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requirement to be part of an on-call rota. Main duties of the job Key tasks include: - Second-line technical support for hardware and software Explaining problems and technical solutions to users Analysis of presented user problems to identify the potential solutions Implement technical solutions to resolve user IT … Job responsibilities Overview of the Post The post-holder forms part of the Desktop Resolver Group and is responsible for second and third-line software and hardware support, installation, configuration and fault finding of all supported PCs, printers, etc working as part of the IT support team. The post … definitive list but indicates the range of tasks involved. Extending the use of remote management technologies to improve user response times Developing and Optimising software deployment to deliver applications from a single management location to individual computers throughout the Trust Second and third line technical support for hardware more »