Face to face and telephone support for users across the group is also required for a range of hardware and software issues. ServiceDeskAnalyst – Key Skills: Technical experience with systems networking, databases, and user support Experience providing support with Microsoft operating systems and Office more »
HP2, Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Your People Partners
Ready to level up your IT support career? Join our team as a Second Line ServiceDeskAnalyst and become a key member of our tech problem-solving team! What you'll do: Crack complex cases: Put your diagnostic skills to work, going beyond the basics to … find those pesky IT gremlins for a variety of clients. Champion our users: Deliver exceptional customer service, making a real difference in their workdays. Learn and grow: Collaborate with our talented team, expanding your knowledge and boosting your career potential. Juggle tasks like a pro: Provide support via phone … logging tickets and explaining solutions. Strong problem-solving and analytical skills: You can isolate issues and find the most efficient fixes. Top notch customer service: You get a buzz out of helping customers. Why join the team at Lumina Technologies in Hemel Hempstead? This is a great opportunity to more »
ServiceDesk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced serviceDesk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the central point … of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Servicedesk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Develop
ServiceDesk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced serviceDesk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the central point … of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Servicedesk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience more »
We are currently seeking a ServiceDeskAnalyst to be the first point of contact for IT incidents and requests. You'll handle phone calls and emails, aiming to resolve issues on the first contact. Requirements This Role: ITIL v3 Foundation certification Experience with Microsoft products such … as Active Directory Previous ServiceDeskAnalyst experience What We Offer: Competitive salary and bonus Flexible working arrangements Extensive corporate benefits, including Private Medical, 8% Pension contribution, Health and Wellness program, 26 days holiday plus bank holidays Excellent learning and development opportunities Location: This role is based more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
Venesky-Brown’s client, a public sector organisation in Cardiff, is currently looking to recruit a Senior ServiceDeskAnalyst for an initial 6 month contract with potential to extend on a rate of £131/day Inside IR35. This role will be a hybrid of working … at home and in the office. Responsibilities: - Work with ServiceDesk Manager to ensure the goals and objectives for each service corresponding to their respective SLA’s, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. … To work with the ServiceDesk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation more »
The Role As the CAE ServiceDeskAnalyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a ServiceDeskAnalyst within CAE, your primary focus will be to provide 1st line support to CAE … s customer base 24x7. You will be central to the servicedesk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. What you will be doing? Following best practice for Ticket Management as outlined … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the servicedesk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison more »
Central Bedfordshire, England, United Kingdom Hybrid / WFH Options
DataCareers
Role: ServiceDeskAnalyst Location: Luton (with potential for hybrid working after probation) Salary: £26 - 28K + a comprehensive range of Employee Benefits Key Skills: ServiceDesk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating Why Apply … This role joins a busy, friendly team providing first class ServiceDesk/Desktop support across large User estate. The Role: To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment Escalate issues as needed … Provide excellent customer service to all Users of the service. Contribute ideas to the development of the new purpose built servicedesk tool The successful candidate will be able to demonstrate: Essential: 2+ years' experience in servicedesk role supporting a broad range of users more »
ServiceDeskAnalyst Cardiff 6m contract Inside IR35 £130 per day (paid via Umbrella) Onsite for training period, remote thereafter We're working with a Cardiff based NHS organisation who are looking to add to their existing ServiceDesk team. You’ll work closely with … the ServiceDesk Manager you’ll provide support to around 1000 internal service users. Responsibilities: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers who access services Providing advice to 1st Line ServiceDesk Analysts, when needed, on … to progress an incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA’s and OLA’s Experience: Proven technical support experience from a large organisation. Office more »
development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of ServiceDesk operations Technical Requirements Phone support experience necessary. Technical Servicedesk or technical call center experience is necessary. Disciplined, systematic problem … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live … Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
