Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
SWORD
Support the Incident Manager role for all major Incidents impacting the allocated customer base. Demonstrate a strong sense of urgency in meeting customer needs. SLA Management ITIL focused Experience of Microsoft Office packages including Word, Excel and Outlook is essential Some experience of Agile or Prince project management methodologies would more »
Employment Type: Permanent, Part Time, Work From Home
Kidderminster, Worcestershire, West Midlands, United Kingdom Hybrid / WFH Options
Network IT
Engineer you will Act as a final point of escalation for technical engineers. Ensure P1 Incidents are resolved in a timely manner to agreed SLA's and maintain strong level of communication with internal and external users. Support with the technical development of junior engineers. Keep up to date with more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
you are. We are looking for an IT Service Fulfilment Manager to manage and maintain service requests in line with business KPI's and SLA's. Manage a team of direct reports sufficiently to meet these targets. The key responsibility of the role is to provide a single point of … contact for all escalations generated from the Evri end user base, perform triage against the escalation based on SLA, impact, urgency, and prioritization. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious … for assignment groups and service desk on escalation processes and procedures and potential escalations i.e. ensuring escalations are genuine and in line with agreed SLA's Building and maintaining relationships with key stakeholders- working closely with Incident Management, Problem Management, Service Delivery, Assignment Groups and Third Parties to ensure swift more »
Employment Type: Permanent, Part Time, Work From Home
Kidderminster, Worcestershire, United Kingdom Hybrid / WFH Options
Network IT
Engineer you will Act as a final point of escalation for technical engineers. Ensure P1 Incidents are resolved in a timely manner to agreed SLA's and maintain strong level of communication with internal and external users. Support with the technical development of junior engineers. Keep up to date with more »
as appropriate • Ensure all relevant parties are involved in timely completion of impact assessments • Ensure all clients change and BAU activity is met within SLA • Timely provision of accurate updates regarding change requests • Provide main point of day to day contact for clients, (internal and external) on change requests and more »
