Gloucester, Gloucestershire, South West, United Kingdom
Omega Resource Group
3rd Line ServiceDeskEngineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line servicedeskengineer to be responsible for providing all levels of technical support to remote and onsite … customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rd Line ServiceDeskEngineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point … the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements – 3rd Line ServiceDeskEngineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical more »
ServiceDeskEngineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line ServiceDeskEngineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to … significant programme of IT improvements for the business.. Key Responsibilities: technical support and resolution for all incidents reported across the group. all incidents and service requests are resolved within the timescales defined in the SLA. servicedesk communications and notifications for service outages to IT users … of Windows Server 2008 upwards, Exchange 13/Office365, Active Directory, VMWare/Hyper-V, Laptop/desktop installation. to alerts notified to the ServiceDesk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors. any issues or concerns within more »
St. Albans, Hertfordshire, South East, United Kingdom
OpenTech Partners
ServiceDeskEngineer St Albans - £32,000 Benefits : PAID FOR certifications BONUS scheme (annual) Training and development scheme tailored to you! Annual pay reviews Onsite parking Generous pension scheme 20 days holiday + 8 Bank Holiday (rising with service) Technologies you will use and experiences you … Windows Server support and administration Office365 support Network troubleshooting and support 1st/2nd Line IT Experience Active Directory Full UK Driving Licence Role : ServiceDeskEngineer Location : St Albans Salary : £25,000 - £32,000 My client is a prominent Managed Service Provider in search of … a ServiceDeskEngineer who embodies a strong work ethic, a friendly demeanor, and a commitment to ongoing learning and growth in their next role. As a ServiceDeskEngineer, you will collaborate closely with Senior IT Support Engineers both face-to-face and more »
ServiceDeskEngineer Opportunity for a ServiceDeskEngineer to join a rapidly growing business in their Durham office. Salary between £23.500-£26,000 depending on experience plus benefits! Apply online or contact Nathan Finlay via/07719051887 Who we are: We look to … up to date technology to businesses to help them with their goals and achieve new heights with bespoke strategies. We're looking for a servicedeskengineer who is passionate about technology with a customer focused attitude. Benefits: Flexible working Private medical care. Unlimited holidays. Electric vehicle … salary sacrifice scheme. Competitive salary. Progression and development opportunities. What will you be doing? As a servicedeskengineer you will be responsible for solutions for our extensive client base and newer members of the internal team. You will be eager to learn and add to current more »
Hertford, England, United Kingdom Hybrid / WFH Options
ClevaGroup
leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT servicedesk team. If you have a passion for technology and excellent problem-solving skills, we want … to hear from you! As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our client's IT infrastructure. You will be the first point of contact for end-users, providing technical assistance, diagnosing and resolving hardware and software issues, and ensuring … completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office · Answering the telephone and providing excellent customer service at all times · Correct attire worn always including site visits · Ensuring you are meeting your set KPI’s and overall the ServiceDeskmore »
hertford, east anglia, United Kingdom Hybrid / WFH Options
ClevaGroup
leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT servicedesk team. If you have a passion for technology and excellent problem-solving skills, we want … to hear from you! As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our client's IT infrastructure. You will be the first point of contact for end-users, providing technical assistance, diagnosing and resolving hardware and software issues, and ensuring … completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office · Answering the telephone and providing excellent customer service at all times · Correct attire worn always including site visits · Ensuring you are meeting your set KPI’s and overall the ServiceDeskmore »
Glasgow Area, Scotland, United Kingdom Hybrid / WFH Options
In Technology Group Limited
2nd Line ServiceDeskEngineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line ServiceDeskEngineer to join their team. As a 2nd Line ServiceDeskEngineer, you'll play a crucial role in providing technical support and break-fix solutions. This role offers a hybrid working model, combining servicedesk responsibilities with on-site break … fix support for our valued clients. Day-to-Day: Respond to escalated servicedesk tickets, providing efficient and effective technical support. Conduct break-fix solutions on client sites, addressing hardware and software issues. Collaborate with the servicedesk team to resolve complex technical challenges. Contribute to more »
