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good customer service and effective working relationships. Main duties of the job Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Answer telephone calls, taking messages and passing on accurately to the relevant departments/person in a … team across all sites from our head office in Warrington. Key Responsibilities Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Answer telephone calls, taking messages and passing on accurately to the relevant departments/person in a … into computerised systems To carry out other appropriate delegated duties as and when required To maintain accurate records, a comprehensive filing system and efficient information retrieval system To carry out administration duties in a manner that supports Directorate targets and ensures compliance with standard operating procedures To have more »