1 to 2 of 2 Apprenticeship Salesforce Jobs in the East of England

Provide customer support for technical and course issues. Communicate with clients and users regarding support requests, giving advice to resolve issues. Raise cases on Salesforce CRM when escalation is required. Manage cases up to the point of resolution. Close cases on CRM once complete. Customer care calls. Operate HubSpot chat more »

Role To run regular (daily/weekly) scheduled reports To support the Section Manager and Graduate with the overall reporting improvement plan Create new Salesforce (customer case management platform) reports and dashboards to monitor all customer case related data Purchasing portal administration and budget sheet maintenance Daily back office email more »