101 to 125 of 223 Permanent Service Manager Jobs

Service Manager – SaaS/Telecoms/UC - Bracknell - £60k-£70k + bonus/benefits As our client expands globally, they are looking for a talented Service Manager to support their growing customer base in the UK. The Service Manager will take … responsibility for the end-to-end customer experience. The Service Manager will act as customer champion ensuring that expectations and contractual obligations are met. What’s in it for you? Up to £110,000 basic salary (negotiable DOE) Excellent commission structure Company annual bonus scheme 25 days … market and challenges with particular focus on the development of a strategic partnership. Act as the customers’ advocate ensuring that their business requirements and service expectations are understood by the relevant teams Anticipate service management challenges and feed into the Consulting service issues/ideas for improvement more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the … end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the … end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting more »

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This … role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer satisfaction. … but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of … four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize service delivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability to more »

Role: Service Desk Manager Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience … on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to take the step into a management position. Key Skills: Microsoft stack (Azure, AD, Exchange etc) Networking (TCP/IP, DNS, DHCP, etc.) Firewall, Router and Switch … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director of … Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems and more »

Professional Services, HR & Travel Procurement Manager @ Global Blue Chip Firm | £65,000 - £75,000 + 5k Car Allowance + 10% Bonus | West London (Hybrid) If you are interested, please apply below or send your CV to jobsoe@bramwithconsulting.co.uk My client is a Thriving £Multi-Billion Blue Chip Firm … Lucrative Package of £65,000 - £75,000 + 5k Car Allowance and an additional 10% Bonus on top. Professional Services, HR & Travel Procurement Manager Responsibilities: You will be responsible for leading end-to-end sourcing activity across a diverse range of categories within Professional Services. (HR, Consultancy, Fleet … Professional Services category by innovating, developing and implementing leading procurement strategies to deliver cost savings to the business. Professional Services, HR & Travel Procurement Manager Desired Background: Professional Services category knowledge and tangible end-to-end procurement. Experience within Professional Services, HR, Consultancy, Fleet, Insurance and Travel etc. Track more »

Service Delivery/IT Operations Lead – Up to £360 P/D Inside IR35 – London This a 6-month assignment with a highly regarded Asset Management firm based in London. You will be providing IT support and service delivery to lead the BAU service operations functions and … per day. You will also be required in the office 5 days a week. This is a role where you will be leading service delivery, with that in mind you will need: Solid Experience in a Similar Position Experience in the Financial Industry – Preferably Buy-Side ITIL Qualified Active more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

We are seeking a dynamic and results-oriented individual to join our Enterprise Security Client as a Service Account Manager. The ideal candidate will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving revenue growth through service contracts and related … Client Relationship Management: Organise and attend monthly or scheduled meetings with Clients and/or their representatives to conduct comprehensive performance reviews of our service delivery. Produce and issue monthly/annual Client reports incorporating key performance indicators (KPIs), engineer performance, relevant issues and concerns, legislative impacts, health and … safety statistics, etc. Team Leadership and Supervision: Manage and supervise the service desk, overseeing performance and technical issues to ensure optimal service delivery. Supervise service engineers' performance and quality, providing regular feedback and addressing any issues with the Operations Manager. Quotation Management: Produce and issue quotations for more »

desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT Service Desk Manager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance … ability to think critically about systems and to adjust consistently as needed. An ability to balance and plan the short-term actions of the service desk function. Demonstrable experience leading a service desk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools more »

To £35K Basic – circa £70K OTE (Uncapped Commission Scheme) + Car Allowance (or company car) + Corporate Benefits Package! Our client is one of the UK’s leading managed print services providers, partnering with global vendors to deliver high-performance more »

If you have global mobility and an interest in technology, this could be the role for you. The Client Service Manager is at the heart of the client success structure within a growing multinational software house. You will support the Client Services Director which sits alongside the … to day you will: on a direct client-facing role, managing various client engagement activities, from organizing client operation schedules to leading regular client service meetings. closely with our Tax and Product teams to support our clients' daily needs and plan for their short-term and long-term development more »

all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in. more »

tax professional qualification (e.g. ACA, ATT, CTA or similar) or have demonstrable knowledge and skills that these qualifications provide. Has a highly developed client service ethos and ability to adopt a flexible approach to meeting client needs. Be able to establish, build and maintain a good working relationship with more »