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Leidos Innovations UK Limited
ServiceDesk Analyst Clearance: High level of Security Clearance (DV) Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a ServiceDesk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and … motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable servicedesk analyst to assess and optimise the performance of our more »
ServiceDeskEngineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated ServiceDeskEngineer to join their dynamic team. With their commitment to … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a ServiceDeskEngineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Servicedesk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office more »
Employment Type: Permanent
Salary: £30000 - £40000/annum Healthcare, Life Insurance, Onsite P
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
ServiceDeskEngineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated ServiceDeskEngineer to join their dynamic team. With their commitment to … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a ServiceDeskEngineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Servicedesk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office more »
ServiceDeskEngineer The ServiceDeskEngineer role is critical to ensure the effective and continuous provision of servicedesk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and ServiceDesk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the ServiceDesk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »
ServiceDeskEngineer The ServiceDeskEngineer role is critical to ensure the effective and continuous provision of servicedesk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and ServiceDesk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the ServiceDesk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »
2nd Line ServiceDeskEngineer Edinburgh/Onsite £25,000 - £35,000 Our client is actively seeking a skilled 2nd Line ServiceDeskEngineer to join their dynamic team. They're a Managed Service Provider, delivering top-notch services to clients in the … heart of Edinburgh, known for their unwavering commitment to technical innovation. As a 2nd Line ServiceDeskEngineer, you'll play a pivotal role in providing remtoe technical support and the occasaional onsite break-fix solutions Day-to-Day: Swiftly respond to escalated servicedesk … on-site technical support. Implement break-fix solutions directly at client sites, addressing a spectrum of hardware and software issues. Collaborate seamlessly with the servicedesk team to overcome complex technical challenges. Contribute to the development of the technical documentation. Tech Stack: Active Directory Office 365 Windows Server more »
2nd Line ServiceDeskEngineer Surrey £40,000 per annum Exciting opportunity for an innovative and ambitious 2nd Line ServiceDeskEngineer to join an award-winning financial services organisation. This role will play a pivotal part in providing end user support within the … business, as a key member of the ServiceDesk Function, you will work collaboratively with the team to provide first response and analysis on incidents and provide efficient resolution. The client are a trusted and reliable financial services provider, who have demonstrated steady growth and healthy profits year … are Surrey based, and the role will be fully on site with a competitive salary. Key Responsibilities: *Handle incoming requests and changes to the ServiceDesk via telephone, email, and ticketing system, ensuring courteous, timely, and effective resolution of end-user issues within SLAs. *Demonstrate flexibility to cover more »
S20, Beighton, Sheffield, South Yorkshire, United Kingdom
Kathryn Hanks Recruitment Ltd
JOB: ServiceDeskEngineer LOCATION: Mosborough/Halfway STATUS: Permanent SALARY: up to £28k dependent upon experience A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Overview This is an exciting position in a rapidly growing company where you will play a pivotal role in supporting … with the skills needed to progress. Key Responsibilities Provide technical support and resolution for all incidents reported across the group. Ensure all incidents and service requests are resolved within the timescales defined in the SLA. Provide servicedesk communications and notifications for service outages to IT … users, liaising with suppliers and colleagues Respond to alerts notified to the ServiceDesk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors Escalate any issues or concerns within the company IT service Carry out daily IT support and more »
Daventry, Northamptonshire, East Midlands, United Kingdom
Revorec Recruitment Solutions
CNC ServiceEngineer - Desk based £40,000 - £50,000 Per Annum + Training + Progression + 10% Bonus Monday - Friday, 40 hours Daventry Commutable from Rugby, Northampton, Banbury, Southam, Towcester Do you have experience servicing CNC or automation/robotic machinery? Are you looking for a local … an excellent benefits package, training and progression opportunities, and great work-life balance hours? Due to growth, my client is looking for a CNC ServiceDesk Technician to join their skilled team. The company are a highly respected global manufacturer of specialist CNC machinery, and they are able … package, including a yearly 10% bonus, with opportunity for training and progression among the rapidly growing team. This role would suit anyone with CNC service experience looking for an office-based role offering great working hours and an excellent benefits package. For more information, please click apply and contact more »
Role: 3rd Line ServiceDeskEngineer Role Type: Permanent Location - On-site Gloucester Salary - £38,000>£42,000 The 3rd Line ServiceDeskEngineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract. … They will also provide support to 1st and 2nd line servicedesk engineers. The successful candidate will be responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management … and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our servicedesk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming more »
Helpdesk/ServiceDeskEngineer - Up to £30k DOE Are you an experienced IT Support/Helpdesk Engineer looking for your next position? Our client, a top-tier IT Managed Services provider, is seeking an experienced ServiceDeskEngineer to join their team. … for a maximum of 5 bonus days. ** Quarterly company bonus scheme with a breakeven bonus, and a higher target bonus. Job Title: Helpdesk/ServiceDeskEngineer Salary: GBP 28,000 - 30,000 DOE Location: Office Based in Lancing (Mon-Fri 8:30am-5:30pm), hybrid capabilities more »
Senior ServiceDeskEngineer - London Contract - Initial 6 months On Site One of the largest global broking firms in London is hiring a Team Leader for the ServiceDesk supporting staff globally both face to face and remotely. You will primarily be working from the … and mentoring through leading by example. This is a second/third line position where you will be expected to bridge the gap between servicedesk and infrastructure. As a senior member of the team, you will maintain the team rota, report and maintain KPIs for servicedesk, enhance and develop policies, procedures and documentation. We are looking for indepth experience in Server Administration, Microsoft, Citirix, Azure Active Directory, Teams, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional servicedesk environment more »
Senior ServiceDeskEngineer - London Contract - Initial 6 months On Site One of the largest global broking firms in London is hiring a Team Leader for the ServiceDesk supporting staff globally both face to face and remotely. You will primarily be working from the … and mentoring through leading by example. This is a second/third line position where you will be expected to bridge the gap between servicedesk and infrastructure. As a senior member of the team, you will maintain the team rota, report and maintain KPIs for servicedesk, enhance and develop policies, procedures and documentation. We are looking for indepth experience in Server Administration, Microsoft, Citirix, Azure Active Directory, Teams, Anti-Virus/Bitlocker encryption and ideally ITIL Foundation. This is a very fast paced company and a busy, professional servicedesk environment more »
leeds, west yorkshire, yorkshire and the humber, United Kingdom Hybrid / WFH Options
Mastek
L2 Engineer - Technical ServiceDesk Leeds - 2 days to office Rotation 24*7 Shift You will be part of the Technical ServiceDesk which will act as the single point of contact (Level 1 Support) for all technical queries & issues, which will be raised via … the Contact Centre, or directly by Relying Parties (RPs - Other Government Departments & Supporting 3rd Parties). The Technical ServiceDesk will additionally provide a Level 2 Support capability to investigate, diagnose, monitor and resolve alerts and incidents, appropriately escalating activities for onward support from the wider support model. … As an L2 Engineer, you will play a crucial role in providing advanced technical assistance and problem resolution to our clients. You will work closely with L1 Engineers, as well as collaborate with cross-functional teams, to deliver exceptional customer support and maintain the integrity of our products and more »
Barlborough, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed
Job Title: ServiceDesk Escalation Engineer (3rd line) Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" ServiceDesk Escalation Engineer (3rd line) who will provide technical support to AAG's customers within an MSP servicedesk environment mainly managed by remote access. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the … experience at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed Ltd
Job Title: ServiceDesk Escalation Engineer (3rd line) Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" ServiceDesk Escalation Engineer (3rd line) who will provide technical support to AAG's customers within an MSP servicedesk environment mainly managed by remote access. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the … experience at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide more »
ServiceDeskEngineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced ServiceDesk Engineers to join a team with a genuine passion for technology. The Role As a ServiceDeskEngineer, you … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »
ServiceDeskEngineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking … a passionate and dedicated ServiceDeskEngineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our servicedesk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist more »