1 to 2 of 2 Temporary Incident Management Jobs in England

and maturing digital IT solutions to its maximum effect. You will be responsible for the maintenance and optimisation of the Electronic Prescribing and Medicines Management (EPMA) system and the ChemoCare system. You will also be involved in upgrades of the electronic prescribing systems which will include, training, floor walking … call rota to provide out-of-hours support for the EPMA system To provide leadership to and support the lead EPMA Pharmacist in the management of the EPMA Team To manage the EPMA Team eRoster To offer their knowledge and expertise as a pharmacist during the build and validation … and incidents providing feedback as appropriate and to adjust the ePrescribing systems or training where necessary To update and maintain the issues, risk and incident logs for ePrescribing systems To measure and record qualitative and quantitative benefits To maintain knowledge and communicate any changes in national policy data quality more »

to be available immediately. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle … company. - Escalate incidents where needed to 2nd and 3rd Line Support. What we are looking for: - Experience within a similar role, within Service Desk Management and 1st Line Support. - Thorough incident management and analytical skills. - Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service … Desk and Asset Management software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course. more »