Position Title: Contract Services Proposal Manager Reports to: Contract Services Sales Director Location: Hybrid, with frequent travel across the U.K. Salary: Competitive Position Summary To create compelling bid proposal submissions for Contract Services (B2B/LA) tenders (franchises by exception/if needed) which score highest for quality … events where there is a clear commercial benefit from doing so Skills, Experience and Leadership behaviors required Skills/Experience Proposal Lead, Bid Manager, Senior Bid Writer for a transport, FM, outsourcing contract services provider Strong track record of success in complex public sector bids Evidence of delivering … on high street brands and supermarkets etc Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass Cycle to work scheme 25 days' holiday + bank holidays Pension scheme and chance to buy discounted more »

Summary As a Professional Services Manager within our optical business, your primary objective is to facilitate the seamless dissemination of knowledge and expertise across internal and external teams. Your role is multifaceted, encompassing the training of both internal staff and external partners on the intricacies of optical lens more »

TECHNICAL SERVICES MANAGER - 70 ST MARY AXE (JOB NUMBER: LON2134) The role You will be responsible for the day to day operation of hard services for this trophy asset in heart of The City. In doing this you'll take pride directing your service providers to ensure … also focus on the principles of sustainability and a safe working environment. Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants – you will be primarily focussed on hard services. Responsibilities Manage suppliers to ensure effective, safe and compliant … activities in order to meet statutory obligations and achieve/retain industry standards & certificates e.g. ISO14001, BREEAM in Use Provide best in class customer service to internal and external customer base Keep up to date with industry best practice and innovations Manage site based staff, ensuring all people related more »

Project Services Manager required for a major offshore wind developer based in Scotland. Key Responsibilities Leading the Planning team and P6 Programmes ensuring clear, timely and accurate information is provided to Project Management, Project Boards and Lenders to support objective, evidence-based decision making. Driving effective Programme Baseline more »

Company Fundment is a fast-growing wealth infrastructure company embarking on an exciting growth phase, looking to hire a customer focused Platform Client Services Manager to join our outstanding Operations Team. This role will report into our Head of Client Services. Fundment is transforming the platform experience for … of outdated technology, inefficiencies and high costs, Fundment gives advisers and their clients a simple, modern, platform experience. The role The Platform Client Services Manager is instrumental in assisting financial advisers as they transition their business to the Fundment platform, guiding them through our platform’s administrative processes … and responding to platform support queries. In order for us to deliver outstanding service, you will need fantastic attention to detail, be self-motivated and thrive in a fast pace environment. Our platform offers a multitude of tax wrappers including ISAs and Pensions so previous experience and a good more »

Digital & Data Services Manager The details: A key member of the Digital and Data Services Team, with close collaboration with the Account Management team. Day-to-day responsibility for leading the planning and delivery of digital strategies that transform global sports organisations Identifying revenue growth opportunities for clients … travel to clients and home working options Are you the right person? InCrowd is looking for a highly motivated and experienced Digital & Data Services Manager to join our team. The ideal candidate will be passionate about sports and possess a strong background in CRM and digital marketing strategy … analysis, and implementation. As a Digital & Data Services Manager, you will be responsible for working closely with sports organisations to develop and execute comprehensive digital strategies that drive business growth and enhance their competitive edge. This will be a chance to grow a key part of the business more »

Job Title: Client Services Account Manager Company: Independent Agency Location: Central London About Us: A is a dynamic and forward-thinking independent agency specializing in paid media and offline planning. We pride ourselves on delivering innovative solutions to our clients, helping them achieve their marketing objectives effectively. As … a Client Services Account Manager, you will play a crucial role in building and maintaining strong client relationships while ensuring the successful implementation of paid media and offline planning strategies. Job Description: Act as the primary point of contact for assigned clients, understanding their business goals, challenges, and … simultaneously. Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word. Experience with media planning and reporting tools (e.g., Google Ads, Facebook Ads Manager, Nielsen, comScore) is a plus. Ability to thrive in a fast-paced environment and adapt to changing priorities. more »

TECHNICAL SERVICES MANAGER Office based – Norfolk HQ Competitive basic plus bonus + range of benefits The Company Our client is a highly successful 100+ year European food group, producing a large range of herbs, flavoured edible oils, sauces and marinades sold through grocery retail and to food manufacturers. … tasting food products. As part of their continued investment for growth in the UK market, they are looking to appoint an experienced Technical Services Manager who is a key member of the UK senior leadership team. The Role As a member of the Senior Team, in conjunction with … the Group Central Technical function, the Technical Services Manager will take charge of the company’s UK market responsibilities in terms of product safety, quality, legality and authenticity. This is a pivotal role, requiring direct liaison with both customers’ technical functions and suppliers on all things product, and more »

Job:Technical Services Manager Location: Birmingham - Cambridge Salary:£80,000 + Package Job type:Permanent Are you an Experienced Technical Servies Manager looking for a new opportunity working for a high end company. Looking for someone who has come from an M&E consultancy background with more »