1 to 1 of 1 Apprenticeship Management Information System Jobs in Bradford

following duties: Dealing with 1st level Support calls, via phone, email and webchat. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Call management, escalating unresolved calls in a timely and efficient manner. Ensuring Helpdesk SLAs are achieved. Keeping accurate records and call logs. Follow-up and update … customer status and information. Proactively work to improve the help desk. Provide accurate information on IT products or services. Onsite/Remote Installations, configuring hardware/software for customers. Training Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver … efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician. Firebrands course is delivered either Online (online live instructor led), or face to face more »