concise and accurate call logging, documentation, and email correspondence Able to work well as part of a team or independently Desirable skills/qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification more »
Security Controls Ivanti Device and Application Control Avecto Defendpoint Desirable Skills and Qualifications: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP/MCSE more »
systems, preparing reports and recommendations - Maintain and test effective contingency plans for system breakdowns, providing technical advice during emergencies - Ensure ICT services align with ITIL best practice guidelines - Maintain documentation for installations, configurations, and troubleshooting, following Change Management Procedures - Act as a technical mentor to support team members, providing relevant more »
support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of things like ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable. Skills & Knowledge: Excellent customer service Communication skills (both verbal and more »
WD18 0HB, Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
NHS Professionals
or complex IM&T problems which may have no precedent or where there are conflicting opinions. Expert in the field. REQUIRED SKILLS/EXPERIENCE: ITIL Foundation/Practitioner certification required. Proficiency in ServiceNow required. Strong communication skills required. Ability to interact confidently with suppliers and end users. Competence in identifying more »
or bespoke applications Awareness of Information Governance policies and obligations, including Data Protection Act and an understanding of patient data confidentiality Desirable Exposure to ITIL Practices Experience of working with clinical teams Previous experience of working in a Service/Helpdesk environment providing support to staff Skills, abilities and knowledge more »
Northallerton, North Yorkshire, Yorkshire, United Kingdom
Reed Technology
and allocate calls to internal & external resources. In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours more »
System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery frameworks. Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure/network environment, including … for internal and external customers, using technology, creative approaches and passion to deliver improvements. Desirable ISO20000 Service Management or ISO27001 Security management standards. Intermediate ITIL Service Management knowledge and Experience Specialist Knowledge Essential Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP, GPO, PowerShell Network/firewall … Azure Academy: Infrastructure and Networking Microsoft Implementing Azure Infrastructure Solutions Microsoft MCSE Cloud Platform and Infrastructure (Azure) Experience of working in an agile environment ITIL v4 Foundation level Prince 2 Foundation Level Communication Skills Essential Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Counter Fraud Authority
System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery frameworks. Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure/network environment, including … for internal and external customers, using technology, creative approaches and passion to deliver improvements. Desirable ISO20000 Service Management or ISO27001 Security management standards. Intermediate ITIL Service Management knowledge and Experience Specialist Knowledge Essential Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP, GPO, PowerShell Network/firewall … Azure Academy: Infrastructure and Networking Microsoft Implementing Azure Infrastructure Solutions Microsoft MCSE Cloud Platform and Infrastructure (Azure) Experience of working in an agile environment ITIL v4 Foundation level Prince 2 Foundation Level Communication Skills Essential Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings more »
ability to diagnose, resolve and monitor faults/support calls ensuring that we consistently meet local and national key performance indicators, whilst adhering to ITIL guidelines and the SBU Asset management process. The SBU ICT Service is a fast-paced environment - over 90,000 calls were logged in the past … equivalent experience in supporting Microsoft Desktop applications Desirable CompTIA A+ Hardware or equivalent CompTIA A+ Software or equivalent Microsoft Certified Desktop Support Technician (MCDST) ITIL Foundation qualification or experience Improving Quality Together (IQT) Bronze Experience Essential Experience in 1st line support role Experience of implementation and support of computer systems … of a team Able to adapt to change and keep up with new technologies using own initiative Ability to work within Change Management guidelines (ITIL). Desirable Experience of working to SLA targets and co-ordinating workload to meet them Disclosure and Barring Service Check This post is subject to more »
detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge Project People is acting as an Employment Business in relation to this vacancy. more »
detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy. more »
Avon & Wiltshire Mental Health Partnership NHS Trust
knowledge base content creation and management ofsolution* Experience of IT call queues allocation and monitoring* Experience of conducting IT training on IT related subjects* ITIL Intermediate level qualifications relevant to the area of technicalspecialists or equivalent experience.* Thorough understanding of modern information systems/technologies and the supporting tools, methodologies … systems.* Expert in spreadsheet, presentation and word-processing software.* Knowledge of legislation and good practice in relation to IT policies,processes and standards e.g. ITIL, Data Protection, ISO standards.* Able to prioritise workload of self in order to deliver results.* Able to set clear goals and objectives and use performance … Experience with NHS systems and processes. Person Specification Qualifications Essential GSCE A-C in Maths and English, or evidence of successful secondary education Desirable ITIL Qualification Degree/Higher Education related to IT Additional courses related to IT Skills Essential Ability to interpret technical and non-technical data which may more »
MK42, Bedford, Bedfordshire, United Kingdom Hybrid / WFH Options
Belmont Recruitment
Belmont Recruitment are recruiting for an Infrastructure Operations Engineer to work with Bedford Borough Council . This Is a contract post for a minimum of 3 to 6 months with the view to extend. You will be required to work more »
Lancashire Teaching Hospitals NHS Foundation Trust
in an IT or related subject or equivalent experience International Software Testing Qualifications Board (ISTQB) foundation level certification, or equivalent qualification or experience Desirable ITIL Qualification Agile Qualification Microsoft Qualifications Certified Blue Prism Developer Qualification Knowledge and Experience Essential Proven experience of working with Blue Prism Cloud technology to deliver … of NHS processes, systems and workflows. Experience of Data Science. Knowledge and experience of Information Governance, Data Protection/Security and GDPR. Knowledge of ITIL, especially Software Configuration Management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such more »