Venesky-Brown’s client, a public sector organisation in Cardiff, is currently looking to recruit a ServiceDeskAnalyst for an initial 6 month contract with potential to extend on a rate of £110/day. This role will be remote but the successful candidate may be … customers and users and to be seen as their ‘customer champion’ who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required … and ad hoc reporting requirements. - To maintain regular communications with the customer base over issues such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents. - To resolve incidents/faults and user support issues to the satisfaction of the end user. To more »
IT ServiceDeskAnalyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT ServiceDeskAnalyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. … Communicate technical matters in an understandable manner to staff, customers, and other audiences. Maintain a polite, courteous, and professional phone manner, demonstrating excellent customer service skills. Answer 1st line telephone calls and manage the call queue during busy periods. Provide a range of remote and face-to-face IT more »
London, England, United Kingdom Hybrid / WFH Options
Refreshing Recruitment Ltd
Seeking a 1st/2nd line, IT ServiceDesk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London. To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to … your work. As an IT ServiceDesk support analyst, you will have 1st and 2nd line desktop support experience with O365, Microsoft Outlook, and Windows 10. Day to day duties include, 1st line technical support/servicedesk, onboarding/offboarding, setting up equipment, troubleshooting more »
access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The Opportunity: IT ServiceDeskAnalyst, Purfleet, Essex. This is an opportunity to join our wonderful IT ServiceDesk team here at Carpetright. You … and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged … with the servicedesk via CRM platform CE. Microsoft Dynamics (D365) Support Talking store colleagues through common processes Changing passwords in CPOS and F&O Polling issues Store Support First line router/switch checks, diagnosing any network faults and if required escalating with MPLS provider in the more »
We are looking for an experienced servicedeskanalyst with 2 years’ experience on support for Microsoft based systems and Cloud services, to be based in the City of London. The starting base salary is £28,000-32,000, depending on experience and certifications. To be considered … to work long-term in the UK and within easy range of the City of London. Responsibilities will include support via telephone, email, and desk-side on client sites, troubleshooting and problem analysis, proactive maintenance to systems and Cloud services, computer and desk setups. Musts are very solid more »
Purpose Working with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will actively be receiving, prioritising, documenting, and resolving end-user help requests in line with Punch's process and … in a professional and efficient manner Build and maintain great relationships with colleagues and other customers to allow you to provide first-class customer service Act as a key point of contact for new starters joining the business, providing them with tailored support as they learn all about their … understanding of Modern IT Security Good understanding of the organisation's goals and objectives Experience of working in an IT Support Team or Customer Service environment is highly desirable Benefits Competitive salary Performance Bonus Company Sick Pay Company Pension 25 Days Holiday, plus the option to buy and sell more »
ServiceDeskAnalyst Office Location: Camberley Surrey (Office based role) Working pattern: Monday-Friday, 37.5 hours Job type: Full time, Permanent Ref: (00)610 Telent are looking for a ServiceDeskAnalyst (Customer ServiceDesk Agent) to be a part of our … growing IT Service Centre team in Camberley ! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. This is a day shifts based role … between the hours of 08:00-17:00. A competitive starting salary is on offer, uncapped overtime options, 26 days annual leave, at-the-desk training AND role/career development is on offer. Our Technology Teams at Telent are committed and enterprising. You must be when you are more »
Hessle, North Humberside, North East, United Kingdom
Blue Pelican Group
IT ServiceDeskAnalyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT ServiceDeskAnalyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. … Communicate technical matters in an understandable manner to staff, customers, and other audiences. Maintain a polite, courteous, and professional phone manner, demonstrating excellent customer service skills. Answer 1st line telephone calls and manage the call queue during busy periods. Provide a range of remote and face-to-face IT … training to ensure the best service. Report any security breaches or incidents according to incident reporting policies. Act as an ambassador for the IT Service, maintaining excellent relationships to deliver high-quality IT support. Analytical Tasks Analyse systems and information to identify and resolve hardware and software problems. Ensure more »
Warwick, Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
MSX International Limited
you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this … successful organisation. The Role As an integral member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic … concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
IT First Line ServiceDeskAnalyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The ServiceDesk is the entry point and ongoing … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As ServiceDeskAnalyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating more »
ServiceDesk Support Analyst - 5 days on site We are looking for an experienced and talented ServiceDesk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »