1 to 2 of 2 Temporary ITIL Foundation Certificate Jobs

Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and … a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development … Trac Person Specification Qualifications and/or Knowledge Essential Educated to A-level, diploma or equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good understanding of IT infrastructure at a technical level Knowledge and understanding of NHS working environment more »

area Evidence of continued professional development Educated to degree level or equivalent or significant experience of working at a similar level in specialist area ITIL Foundation Certification CompTia A+ Desirable Educated to degree level or equivalent or significant experience of working at a similar level in specialist area … ITIL Foundation Certification CompTia A+ Knowledge and Experience Essential Demonstrated recent experience in an IT Technology environment Familiarity with typical Small Office or GP practice infrastructure Experience of supporting/configuring network equipment Desirable Experience of supporting/configuring network equipment Skills and Abilities Essential Significant experience of more »