26 to 50 of 81 Permanent Service Desk Analyst Jobs

Ready to level up your IT support career? Join our team as a Second Line Service Desk Analyst and become a key member of our tech problem-solving team! What you'll do: Crack complex cases: Put your diagnostic skills to work, going beyond the basics to … find those pesky IT gremlins for a variety of clients. Champion our users: Deliver exceptional customer service, making a real difference in their workdays. Learn and grow: Collaborate with our talented team, expanding your knowledge and boosting your career potential. Juggle tasks like a pro: Provide support via phone … logging tickets and explaining solutions. Strong problem-solving and analytical skills: You can isolate issues and find the most efficient fixes. Top notch customer service: You get a buzz out of helping customers. Why join the team at Lumina Technologies in Hemel Hempstead? This is a great opportunity to more »

Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the central point … of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience more »

Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the central point … of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience more »

We are currently seeking a Service Desk Analyst to be the first point of contact for IT incidents and requests. You'll handle phone calls and emails, aiming to resolve issues on the first contact. Requirements This Role: ITIL v3 Foundation certification Experience with Microsoft products such … as Active Directory Previous Service Desk Analyst experience What We Offer: Competitive salary and bonus Flexible working arrangements Extensive corporate benefits, including Private Medical, 8% Pension contribution, Health and Wellness program, 26 days holiday plus bank holidays Excellent learning and development opportunities Location: This role is based more »

Service Desk Analyst Office Location: Camberley Surrey (Office based role) Working pattern: Monday-Friday, 37.5 hours Job type: Full time, Permanent Ref: (00)610 Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our … growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. This is a day shifts based role … between the hours of 08:00-17:00. A competitive starting salary is on offer, uncapped overtime options, 26 days annual leave, at-the-desk training AND role/career development is on offer. Our Technology Teams at Telent are committed and enterprising. You must be when you are more »

Venesky-Brown’s client, a public sector organisation in Cardiff, is currently looking to recruit a Senior Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £131/day Inside IR35. This role will be a hybrid of working … at home and in the office. Responsibilities: - Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA’s, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. … To work with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation more »

The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE … s customer base 24x7. You will be central to the service desk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. What you will be doing? Following best practice for Ticket Management as outlined … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the service desk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support … duties for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen more »

Role: Service Desk Analyst Location: Luton (with potential for hybrid working after probation) Salary: £26 - 28K + a comprehensive range of Employee Benefits Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating Why Apply … This role joins a busy, friendly team providing first class Service Desk/Desktop support across large User estate. The Role: To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment Escalate issues as needed … Provide excellent customer service to all Users of the service. Contribute ideas to the development of the new purpose built service desk tool The successful candidate will be able to demonstrate: Essential: 2+ years' experience in service desk role supporting a broad range of users more »

Service Desk Analyst Cardiff 6m contract Inside IR35 £130 per day (paid via Umbrella) Onsite for training period, remote thereafter We're working with a Cardiff based NHS organisation who are looking to add to their existing Service Desk team. You’ll work closely with … the Service Desk Manager you’ll provide support to around 1000 internal service users. Responsibilities: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers who access services Providing advice to 1st Line Service Desk Analysts, when needed, on … to progress an incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA’s and OLA’s Experience: Proven technical support experience from a large organisation. Office more »

development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk operations Technical Requirements Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live … Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast more »

Venesky-Brown’s client, a public sector organisation in Cardiff, is currently looking to recruit a Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £110/day. This role will be remote but the successful candidate may be … customers and users and to be seen as their ‘customer champion’ who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required … and ad hoc reporting requirements. - To maintain regular communications with the customer base over issues such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents. - To resolve incidents/faults and user support issues to the satisfaction of the end user. To more »

IT Service Desk Analyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT Service Desk Analyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. … Communicate technical matters in an understandable manner to staff, customers, and other audiences. Maintain a polite, courteous, and professional phone manner, demonstrating excellent customer service skills. Answer 1st line telephone calls and manage the call queue during busy periods. Provide a range of remote and face-to-face IT more »

