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as an escalation point offering 2nd and 3rd line support to further facilitate a seamless operation and keeping the standards high. Adhering to the ITIL framework ensures efficient delivery of operational services, while also serving as a key point of contact for IT service delivery (although an ITIL certification is … site spanning over 20 acres. Your role will entail adeptly managing Service Desk platforms and ensuring smooth day-to-day IT operations. Proficiency in ITIL and Incident Management is essential, alongside the ability to analyse data, recognize potential issues and trends, and articulate findings to enable informed actions, decision-making … across your CV to rory.kelly @ circlerecruitment.com IT Manager - Infrastructure - Servers - Network - Management - O365 - AD - Auto Pilot - Intune - MDM - Northwood - North West London - Service Desk - ITIL - Agile - IT Service Manager Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer more »