devices and surrounding environment. Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support. Ensures SLA is achieved, and Customer requirements are met. Commitment to maintain skill set through personal development and training. Promotes knowledge sharing and acts as a mentor more »
security Customer focused with good verbal communication skills Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to follow instructions and work unsupervised Logical, methodical … security Customer focused with good verbal communication skills Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to follow instructions and work unsupervised Logical, methodical more »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Harper Recruitment
Duties will include: Working in a frontline support role to triage, process and resolve a high volume of tickets through an internal system Ensuring SLA's are met Collecting relevant information to ensure issues are resolved accurately Contacting clients via software, email or phone when needed Escalating more complex tickets more »
technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround more »
Birmingham, West Midlands (County), United Kingdom
Tru Talent
will be: Monthly/Annual Payroll Service Delivery, ensure timely and accurate delivery of monthly Payroll and submissions to third parties, monitor and manage SLA's Monthly payroll delivery, ensure all input, checks and exception reports are completed in line with deadlines, monitor and track teams progress using workflow, make more »
