Required: Experience as a SupportTeamLead within Software environment Expanding Global Software House requires a SupportTeamLead with experience leading, mentoring and training a Software Supportteam to ensure a first-class support solution … to customers. The Role: Your key responsibilities will be to manage the supportteam, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc. You will also ensure that support aligns with agreed SLAs and become … of escalation for any major client issues, helping to put out any fires along the way. Your Skills: 2 years+ within a Software SupportTeamLead role Experience of training/leading junior staff, including managing workload, shift rotas, etc Proven IT Software Supportmore »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Apache Associates
Required: Experience as a SupportTeamLead within Software environment Expanding Global Software House requires a SupportTeamLead with experience leading, mentoring and training a Software Supportteam to ensure a first-class support solution … to customers. The Role: Your key responsibilities will be to manage the supportteam, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc. You will also ensure that support aligns with agreed SLAs and become … of escalation for any major client issues, helping to put out any fires along the way. Your Skills: 2 years+ within a Software SupportTeamLead role Experience of training/leading junior staff, including managing workload, shift rotas, etc Proven IT Software Supportmore »
Avon, South West, United Kingdom Hybrid / WFH Options
Electus Recruitment Solutions Limited
Are you interested in joining our client's team known … for its exceptional work across various global sectors and projects? Thier success stems from the diverse expertise and knowledge of our people. As a leader in their Technology Solutions Delivery & SupportTeam, you'll play a pivotal role in tackling our clients' toughest challenges and … our technical capabilities in solution and service delivery, service management, operations, and support. What You'll Do: Lead and guide the Solution Delivery & Supportteam, including managing direct reports. Develop the team's capabilities to meet present and future demands, aligning with our strategy. more »