Seeking a 1st/2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London. To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to … your work. As an IT Service Desk support analyst, you will have 1st and 2nd line desktop support experience with O365, Microsoft Outlook, and Windows 10. Day to day duties include, 1st line technical support/service desk, onboarding/offboarding, setting up equipment, troubleshooting more »

access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The Opportunity: IT Service Desk Analyst, Purfleet, Essex. This is an opportunity to join our wonderful IT Service Desk team here at Carpetright. You … and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged … with the service desk via CRM platform CE. Microsoft Dynamics (D365) Support Talking store colleagues through common processes Changing passwords in CPOS and F&O Polling issues Store Support First line router/switch checks, diagnosing any network faults and if required escalating with MPLS provider in the more »

We are looking for an experienced service desk analyst with 2 years’ experience on support for Microsoft based systems and Cloud services, to be based in the City of London. The starting base salary is £28,000-32,000, depending on experience and certifications. To be considered … to work long-term in the UK and within easy range of the City of London. Responsibilities will include support via telephone, email, and desk-side on client sites, troubleshooting and problem analysis, proactive maintenance to systems and Cloud services, computer and desk setups. Musts are very solid more »

Purpose Working with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will actively be receiving, prioritising, documenting, and resolving end-user help requests in line with Punch's process and … in a professional and efficient manner Build and maintain great relationships with colleagues and other customers to allow you to provide first-class customer service Act as a key point of contact for new starters joining the business, providing them with tailored support as they learn all about their … understanding of Modern IT Security Good understanding of the organisation's goals and objectives Experience of working in an IT Support Team or Customer Service environment is highly desirable Benefits Competitive salary Performance Bonus Company Sick Pay Company Pension 25 Days Holiday, plus the option to buy and sell more »

IT Service Desk Analyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT Service Desk Analyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. … Communicate technical matters in an understandable manner to staff, customers, and other audiences. Maintain a polite, courteous, and professional phone manner, demonstrating excellent customer service skills. Answer 1st line telephone calls and manage the call queue during busy periods. Provide a range of remote and face-to-face IT … training to ensure the best service. Report any security breaches or incidents according to incident reporting policies. Act as an ambassador for the IT Service, maintaining excellent relationships to deliver high-quality IT support. Analytical Tasks Analyse systems and information to identify and resolve hardware and software problems. Ensure more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating more »

Job summary Are you an experienced service desk analyst looking for an exciting opportunity to be at the forefront of digital change in healthcare? Look no further! We are a friendly team currently seeking a service desk analyst to join our established service desk at an acute hospital within the NHS. In this role, you will have the unique opportunity to provide excellent customer support to clinical and non-clinical staff. Main duties of the job The post holder will be required to work as part of the service desk team under the direction of the Service Desk Manager. The post holder will take specific responsibility for the day to day operation of the DTI Department's Service Desk providing telephone support, face to face support and support via email to all users during the more »

Job summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our existing team, ensuring that we can respond to the demands … 37.5hrs per week. Interviews will be in person and on site, and remote interviews are not available. Main duties of the job Our Digital Service Desk Analysts are the first point of contact between Trust users and the IT Department and are responsible for handling all 1st line … about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ Job description Job responsibilities To provide a high quality, comprehensive IT helpdesk service to the users of the IT network at all Trust sites The Digital Service Desk Analyst is the first point of more »

Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line … email alexandra.williams@klickstarters.com WHAT YOU WILL BE DOING? We are a leading manufacturing company based in Derby looking to recruit a First Line IT Service Desk Analyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and … troubleshoot hardware, software and network related issues, provide guidance, work with the IT team to share knowledge. The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service to our more »

We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. more »

Senior Service Desk Analyst On-site to begin with (Cardiff) - Then into a more Hybrid role £130 P/D Inside IR35 6 months, scope to extend The role: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers Providing advice … to 1st Line Service Desk Analysts, when needed, on how to progress an incident Responsible for carrying out investigations, taking an analytical approach to fault finding Carrying out prescribed activities and Service Requests that have been requested by users About you: Commitment to continuing professional development for … demonstrable equivalent experience Good general knowledge of common hardware and software applications including but not restricted to: Common email systems and protocols Domain Name Service Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements ITIL strategy Work will be more »

2nd line Support Engineer Microsoft Stack/Azure Circa £30k Bristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support you will be handling escalations from the more »