1 to 1 of 1 Part-Time Performance Management Jobs in Hertfordshire

Vacancy: Operational IT Service Manager Location: Chilton Job Family: Service Management and ITIL As the Operational IT Service Manager, you will have full responsibility for the delivery and quality of 'live' IT services at assigned locations. The standard of IT services is documented within agreed KPIs and Service Levels. … The OSM has responsibility for the day-to-day management and service delivered by the Support Services team at assigned locations. Your responsibilities: Deliver services within the JM IT Service Management Framework, ensuring adherence to established processes and procedures to maintain efficient and effective IT service delivery. Build … regions, outlining short, medium, and long-term service enhancements, associated benefits, and risk reductions, in collaboration with relevant stakeholders. Assume accountability for the line management of Support Service Technicians (SSTs), overseeing their performance and ensuring they fulfill their roles to the required standard, while also providing guidance and more »