Loughborough, Leicestershire, East Midlands, United Kingdom
Baltic Apprenticeships
hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to servicelevelagreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »
DUNDEE HOUSE, MILLENNIUM WAY, CHESTERFIELD, England
ADDOOCO IT LTD
prioritised Monitoring the helpdesk system for incoming requests, and action for support or additional information Ensuring that all issues are progressed to meet agreed SLA targets Ensuring that all issues are kept up to date and the customer is informed of the progress Ensuring that all issues are updated with more »
As part of a team, the post holder is responsible for providing a front line technical support service to customers from all areas of the force and across the rank structure. The role will ensure that customers understand their IT more »